Gold Arts Sussex Reviews 

322
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, friendly, and professional when offering helpful guidance on purchases. Many buyers highlight that the team demonstrates remarkable expertise and deep patience during every single consultation process. Shoppers express immense satisfaction with the exceptionally beautiful product selection, featuring stunning vintage items and wonderful bespoke creations. Visitors also appreciate the efficient handling of complex repairs and resizing services, which are always completed swiftly and accurately. People consistently recommend the business for all jewelry requirements because of the consistently reliable and top-notch overall service.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting stunning craftsmanship and beautiful... See more

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally friendly,... See more

Service

Reviewers mention positive feedback about service, expressing high satisfaction with fast repairs, ring... See more

Quality

People report positive experiences with quality, expressing delight with custom remodelling and sparkly rings... See more

Customer service

Users describe positive interactions with customer service, praising staff for being helpful, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stop your search for the best jewellers in Brighton! Gold Arts is it. Special mention must go to Kim Hayward whose expertise and patient advice meant we left with 3 absolutely beautiful rings. We are... See more

Rated 5 out of 5 stars

Very happy with the service from Gold Arts. Not only during the purchase of two wedding rings in January but also 7months later, when the heat had made my finger too big. They resized and polished it... See more

Rated 5 out of 5 stars

Super helpful and competent staff made good my self done watch battery change by successfully replacing the watch back - there's a machine for it! No charge made and they are always our first destinat... See more

Rated 5 out of 5 stars

I am extremely pleased with my online purchase from Gold Arts which was great value & was delivered free with Royal Mail special delivery. I was most pleased by the excellent customer service. I email... See more


Company details

  1. #78 of 286 best companies in Jewellery shop
  2. #5 of 12 best companies in Jewellery Valuer
  3. #22 of 89 best companies in Jewellery Designer
  4. #14 of 47 best companies in Jewellery manufacturer
  5. #13 of 28 best companies in Watch repair shop
  6. #39 of 132 best companies in Watch shop

Written by the company

Gold Arts is family run professional jewellers based in Sussex, with stores in Brighton, Chichester and Eastbourne, each with an onsite goldsmith's workshop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(322)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently purchased a lovely pre owned…

I recently purchased a lovely pre owned cartier ring with a lovely history and providence.

Dean is extremely knowledgeable in this line of business with 40 years experience.

Jo was absolutely great with photos and so pleasant to deal with.

The stock has excellent quality stock which is lovely to have in Eastbourne.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Called in with a vintage identity bracelet that had some charms on that I wanted removing. I was expecting to leave it there but was told it could be done there and then. 2 minutes later it was done. And really it couldn’t have been cheaper! I was speechless. Highly recommended 🙏🏻😊

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Iinherited my mums ring

I inherited my mums ring, which might not be at a premium but for me it is priceless!

As it was 2 sizes too big and well loved it needed re-sizing and a good polish.

I reached out to Gold Arts and they absolutely understood the sentimental value of my mums ring and they took care of it.

The finished ring fits perfectly and it looks stunning! I’m over the moon!

Thank you so much for treating this sentimental piece with such care and respect.

Highly recommended!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully packaged

Beautifully packaged. Really happy. A little hick up with the Royal Mail delivery timing but Gold Arts were really helpful.

11 February 2026
Rated 5 out of 5 stars

Surprised by so many high-end watches in Hove

While in Hove, having ventured across from Cooden Beach, I visited George Street and stumbled across Gold Arts with a vast array of high-end second hand watches at good prices.

I did have to use a bell to enter, and had a swift look around. The staff were welcoming and smiling, attentive without being pushy.

I wish I had more time, but can always visit again. Recommended.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly staff

Super helpful and competent staff made good my self done watch battery change by successfully replacing the watch back - there's a machine for it! No charge made and they are always our first destination when we need a jeweller! George St Hove

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Extremely good service.

I am extremely pleased with my online purchase from Gold Arts which was great value & was delivered free with Royal Mail special delivery. I was most pleased by the excellent customer service. I emailed with an enquiry about my order & received a reply in less than 20 minutes.

3 February 2026
Rated 5 out of 5 stars

Fantastic service from Gold Arts…

Fantastic service from Gold Arts Brighton. Insurance valuation portfolio was very thorough, including photographs and very detailed assessment for each piece. Have also used the store's watch battery service, again first class. Can definitely recommend Gold Arts for all your jewellery and watch requirements.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Michelle…

Great customer service from Michelle and Emma (again)
They are a great team, very helpful and talk through all the options.
I won't go anywhere else in the future and wholeheartedly recommend Gold Arts

31 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been going to Gold Arts for yeas

I’ve been going to Gold Arts for years after a recommendation from a friend who is a jeweller. They have been brilliant in remodelling old jewellery that I no longer wear, as well as custom making new items.
Last Saturday I went in with a couple of items that needed work, which the lovely Michelle helped me with and whilst I was there one of their fabulous Goldsmith’s (Joseph) very kindly straightened out my gold bangle and repolished it. It literally looks brand new!
Can’t recommend them highly enough.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

9ct Gold chain with diamond initial

Bought the 9ct gold chain with an initial in gold and diamonds. The recipient was delighted with their gift. The size is lovely as it is neat but big enough to see what it is. The thickness of the chain looks substantial compared to others I had been looking at. It catches the light so the overall effect is really pretty and stylish. It was well packaged too. Very pleased with the purchase.

6 January 2026
Rated 5 out of 5 stars

Worthing Gold Arts - Great Service

I’ve used Worthing Gold Arts a few times now for purchases and repairs. Top notch service every time. Friendly and welcoming staff and nothing too much trouble. Will definitely be using again when I can/need to.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Michelle, Emma & Joseph - Brilliant Team!

Michelle and Emma at Gold Arts are fantastic. I took my late Nan's wedding ring and a five diamond ring in to them to be restyled into a single ring. Nothing was too much trouble and Joseph's skill in carrying out the works is just amazing. I can't thank them all enough. We've been using this shop for over 30 years and it just gets better and better.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Michelle went above and beyond to help…

Michelle went above and beyond to help us when we needed advice and help with a ring we had bought elsewhere. Their professional experience and knowledge really stands out. We never felt rushed and always listened to. I now have the perfect engagement ring from them. Will be returning when the time comes to purchase our wedding rings. Thank you so much!

7 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look