Direct, simple instructions and tools made designing my phone cases easy and quick! When they arrived, they looked exactly as the preview had shown me they'd look. They fit my phone perfectly ~ it fee... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rubbish company. Terrible customer service. Upto now 8 emails between myself & this company to resolve where my package is. 3 times they've asked for my address. Received tracking from royal mail , sa... See more
Company replied
Top marks for quality & customer service from Go Customized . I ordered a wallet type cover for my phone & when it arrived there was a small opening in the case to allow This really spoiled the lo... See more
Fabulous company to get a phone cover from. Excellent service. Easy to make up design, place order and quick delivery. Have used for last three years, using photos of my grandchildren and have kept th... See more
Company details
Written by the company
Custom phone and tablet cases. High quality print, Fast shipping, Your own photos, iPhone, Samsung, LG, iPad. Made in Amsterdam, shipped to your door
Contact info
Gonnetstraat 26, 2011 KA, Haarlem, Netherlands
- reviews@gocustomized.com
- gocustomized.com
Custom picture phone case for my son, good quality print and material
Got a custom phone case for my son. The photo quality was good and it the case felt well. My kid was happy, I'm happy
21 August 2025
Unprompted review
Reply from GoCustomized
Thank you for your positive feedback! We're thrilled to hear you're happy with the case. 😊
Designing My Phone Cases Was Easy And Quick!
Direct, simple instructions and tools made designing my phone cases easy and quick! When they arrived, they looked exactly as the preview had shown me they'd look. They fit my phone perfectly ~ it feels snug and protected, with all buttons easily accessible and usable with no issues. I was also thrilled that my slightly older mobile model was a choice to customize for ~ several other sites only had the very latest versions as possibilities. I'm a very happy customer indeed!
1 June 2025
Unprompted review
I never got the product I ordered and…
I never got the product I ordered and paid for. It was sent "no tracking" USPS. "Order CC4429 confirmed" April 3, 2025
3 April 2025
Unprompted review
Reply from GoCustomized
Hi KD, we're very sorry to hear that you still haven't received your order. We always send a replacement free of charge when a package doesn’t arrive. Please reach out to us via www.MyPersonalisedCase.co.uk/help/contactforms so we can fix this for you right away.
Would 100% Order Again
I read a couple mixed reviews regarding shipping pre order, from order to delivery it took 10 days, and looks great.
Better quality than expected
18 January 2025
Unprompted review
Reply from GoCustomized
Thanks for your feedback! If there is anything we can help you with, please let us know. 😊
Excellent experience.
Excellent experience.
Perfectly clear printing of photos, making a really nice, uniq phone cover.
The only issue was that the delivery company temporary lost the item - but GoCustomized sent replacements without any question - (the original items were then found by the courier)
10/10 - we will definitely use them again!
18 January 2025
Unprompted review
Reply from GoCustomized
Thanks for your feedback! If there is anything we can help you with, please let us know. 😊
WARNING ‼️ WARNING ⚠️ Do not order…
WARNING ‼️ WARNING ⚠️ Do not order because you will not receive a delivery. You you lose your money! 💵
5 January 2025
Unprompted review
Reply from GoCustomized
We’re sorry to hear about your experience. Please contact us at gocustomized.co.uk/help/contactforms so we can assist you in resolving this issue. We’re here to help and will ensure a solution is found.
Ordered almost a month ago and product never came & never heard back from them
Order a customized product almost a month ago and it never came. No tracking information was provided to me upon purchase so no way of seeing if it was delivered or lost in transit. Emailed a week ago and also messaged them on the “shop” app and never received a response or any acknowledgement of receipt. Product was a Christmas gift and as far as I know my money is good as gone. Do not purchase from them. THIS IS A SCAM DO NOT PURCHASE. They responded to save face and ask “you should reach out to our contact page,” when if they READ MY REVIEW I STATED I ALREADY DID STARTING ON DECEMBER 20th AND THEY WILL NOT RESPOND. I’ve made several attempts to communicate with them, but have not had one response since they took my money. Save your money and buy elsewhere.
6 December 2024
Unprompted review
Reply from GoCustomized
We sincerely apologize for your experience. It is never our intention to cause frustration, and we deeply regret the inconvenience caused by the delay and lack of communication. Please contact us at https://www.gocustomized.com/pages/contact so we can assist you in resolving this issue promptly. Your feedback is crucial, and we are taking steps to improve our processes.
I have had many compliments on my customized case
I ordered my cell phone case in February and it arrived it less than two weeks later. I designed it using an image of one of my original paintings. It looks great and I've had many compliments on it. Other artists have asked where I got it so am happy to have shared your website with them.
13 March 2024
Unprompted review
Reply from GoCustomized
Thank you so much for your kind words! We're thrilled you love your case and that it's getting such wonderful compliments. 😊 We hope it continues to showcase your amazing artwork beautifully!
The template is wrong this time for the…
The template is wrong this time for the 16 Pro. I have sent them an email but super disappointed based on what I have ordered in the past. Ordered 3 cases and all of them are not what I saw on the screen.
5 November 2024
Unprompted review
Reply from GoCustomized
Het spijt ons te horen dat de template dit keer niet goed heeft uitgepakt voor de 16 Pro-hoesjes. Dit is zeker niet onze standaard. Neem alsjeblieft contact met ons op via onze website, zodat we dit voor je kunnen oplossen en zorgen voor een geschikte oplossing.
Template for iPhone 16pro wallet case is not accurate
The custom photo I uploaded for on their template, completely covering it, but whe I got the case, there was white showing all around the edges of the photo instead of it bleeding off the edges as I expected it to. The template is obviously not right or somehow my photo got moved before printing. Company has not responded to my request for an explanation for the bad printing of my phone case.
10 October 2024
Unprompted review
Reply from GoCustomized
We’re sorry to hear the printing didn’t turn out as expected. Please reach out to our team with your order number so we can resolve this for you. You can contact us directly at [store URL]/help/contactforms. We aim to ensure you're fully satisfied with your case.
Great product as always
Great product as always, 5th case be bought from this company. Wouldn’t go anywhere else
25 August 2024
Unprompted review
Reply from GoCustomized
Thank you for your continued trust in us, Mrs. Natalie Foley! We're thrilled to hear that you love our products and that you've returned for your 5th case. We look forward to serving you again in the future!
Easy to download a picture for a phone…
Easy to download a picture for a phone cover but they don't prove a tracking number or update. Email says it's on its way on 6/27/2024. It is evening hours of 7/11/2024 and nothing yet. It would be nice to be notified or have a tracking number
11 July 2024
Unprompted review
Reply from GoCustomized
We apologize for the delay and lack of tracking information, Kevin. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can provide an update on your order and ensure it reaches you promptly.
GoCustomized makes it so easy to create…
GoCustomized makes it so easy to create a unique case. I wish there were even more font options, but overall I'm very satisfied with my purchase.
7 May 2024
Unprompted review
Reply from GoCustomized
Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!
The custom case I ordered exceeded my…
The custom case I ordered exceeded my expectations! GoCustomized's customer service was also really helpful when I had a question.
9 May 2024
Reply from GoCustomized
Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!
I've ordered several custom cases from…
I've ordered several custom cases from GoCustomized as gifts. The quality has been consistently great, though I'd love to see a few more case color options.
7 May 2024
Reply from GoCustomized
Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!
Very well made phone case I have 4 now…
Very well made phone case I have 4 now different pics 📸 love them ❤️
19 April 2024
Reply from GoCustomized
Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!
Super happy with my personalized phone…
Super happy with my personalized phone case. The shipping took a bit longer than expected, but the end result was worth the wait.
24 April 2024
Reply from GoCustomized
Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!
Absolutely love my custom case from…
Absolutely love my custom case from GoCustomized! The design process was a breeze and the print quality is top-notch.
21 April 2024
Reply from GoCustomized
Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!
I ordered a case for my Samsung Easy to…
I ordered a new case for my Samsung S24. Easy to design, fast delivery. Will def come back
4 April 2024
Reply from GoCustomized
Thank you for your positive review! We hope you enjoy your new case.
Great quality and quick shipment
Great quality and quick shipment. I made a case as a gift
4 April 2024
Reply from GoCustomized
Thank you for your positive review! We hope the gift was well received.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.