Joseph was a huge help in assisting me to learn how to navigate GoFax and use it to its maximum utility for me in my professional role. He also helped me to edit my Settings on GoFax to avoid unnecess... See more
Company replied
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See what reviewers are saying
Joe was super helpful and his instructions were easy to understand and follow. He had the info at his fingertips and could recall my previous conversations with Natalie so that you didn't have to go... See more
Company replied
I was in need for sending a time-critical fax and working from home prevented me from using my office's service. I looked into what's available on the web and quickly trialled a few options. Go... See more
Company replied
Customer service phoned up within minutes of me signing up online and talked me through the activation process, as well as helping me setup my first SMS campaign. What could have been a few hours loo... See more
Company replied
Company details
Written by the company
GoFax® is a provider of online fax and SMS solutions. We are committed to providing exceptional customer service and our Australian-based sales and support team is available from 7:30 am to 5:30 pm AEST.
Contact info
15-17 Ocean Street, Maroochydore, 4558, Queensland, Australia
- 1300 928 872
- support@gofax.com.au
- gofax.com.au
4.9
Excellent
144 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Afvisor
Helpfully explained the service, pricing and supported me as a newbie
5 October 2022
Unprompted review
Reply from GoFax
Hi There,
Thankyou for taking the time to review us. Glad to hear your positive experience :) Our support team are always here to assist you with your secure messaging!
Have a great day,
Team GoFax
Outstanding, clear and prompt service
Anita was outstanding in helping me understand my options with GoFax and sending me prompt and clear responses to my questions. She was also incredible with follow up!
20 July 2022
Unprompted review
Reply from GoFax
Thankyou for your awesome review Allison! We're so stoked to have you here with us at GoFax! We know Anita and the team definitely put their all into making sure our clients are set up for success and with the most cost effective solution for your unique needs. Will be sure to pass on your kind words.
Have a great day,
Team GoFax
We have just changed over to Go Fax
We have just changed over to Go Fax as we have been having a lot of issues with our fax due to NBN.
Anita was really helpful. She talked me through the whole setup and it was all easy to understand.
24 May 2022
Unprompted review
Reply from GoFax
Thankyou for your great review Karen! We're glad to be the solution to your issues with the NBN. Our team aim to always provide you with clear and concise guidence and assistance. Will pass on your kind words to Anita :)
Have a great day,
Team GoFax
Reply from GoFax
Thankyou for your awesome review Tim! Janelle and the rest of the team will be so happy to hear! Delivering a great product and service is what we pride ourselves in as a team. Please don't hesitate to contact us anytime for assistance on 1300928872 :)
Have a great day,
Team GoFax
Support team were amazing and very…
Support team were amazing and very patient with me. We have just joined Gofax and I am highly impressed with the service.
29 March 2022
Unprompted review
Reply from GoFax
Thankyou so much Kavipriya for your great review!
We really appreciate your feedback as our support team aim to deliver quality service to you always. Don't forget you can ring on 1300 928 872 if you need.
Have a great day!
Team GoFax
Great Customer service
Loved the set up of my fax service. Transferring from another provider who never answered the phone or responded to emails. GoFax has great customer service and their dashboard setup is very good. Highly recommend.
30 January 2022
Unprompted review
Reply from GoFax
Thankyou so much Louise for your great review!
Glad we could assist in transferring your fax number over. Our Australian based support team are always happy to assist you with your secure messaging needs. You can ring on 1300928872.
Have a great day!
Team GoFax
Effective and reliable
7 January 2022
Unprompted review
Reply from GoFax
Sujaya, we're very happy to provide you with the secure messaging services you need to be productive in your business. Thankyou very much for your review.
Have a great day!
Team GoFax
GoFax - simple and transparent online fax service
I was in need for sending a time-critical fax and working from home prevented me from using my office's service. I looked into what's available on the web and quickly trialled a few options.
GoFax came out the winner:
* Very reasonable pricing
* Easy user-interface and a helpful and informative dashboard.
* They charge for only the successful events. Your pre-paid credit is retained for later use if the event fails.
I needed the service as a one off "send only" fax in my situation. But users can opt for other services including receiving fax (if they need to) as well as sms services.
5 January 2022
Unprompted review
Reply from GoFax
Thankyou so much Wasim for your review; including some of the highlights of the GoFax Products and service! It's great to have you with us :)
Please don't forget you can contact our Australian based Support team direct on 1300928872 or via our website on www.gofax.com.au when needed.
Have a great day!
Team GoFax
Awesome
Mandy was really helpful, friendly and fast! My system was completed as we spoke. Couldn't be happier.
14 December 2021
Unprompted review
Reply from GoFax
Thankyou for your great review Chris! We really appreciate your feedback as our team are dedicated to providing you with excellent customer service each time. We're glad to have you with us at GoFax and don't forget you can always contact our Australian based team direct on 1300 928 872 or via our website on www.gofax.com.au
Have a great day,
Team GoFax.
Friendly and professional service
Friendly and professional service provided to rectify an issue I had such as changed computers and had misplaced my stored password.
2 December 2021
Unprompted review
Reply from GoFax
Thankyou Michael for your review! Great to hear you appreciated our teams friendly and professional approach. We are always happy to help you with any support issues.
Have a great day!
Team GoFax
Easy to use and always operates without…
Easy to use and always operates without any issues. Such a good program
28 November 2021
Unprompted review
Reply from GoFax
Thankyou Shauna for your review! It's great to have you with us at GoFax! Our team always aim to provide a high standard of user friendly, quality products and services, so this feedback definitely lights us up :) Don't forget our support team are here for you when needed on 1300928872 or via our website gofax.com.au
Have a great day!
Team GoFax
GoFax Highly Recommended
I recently moved to Australia and needed to send faxes to Canada for taxation purposes, as the Canadian tax office does not accept information via email. My printer has fax capability, but I could not use it because I do not have a landline. I researched online fax companies which were reviewed in some computer magazines, but they were all based in North America or Europe and I found it difficult to understand the charges, and how they would work. I found GoFax by googling sending a fax from Australia. I called them to get more information - the agent was extremely helpful and answered my questions. I decided to sign up on the spot - the agent helped me through the process, and I was able to start sending faxes. They are also reasonably priced.
26 November 2021
Unprompted review
Reply from GoFax
Thankyou Klara for your great review! We're so happy we could help you get your important tax documents overseas! We're always here to assist with any Fax and SMS enquiry no matter how big or small.
Please don't forget you can contact our Australian Support team direct on 1300928872 or via our website on www.gofax.com.au
Have a great day!
Team GoFax
Go Fax solved my problem
Go Fax solved a problem where I had to contact a place recently and snail mail or fax were the only options.
18 November 2021
Unprompted review
Reply from GoFax
Thankyou George for your review! We're glad to have you on board and happy we could solve your problem by providing an online faxing solution to send your data securely. You can always get in touch with our Australian based support team for any assistance :)
Have a great day!
Team GoFax
In relation to my firm's account
In relation to my firm's account, GoFax acted promptly and professionally when setting it up and also when I recently closed it.
3 November 2021
Unprompted review
Reply from GoFax
Thankyou David for your review! Our team takes pride in providing a friendly and professional service for our customers. We understand sometimes your needs for faxing or SMS may sometimes not be needed and we aim to assist you throughout your entire GoFax journey even if that means you need to leave us. All the best David! You know you've got us here if you are needing a fax or SMS solution in the future.
Have a great day!
Team GoFax
Hassle-free, reliable faxing. Finally!
Can't say how impressed l am with the GoFax product offering. Easy to setup and deploy, simple to explain to regular users and once setup it just works. no fuss, no hassle, something we can fire and forget. IT needs more of this!
21 October 2021
Unprompted review
Reply from GoFax
Thankyou BusinessWorks Team for your great review! We love being able to deliver a quality product and service for you and your customers! don't forget our support team are here for you when needed :)
Have a great day!
Team GoFax
Fast, patient support.
I am not good at understanding new processes. The support team talked me through what I needed to do and how to set it all up. They explored my needs for this services and helped me match up their most suitable product. They were patient and followed up very quickly.
29 September 2021
Unprompted review
Reply from GoFax
Thankyou Karien for your great review! So glad to hear of your great experience with our team supporting and training you through the process. Don't forget you can always contact our Australian based support team with any questions or assistance.
Have a great day!
Team GoFax
Recent Company Rebrand of Business Name
Firstly, Janelle and Team are always a pleasure to deal with. Service is always Professional and Prompt and the Team always strives to find the best possible outcome for our Business needs.
Of recent experience with a National Rebrand to our Imaging Business Division, Janelle was exceptional. All accounts, headers, email addresses etc had to be changed from the existing Business Name to the new. Unfortunately, this had to be completed on a Sunday before the official Rebrand Launch on Monday. Janelle kindly offered to make the required changes on our behalf in her own time on a Sunday. This was greatly appreciated and helpful as most of our resources were tied up with other application changes for the rebrand.
Thank you so much Janelle. Another example of the Fantastic service we receive each day by the Team at GoFax.
Thanks,
Danny
29 September 2021
Unprompted review
Reply from GoFax
Thankyou Danny for your review! Our team strives to deliver Professional and exceptional service always so it's always great to hear reviews like this. Janelle and the rest of the team will be thrilled to hear your experience! Please don't forget you can contact our Australian Support team direct on 1300 928 872 or via our website on www.gofax.com.au
Have a great day!
Team GoFax
Great customer service
18 September 2021
Unprompted review
Reply from GoFax
Mark, Thankyou for your great review. Our team aim to deliver quality service always. We're glad to have you join us at GoFax. Don't forget you can get in touch with our Australian based support team when needed 1300928872.
Have a great day,
Team GoFax
Very friendly
Very friendly, efficient, and helpful support from both Vanessa and Mandy. I was impressed by my experience.
9 August 2021
Unprompted review
Reply from GoFax
Thankyou for your awesome review Ruth! Delivering a great product and service is what we are all about. Vanessa and Mandy will be so happy to hear you are so pleased with your experience. Please don't hesitate to contact us anytime for assistance from our Australian based support team 1300928872
Have a great day,
Team GoFax
Anita was helpful, professional and lovely
Anita was helpful, professional and lovely.
Anita really took the time to answer all my questions, responded rapidly, followed up and helped the set up seem easy:)
4 August 2021
Unprompted review
Reply from GoFax
Thanks Jenny for your great review! It's great to have you with us at GoFax and we will be sure to pass on your kind words to Anita! Don't forget you can always contact our Australian based support team with any questions or assistance 1300 928 872.
Have a great day,
Team GoFax
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