Joseph was a huge help in assisting me to learn how to navigate GoFax and use it to its maximum utility for me in my professional role. He also helped me to edit my Settings on GoFax to avoid unnecess... See more
Company replied
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Joe was super helpful and his instructions were easy to understand and follow. He had the info at his fingertips and could recall my previous conversations with Natalie so that you didn't have to go... See more
Company replied
I was in need for sending a time-critical fax and working from home prevented me from using my office's service. I looked into what's available on the web and quickly trialled a few options. Go... See more
Company replied
Customer service phoned up within minutes of me signing up online and talked me through the activation process, as well as helping me setup my first SMS campaign. What could have been a few hours loo... See more
Company replied
Company details
Written by the company
GoFax® is a provider of online fax and SMS solutions. We are committed to providing exceptional customer service and our Australian-based sales and support team is available from 7:30 am to 5:30 pm AEST.
Contact info
15-17 Ocean Street, Maroochydore, 4558, Queensland, Australia
- 1300 928 872
- support@gofax.com.au
- gofax.com.au
4.9
Excellent
144 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent service
Excellent response time to initial queries and set up was a really smooth process. The packages available made it possible to choose something suited to our needs.
22 January 2019
Unprompted review
Reply from GoFax
Thanks for the great review!
We really appreciate your feedback and we're glad that GoFax was able to cater your needs.
Any future questions, please don't hesitate to get in contact :)
Have a great day,
Team GoFax
GO FAX IS SO GOOD.
GO FAX IS SO GOOD.
I had quite a complicated issue with my GoFax and needed it to be fixed urgently as the Nurses were unable to send or receive faxes. I went to the online support. Absolutely fantastic support, I have never had a better experience with needing support on a product. Rob from the online chat support, was patient and calm. This app is super user-friendly and easy to use. Would recommend GoFax to anyone.
12 October 2018
Unprompted review
Reply from GoFax
Wow, thanks for the fantastic review Tim!
We're glad our support team (& Rob) could resolve your issues and get you and your team back up and running :)
Have a great day,
Team GoFax
We had been looking to replace our Fax …
We had been looking to replace our Fax option due to NBN installation and our analogue service closing. GoFax was easy to find, questions were answered quickly and understandably. The fax number was ported quickly and easily. A question we had was answered quickly and a problem was solved. We have paid for a year's worth of faxes, hoping to report back at the end of our first year. Great so far.
11 February 2018
Unprompted review
Reply from GoFax
Hi Anne,
Thanks for the great feedback! Any questions in the future please don't hesitate to get in contact with our friendly customer support team.
Have a great day,
Team GoFax
Rob answered all my questions as best …
Rob answered all my questions as best as he could! He was very helpful!
21 November 2017
Unprompted review
Reply from GoFax
Thanks for the feedback Yen!
We're glad we could help. Don't hesitate to reach out to us in future with any other questions :)
Have a great day,
Team GoFax
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