Gold Arts Sussex Reviews 

Great, speedy service with even a personalised note inside the delivery. Thank you!

I ordered an item and 2 days later it was in my possession and was exactly as described. No drams, no fuss - the way shopping should be. Thanks for a painless experience.

I stumbled across this company when browsing for a specific product.

The item was exactly as shown online and was delivered within 24 hours which I was more than impressed and happy with.

Thoroughly recommend Gold Arts.

Stop your search for the best jewellers in Brighton! Gold Arts is it. Special mention must go to Kim Hayward whose expertise and patient advice meant we left with 3 absolutely beautiful rings. We are completely delighted with our purchases which given the quality of the jewellery were very competitively priced. We would not hesitate to recommend Gold Arts.

They couldn’t have been more helpful. Fixing things immediately! Would highly recommend

Michelle was so friendly, welcoming and knowledgeable. I had gone in at a friend's recommendation. She had had her engagement and wedding rings oh so gently cut off, she wears them continuously, the needed making a little larger. She was so overjoyed with the results and how clean and sparkly they were. Hence her recommendation. So, I had taken my friend's silverc necklace for cleaning. Thus had huge sentimental importantance to her that I was a little nervous. There was no need as Michelle certainly knows her stuff and enjoys doing it. Would highly recommend this establishment for purchases, alterations, cleaning and more. Very happy customer.

First of all you do not answer messages left on an answer phone and you do not have someone on the end of a phone line.

It took too long to answer my email to you as in the ad you said purchase would arrive the next day.
The earrings were not good quality. Extremely thin gold . Butterfly x 2 to hold earrings are so tiny.

I went into Brighton shop today to have wedding ring cut off as due to arthritis my finger was very swollen and I couldn’t remove ring.
I chose this particular shop as it also has an onsite workshop so has the right tool to do the job.
Tim, the goldsmith, was able to remove my ring in 2 or 3 minutes and there was no pain or charge.
Staff were very friendly and helpful.
I will return to have it resized in a month or so when finger has settled back to normal.

Fantastic service and quick & secure delivery

Really helpful staff, a really large range of vintage and antique jewelry and other items. Well worth a visit for that special occasion.

I ordered a Ball watch from Gold Arts at a very good price, it was not quite right for me, within an hour of contacting them they had initiated a return, once they received the watch my money was back in my account..I am very happy with the service I have received, I would not hesitate to recommend them.
Very good customer service..

Well I was there on Tuesday afternoon asking advice to Katy Laura and Mark regarding a ring I bought from a jewellers that is no longer open and they were amazing with help and advice even though I didn’t buy the ring from them, I would no doubt in the future go to them for a purchase as I know that they would be the best choice

Katie was absolutely amazing!! She fixed my bracelet when I was losing hope of getting it fixed as it was so fiddley - Thank you soo much!

I recently repurposed some jewellery. Gold Arts made me a very beautiful ring and I couldnt't be happier. Michelle and team were so helpful throughout the whole process. Highly recommend Gold Arts.

Beautiful piece I love it !! Looks exactly like pictures on website. THANK YOU 😊

They did what they promessed.

When our weddingrings were made in a short time, only had a week, it was not an exact copy of my husband. But I needed the ring. They promissed me that after the wedding I could bring it back and they would make a new one.
It was exactly as I wanted it to be. Including the diamonds I wanted to be put in.
They were very friendly. They only charged me an amount for the diamonds. I am very pleased with them and recommand this Goldsmit.
Thanks that you made such a beautiful ring for me.
Love Valeria Kleinveld-Rameckers

absolutely amazing experience recently with gold arts. I had a engagement ring from a different shop that was basically poorly made and the shop would only keep repairing it to which i decided to just find somewhere local to get it fixed. I come across gold arts who looked at my ring and gave me great advice going forward and told me what they could do to try make my ring more sturdy. I left it in their hands with a 6-8 week wait for the work to be done, 2 weeks later i got a call that it had been repaired. the work done on my ring looks fantastic and like the ring shouldve looked this way from the beginning. great communication, great staff, personally spoke to the goldsmith who was very informative and only wanted me to get the best out of my ring. thank you guys so much!

On enquiring about a ring I had seen but no longer available, Gold Arts informed me they could make one for me. Their patience in responding to my queries as I live in York and not been to the shop to reassure me that the ring would be made to my specifications and to fit alongside another ring.
Communication was great, gave me various pricing options also.
The ring was posted to me and it was truly exquisite, exactly as imagined.
The Sapphires are lovely in colour and not too dark and are offset with stunning diamonds.

A beautiful ring, that I will wear for years to come - thank you Emma and your team ☺️🤩

I’ve had a very poor experience with this company. I ordered an item of jewellery and chose express 24-48hr tracked delivery, but after a week it still hadn’t arrived. I then got an email to say I would receive a refund, but it seems I will need to chase that up as well.
Consequently, I wouldn’t recommend this company for online jewellery purchases, it’s just not worth the hassle and disappointment.
I note that other reviews (generally for in shop purchases) have been positive, and perhaps I’m the unlucky one, but the customer service has been poor for my online sale and I wish I had purchased elsewhere.

Great service from Jackie who kept me updated with my order