Gmoto Reviews 3,002

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 5 out of 5 stars

I have ordered from Gmoto several times, and I have been satisfied every time. The ordering process is simple and clear, and the products always match the descriptions. Shipping was fast, and the... See more

Rated 1 out of 5 stars

Very poor customer service. I still have not received any reply or refund regarding my order. The company entered the wrong phone number in my order despite me informing them about the mistak... See more

Company replied

Rated 5 out of 5 stars

Very serious company advertising well-known brand names at the best price! Honestly. Packaging is flawless and everything arrived faster than the pre-established deadline/ ETA. Everything arrived inta... See more

Company details

  1. Motorcycle Equipment Store

Written by the company

Gmoto motorcycle shop offers over 2 million products: parts, accessories, helmets, clothing, and more. Every day, we help motorcyclists choose components for repairs, service, and tuning. Through our collaboration with top brands and budget-friendly suppliers, we enable every customer to pursue their passion. We are Gmoto – for motorcyclists.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Customer service very rude and not…

Customer service very rude and not willing to help. Had to return some items, they kept sending a label that didn't work and kept trying to put the issue on me :/

7 October 2025
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry to hear about this situation. Please contact me by email at reviews@gmoto.com and I'll do my best to resolve the situation.

Bartosz

Rated 1 out of 5 stars

they sent the wrong order and didn't want to fix the mistake...

I ordered a complete chain kit for a Honda CRF 1100 and I received a different front sprocket than the one in the picture of the ad on the website (I received a simple sprocket without anti-vibration), I wrote to them and they didn't want to change it or send me another correct sprocket, they even lied to me that they were sending me compensation for their mistake, but I received absolutely nothing... aaah and let's not forget the delivery time of the order, the order arrived after 3 weeks
I'm never ordering again!

18 August 2025
Unprompted review
Gmoto logo

Reply from Gmoto

I am sorry about the situation. Please contact me by email at reviews@gmoto.com, and I will try to resolve the situation.

Bartosz

Rated 3 out of 5 stars

Impossible to return

I received a product that has listed as genuine product , but it was a cheap Chinese product. I tried to send back the product, I contacted them via email , I was prompted to do the return on the site, the page did not work , no matter what browser I tried

14 August 2025
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry to hear about this situation. Please contact me by email at reviews@gmoto.com and I'll do my best to resolve the situation.

Bartosz

Rated 5 out of 5 stars

Great products

Great products, good communication. The package arrived well packed at the designated pickup point.

10 August 2025
Unprompted review

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