Goldcar Rental Reviews 

1,640
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were let down by their experience overall. Customers frequently complained about unexpected extra charges, hidden fees, and steep deposit requirements demanded at the rental desk during vehicle collection. Many consumers also reported feeling pressured into purchasing expensive additional insurance policies despite having fully pre-paid coverage beforehand. Travelers routinely encountered frustrating waiting times, sudden booking cancellations, and unhelpful or aggressive counter staff members. Some reviewers were happy with friendly individual employees, efficient drop-off procedures, or prompt vehicle replacements when problems occurred. A few consumers appreciated receiving polite service during vehicle returns or experiencing smooth final inspections without major issues.

What people talk about most

Service

Customers consistently note negative experiences with service, pointing out unexpected additional fees,... See more

Price

People report negative experiences with price, frequently facing unexpected costs and hidden fees that... See more

Payment

Users describe negative interactions with payment, expressing deep frustration over unexpected charges and... See more

Staff

Clients share negative opinions on staff, frequently describing employees as rude, pushy, and unhelpful... See more

Booking process

Reviewers highlight deep frustration with the booking process, frequently noting that essential requirements... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We had rented two cars at Goldcar through Booking.com, but when we arrived at Milano, Bergamo Airport on July 7th, the "Mussolini-esque" man behind the counter refused to give us the cars because my... See more

Rated 1 out of 5 stars

Pricing was definitely misleading. I tried to pay the insurance holding sum of 1,000 Euro with my bank card but they said only credit card was acceptable, so I had to pay over 200 Euro for their ins... See more

Rated 1 out of 5 stars

Rather their employees are incompetent or their system is designed to rip off customers. There is no possibility to pay the deposit by Debit Cards, nor Prepaid Credit Cards. They don’t even accept cas... See more

Rated 1 out of 5 stars

Would give less than 1 star if possible, avoid at all costs. Arrived and told there was a problem with it booking, car wasn't ready, told to call the customer service line, who told me to speak to... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

La empresa, con más de 30 años de experiencia, dispone de una red de más de 80 oficinas para el alquiler de coches, situadas en los principales aeropuertos y destinos turísticos de España, Portugal, Italia, Francia, Malta, Andorra, Marruecos, Grecia, Croacia, Países Bajos, México, Rumanía y Chipre. Goldcar cuenta con una flota que supera los 50.000 vehículos que se renuevan anualmente en más de un 80%, posicionándose como una de las flotas más jóvenes del mercado. La empresa trabaja con un equipo altamente cualificado, integrado por más de 1.000 profesionales centrados en ofrecer un servicio rápido, transparente y de vanguardia. Estamos a tu disposición de Lun-Vie 9h-18h. También en Twitter https://twitter.com/GoldcarESP


Contact info

  • Carretera Valencia 332, 03550, Sant Joan d'Alacant, United States

  • goldcar.gr

1.5

Bad

TrustScore 1.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(1,640)

208 reviews in the last 12 months

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Rated 1 out of 5 stars

Where is my deposit refund?

Was forced to pay an exorbitant amount for insurance because I only had a debit card. I was also forced to pay a ridiculous price for the fuel deposit. They promised the fuel deposit would be refunded, and months later, after much correspondence, nothing.

The pickup is so far from the airport and out in the wilds that you have no alternative if you need the car when you booked it. So you’re trapped.

Dishonest company. Stay away. Use one that has a presence at the airport.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Everything was 👌

Everything was 👌
No problems by picking up the car and by giving it back.
Very fast, nice and without any difficulties

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Almost seamless

Almost seamless, and one of the best car hire experiences I’ve had. No hard sell of excess waivers, no nothing - straightforward and fast key collection and car return.

29 October 2023
Unprompted review
Rated 3 out of 5 stars

This was ok.

This was ok.
please note that the car is to pick up in T1 (important in case you land in T2 because you will need to take a -free- shuttle to take you to the T1...)

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy , promt and friendly Staff at counter. will hire car withGoldcar in future.

17 October 2023
Unprompted review
Rated 3 out of 5 stars

Jiri

It's been 7 days since the car was returned and I still haven't been refunded my principal. The car was not washed or cleaned well inside. The handover report did not record all the damage that was on the car, but this was rectified after my complaint. Difficult to navigate both when leaving the car park and on arrival. Very helpful and pleasant worker at the counter.

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Trust in client is essencial

Whenever I go to Europe I rent my cars with Gold Car whenever I take out Total insurance, everything is easy when picking up and returning. I intend to continue renting with Gold Car if they continue to trust me as a good customer. Finally, comparing Gold Car prices with other rental companies in the same vehicle class, they are always cheaper

3 October 2023
Unprompted review

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