GoFax Reviews 144

Good customer service. Talking to a person who understands customers' needs. Patient and good navigating of subscription

Excellent process and transition. Thank you GoFax for providing a smooth process, with great communication. Definitely recommend GoFax.

My experience so far has been terrific. Mandy helped me to work out the best options for my business, gave me room to consider these options, then when I had made my decision guided me through the process. All done pleasantly and efficiently.

cant fault any part of our dealing with you. It was so refreshing to get things done when you said they would be done

Thank you

Extremely impressed with the customer service provided by Mandy.

Great service. Helpful customer service. Efficient. Effective.

Its a very easy to use service. I must admit my main use has been to send faxes which is fairly easy. A couple of times I have faced hiccups but have had very quick and efficient responses from the Customer Services team, both via chat and phone. My only regret is that the page kept refreshing itself far too quickly and I wasn't able to leave them the 5 stars they deserved! I do have a suggestion for the development team and that would be have a facility where a client can develop their own Address Book and use it independent of the Broadcast Facility. I often send faxes to the same facility but they are single page faxes sent at different times as they can be time critical. Such a service wold help me considerably. Thanks for a Good Service and looking forward to it becoming exceptional!!

Mandy was friendly, efficient and knowledgeable. She provided all the information I needed and made the sign up and set up process easy.

I must compliment Mandy, my "guide" from Go Fax - she was terrific. I look forward to using the service

Thank you so much for being so efficient and easy to set up and deal with. Cant thank you enough.

Very helpful and prompt customer service support.

Janelle was fantastic. Very knowledgeable and helpful. A++

The initial set up process was simple and Mandy was an excellent support. We have yet to start using the system so at present can't give feedback about how it functions, however so far so good.

From the time of my enquiry to getting set up, the staff I spoke with were very pleasant and helpful. They explained everything and were patient and offered useful guidance on which bundle would suit me best (and didn't try to push for a higher-priced package). The staff are very well-trained in customer relations.
What's more, the company is genuinely Australian owned.
(Beware of others that sound Australian or say they 'began' in Australia, but are actually American-owned. At least one will incur local bank fees for the faxes because they are international).
I have now sent and received several faxes using GoFax and it has been simple and works perfectly well.
I don't normally post reviews, but I am very happy to post this one.

Easy setup and user system - exceptional customer service

Great support from Janelle in setting up my account. Easy to use. Wish I had signed up long ago. Thank you.

Great customer service and so easy to use

Hello thank you for making this process seamless.
Mandy, the point of contact was very professional and her communication was excellent. A transparent and affordable solution.
Thanks
Sonia

Only just started uusing GoFax
Support team tery responsive to enquiries.
Great dashboard