Gmoto Reviews 3,003

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have ordered from Gmoto several times, and I have been satisfied every time. The ordering process is simple and clear, and the products always match the descriptions. Shipping was fast, and the... See more

Rated 1 out of 5 stars

Very poor customer service. I still have not received any reply or refund regarding my order. The company entered the wrong phone number in my order despite me informing them about the mistak... See more

Company replied

Rated 5 out of 5 stars

Very serious company advertising well-known brand names at the best price! Honestly. Packaging is flawless and everything arrived faster than the pre-established deadline/ ETA. Everything arrived inta... See more

Company details

  1. Motorcycle Equipment Store

Written by the company

Gmoto motorcycle shop offers over 2 million products: parts, accessories, helmets, clothing, and more. Every day, we help motorcyclists choose components for repairs, service, and tuning. Through our collaboration with top brands and budget-friendly suppliers, we enable every customer to pursue their passion. We are Gmoto – for motorcyclists.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

This is the worst company I have ever…

This is the worst company I have ever dealt with. I only ordered from them because they promised 3-4 days of shipping. My order took 12 days to arrive. When it finally arrived, I didn’t need the part anymore and had to return it. The customer service is the worst I have ever experienced. They were rude and outright mocked me. I finally got my refund for the product but no apology or reimbursement for the delay in shipping or return costs. I would rather sell my motorcycle than to ever again order anything from this company.

27 August 2025
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry about this situation. Please contact me by email at reviews@gmoto.com, and I will try to resolve the situation.

Bartosz

Rated 1 out of 5 stars

They were send uncompletely order

They were send uncompletely order, no chance for reclamation

5 August 2025
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry to hear about this situation. Please contact me by email at reviews@gmoto.com and I'll do my best to resolve the situation.

Bartosz

Rated 5 out of 5 stars

I had a 10/10 experience with them

I had a 10/10 experience with them. A reliable company with top-level professionalism. I ordered a helmet from them, which I later returned because it didn’t fit me, and I received my money back very quickly after the return. I highly recommend Gmoto and thank you!

18 June 2025
Unprompted review
Rated 2 out of 5 stars

Good catalog, cheap prices, but outrageous shipping costs

They have a very good catalog and prices below average of what you can find from other similar sellers of MC/scooter parts. However their shipping costs in my case was 3 times higher than from other companies in Gernamy and Belgium. Gmoto charged 46 € as opposed to 16 € from others.
It appears to be a marketing strategy in order to appear the cheapest on Google, but then add the extra cost during checkout

28 August 2025
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry about this situation. Thank you for your feedback and all your comments.

This information will be forwarded to the appropriate department within the company.

Bartosz

Rated 5 out of 5 stars

Amazing

I live gmoto, i always buy my parts from gmoto, and the quality is always good for the price. Sometimes the order even comes faster than expected, and the costummer service is very good. The only downside is that its very hard to find what you are looking for on the website, some of the parts are translated weird.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

I received a response that the amount does not cover the value of the order..

I paid for the order in euros via bank transfer, I received a response that the amount does not cover the value of the order in leva. I attached an official bank document for the transfer, which showed that the amount transferred in euros exceeds the value in leva, I asked them to send me an official bank document from the received transfer, they did not send it to me and canceled my order. Now I am waiting to see what amount they will refund me. I do not recommend them.

20 August 2025
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry about this situation. Please contact me by email at reviews@gmoto.com, and I will try to resolve the situation.

Bartosz

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