Gold Arts Sussex Reviews 312

I recently took an engagement ring to Gold Arts for resizing after purchasing it from a third-party retailer, and I couldn't be happier with the service.

From the start, the staff were polite, professional and very straightforward about the work involved. They explained that there was a possibility the engraving inside the ring might be affected during the resizing process, but they would do their best to preserve it.

There was also a pricing error in my favour when I was initially quoted. When the mistake was discovered, they still honoured the original price without hesitation. I actually offered to contribute more towards the cost because I felt it was only fair, especially given the quality of the work they carried out.

Not only did they successfully resize the ring, but they also managed to keep the engraving intact, which was a fantastic result. The work was completed more quickly than expected too.

It's refreshing to deal with a business that is honest, professional and genuinely puts customer service first. I would highly recommend Gold Arts to anyone looking for jewellery repairs, resizing or bespoke work.

I am on holiday in Brighton and called into Gold Arts this afternoon because a link on my watch bracelet had come undone. I was helped by Kim who was extremely helpful, professional and knowledgeable. I couldn't have asked for better service. While I was waiting Kim was helping a couple who were choosing wedding rings she was absolutely brilliant. They were looking at vintage and new rings and she explained the difference in gold standards and quality. She ensured the couple knew the best value for money and were happy with their choice. Kim is an example of an exemplary salesperson. If you're thinking of purchasing jewellery I would highly recommend visiting and having a chat with Kim. The shop has a great selection of jewellery and I'll definitely drop in again the next time I'm in Brighton

Great service. Welcoming, explained what was going to be needed, how it would be done, how long it would take and how much it would cost, without me having to ask. Did a great job and when I popped back a little earlier than they had anticipated it was ready and the work was done. Recommend to anyone.

Emma and Michelle were so helpful when I came in with very stuck engagement and wedding rings. Friendly, professional and very good at putting me at my ease when cutting my rings off. I’m looking forward to going back for them to be resized when my finger’s gone back to a normal shape!

Wonderful staff and great help, let our dog in and were very kind to her. Just needed help with my ring as it was bent slightly out of shape and they were super helpful, would definitely go back again!

Excellent service, excellent price. Beautiful watch.

Fantastic service from Michelle Reed today.

A friend took my disabled husband into Gold Arts, the Lanes, Brighton to get my engagement ring checked and cleaned in advance of our wedding anniversary.

Not only did the get a chair for my husband to sit on as he can be very wobbly on his legs but managed to check it over and cleaned there and then.

I can’t believe how sparkly the whole ring looks.

Excellent service and would thoroughly recommend anyone to go there

One of the best jewellery shops in The Lanes. Competitively priced jewellery and lovely helpful staff who do not pressurise their customers make for a really enjoyable experience. Have bought and sold several items here over the past 15 years. Highly recommended.

The necklace locket and charm were received very well packed and beautifully presented very efficiently and quickly posted and arrived in plenty of time for my daughters birthday
I cannot thank you enough for being able to present them to her on her 60th birthday
She was so pleased with them and has worn them since she had them
Many thanks
Ivy Chandler

Excellent array of products at very reasonable prices and overall experience is pretty perfect. Outstanding customer service at Hove branch.

Clogau ring is beautiful. Always answered my queries by email very promptly. Very quick delivery. Excellent service.

I recently purchased a lovely pre owned cartier ring with a lovely history and providence.

Dean is extremely knowledgeable in this line of business with 40 years experience.

Jo was absolutely great with photos and so pleasant to deal with.

The stock has excellent quality stock which is lovely to have in Eastbourne.

Called in with a vintage identity bracelet that had some charms on that I wanted removing. I was expecting to leave it there but was told it could be done there and then. 2 minutes later it was done. And really it couldn’t have been cheaper! I was speechless. Highly recommended 🙏🏻😊

I inherited my mums ring, which might not be at a premium but for me it is priceless!

As it was 2 sizes too big and well loved it needed re-sizing and a good polish.

I reached out to Gold Arts and they absolutely understood the sentimental value of my mums ring and they took care of it.

The finished ring fits perfectly and it looks stunning! I’m over the moon!

Thank you so much for treating this sentimental piece with such care and respect.

Highly recommended!

Beautifully packaged. Really happy. A little hick up with the Royal Mail delivery timing but Gold Arts were really helpful.

While in Hove, having ventured across from Cooden Beach, I visited George Street and stumbled across Gold Arts with a vast array of high-end second hand watches at good prices.

I did have to use a bell to enter, and had a swift look around. The staff were welcoming and smiling, attentive without being pushy.

I wish I had more time, but can always visit again. Recommended.

Super helpful and competent staff made good my self done watch battery change by successfully replacing the watch back - there's a machine for it! No charge made and they are always our first destination when we need a jeweller! George St Hove

I am extremely pleased with my online purchase from Gold Arts which was great value & was delivered free with Royal Mail special delivery. I was most pleased by the excellent customer service. I emailed with an enquiry about my order & received a reply in less than 20 minutes.

They are very friendly and proffessional!

Fantastic service from Gold Arts Brighton. Insurance valuation portfolio was very thorough, including photographs and very detailed assessment for each piece. Have also used the store's watch battery service, again first class. Can definitely recommend Gold Arts for all your jewellery and watch requirements.