Goldcar Rental Reviews 

I was renting a car and when I arrived to the airport branch FCO the canceled my booking with a promise to refund the money %100, the reason was that they want International Driving license, but before I rent I was checking the gold car application which says of your driver license writen in Roman Alphabet it is not mandatory to have any other drivers license. However, the employee canceled the booking and was connecting me with other company that she klwas calling and the price was 3 times gold car and she said everyday she send at least 10 customers to this company.
I was sending email to customer service
But they replied that we can't refund your money, 8 sent again to be connected with higher Managment but the ignored my request.

The case number is 2312254.
The reservation number is 27240796.
By the way. I am customer since 2015 I was many times using gold car.
So it is shame to have such customer service.
Note. My rental was for almost one month.

I hope I will get a reply ASAP from someone in charge.

Thanks and Regards.

I would advise people to think twice, and the again, before booking a car rental with Goldcar Menorca. The transfer between the airport to the rental depot was late, as was the return after dropping off the car. There was again a wait to pick up the car (another 30 mins) at the depot. The staff member was rude and impatient. Altogether not a good experience. Never again.

Hello, we weren't allowed to pick up our reserved car because they claimed we did not have a valid driver's license for Spain, when in fact we do. As per the DGT website any driver's license from outside of Spain which is written in Spanish is valid ("Son válidos también para conducir en España los siguientes permisos de otros países: Permisos de países que estén redactados en castellano o vayan acompañados de una traducción oficial del mismo."). Our main driver has a driving license from Bolivia written in Spanish, which is valid according to the DGT, yet the Goldcar representative would not let us rent the car even though the reservation was already paid.

I rented a car from Goldcar through Wizz Air at Valencia Airport on 19.03.2025 and returned at Alicante Airport, and the experience was nothing short of a nightmare. Here’s a rundown of my ordeal:

1. Initial Vehicle Issues: The first car provided was filthy and riddled with multiple scratches and damages—including a massive 30+ cm scratch on the front bumper—which was not even noted on the damage report. I refused to rent this vehicle and immediately returned the keys.

2. Subsequent Vehicle Problems: I was given a Kia Sportage that not only carried over the initial damages but had even more defects. The very first scratch I pointed out on the Kia’s front bumper is now being wrongfully claimed as new damage.

3. Inconsistent Damage Reporting: The Goldcar representative acknowledged all the damages, stating they were recorded in a damage report. However, the printed version I received was incomplete due to a printer error. He even took photos on the spot and assured me these would be attached to the main report.

4. Non-existent Accident Claim: After returning the vehicle at Alicante Airport on 22.03.2025, I received an absurd email alleging an accident that never occurred, demanding an accident report for a non-existent incident.

5. FRAUDULENT Practices: On top of all this, Goldcar unilaterally switched insurance packages, added unauthorized extra services, failed to credit my prepayment, and ultimately debited more than their final settlement stated.

Their dismissive customer service response—redirecting me to the intermediary—is unacceptable. Save yourself the trouble and steer clear of Goldcar if you value transparency and fair treatment. This is a textbook example of FRAUD and deceit in the car rental industry.

Gold Car cheating clients!
Be careful everyone!
First with credit and debit cards!
If you don’t have credit card to block the deposit they will not give you a car !
You can show them insurance and voucher with booking number from booking that don’t care , but they propose to buy their insurance for 350 euros and then they can block deposit from debit cards!
Second

When you book car on their web page
And pay all the insurance and everything!
They asking to send to them your passport and drivers license for verification!
After couple of days they send you email that your documents ok
Everything goes through
But when you coming to airport to pick up the car they asking for driver license and you showing to them they saying that I can’t rent a car with that driver license .
They said you can drive in Italy with that driver license but rent car no !
And of course they not returning the money back to you!
I am not recommending to anyone this busters!!!

🚨Scam‼️Don’t rent from here it’s a scam. What they do is, the give you a price in the booking, and you pay them, and when you come to pick up the car, the charge you ekstra for insurance and the price from 35 Euros per day goes to 100 euros per day. After that they ask you credit card to hold on 900 euros in case.. after we refuse to pay the extra 100 euros they ask they say we can not give you the car, and after you ask them to give back the money you already paid, the say we don’t have your money, you have to call the booking company. 🚨 Alert big scam‼️

Potentially life-threatening + financial fraud

Unfortunately very unpleasant experience with the company - Portugal branch (Lisbon Airport gold car rental - July ´24).
I've been also renting cars for years and have never been scammed in this way.
I had to pay extra insurance although I had already purchased insurance online.
So I paid the full deposit + tank reservation fee
Of course I ended up paying many times more than was to be expected.

The peculiarity of this story is that on the last day (50 km to the destination) I had a tire explosion while driving on the highway.
While I was waiting for the tow service I photographed the condition of the car as well as the tires (it was only then that I took a closer look at the tires, which seemed to be screaming that they were going to explode very soon - my bad as well as of the agency who put/left such tires into circulation in general, endangering the safety of the lives of passengers and other traffic participants).
After contacting their help desk, I was unable to get in touch with the agency, so I wrote to them several times, and all I could get was a generic answer about general conditions and insurance, after which no one answered.
Except for the explanation and closure of the whole story, I'm still owed 700+ euros.

No matter how hurt and subjective it sounded, objectively such an unprofessional way of doing business as I experienced with Gold car PT I wouldn't recommend to anyone. BR

Nothing less than 10 stars.
We came to Goldcar at Aktion Airport (Preveza), there were two nice young men who welcomed us and in a short time all the papers were ready so we could go on holiday. The price was a third of other rentals. We had a problem after three days, the car wouldn't start, but in a very short time we had a replacement car and then we feared our deposit... The car was handed over without fuss and everything went as quickly and smoothly as possible. Now we have also received our entire deposit back.
1000 thanks GOLDcar

Fraudulent company! Beware fraud and scams in this company!
Found planted damage on my bumper, very small and in difficult to find place, that could not have happened by normal driving or in parking lot. Charged me 110 EUR!

Then returned my deposit with minus 280 EUR! No reply to emails regarding the overcharge. I have to get my credit card company involved!

Scammed..!
by Majorca palma Airport gold car rental.
I've been renting cars for years and have never been scammed in this way, I had to pay extra insurance although I had already purchased insurance online. I ended up paying double the original price.😡
Also the car was full of dust on the dashboard and in the vents and the seat had sweat marks on it. Admittedly the staff were nice.
But I would never use or recommend gold car to anybody ,
not even my worst enemy.

Charged 225 euros for a flat tyre. Despite the fact that the tyre was old, wore and not roadworthy. I have photos to prove it. There was 70,000+ kms on the odometer. No surprise the tyres are worn is it. Particularly on the rough Greek roads. So they blamed me for the flat tyre, then insisted on charging me 225 euros for a tyre that only costs 60 euros new. They said it was because the car would be out of service, even thought I returned the car 24 hrs early on my 3wk rental.
I was essentially held ransom. The Goldcar depot is over 8kms from the airport in the middle of nowhere. They ignored anything I said, so the only way I was getting to the airport in time for my flight was to pay up.
Even though I arrived at the depot just after 8am when they opened. There were 4 employees. I was the only customer they served the entire time I was at the depot. I did not leave the depot until after 8.30am.
I cannot say anything good about this experience. I will never rent from Goldcar ever again, nor Europcar who owns Goldcar.

Had booked a car at goldcar in Bologna airport had prepaid the booking
When i was gonna Pick Up the var there card terminal didnt work and i couldt not get my car. Very rude and negative women couldt do nothing and i lost my Money
Went to Hertz no problem Got a var right away with the same card

Rented from Bologna Airport - July 2024
Fiat 500L for 3 passengers, light luggage, with over 100,000km on the speedometer.
Car rattled frequently needing regular gear shift changes. Windshield wipers needed to be changed. The air-conditioning slowed down the car and was never cool enough.
We called to ask for assistance about the credit card used. Were told to expect a reply within 14 days.
Total distance covered - 700km.
Was not a pleasant drive at all. Unfortunately the worse car rental experience of my life.

We rented a car with almost scratches everywhere. When I received the car, I pointed out its place in the damage list and asked if this was it. The young employee said yes to the place I showed him and said that there was almost no place without scratches. 5 days later, within 30 minutes of returning back the car, they claimed WITH AN E-MAIL that I did it by marking the side with the biggest scratch on the car, the damage we talked about when we took the car, right away in the damage planning, and they are trying to make me pay for it. The e-mail they sent could not even be answered and it was almost impossible to reach them to explain the situation. Definitely do not rent a car from this company if you want to be respected.

I had one of the worst car rental experiences of my life with Goldcar. I booked a car for a road trip in Sicily from May 7 to May 14, 2024 (7 days), paying approximately 340 euros in advance.

During the flight to Palermo, I lost my physical credit card necessary for picking up the vehicle, but I had the same credit card virtually ready for payment. Despite this, the Goldcar staff in Palermo categorically refused this option and any alternative forms of payment (debit card, cash, prepaid card), showing a complete lack of empathy and assistance. They didn’t even explain why they could only accept the physical card when they just needed the card number and the cardholder's name (something that the company I eventually used later accepted without issue).

I want to emphasize that in no prior communication was this detail mentioned, and I had booked with the KEY&GO option, which supposedly did not require a security deposit. Even here, the clarity in communication was poor since at the counter, they told me I would still need to pay a 100 euro deposit.

Despite my repeated complaints and refund requests for a service paid for 7 days, of which I did not even use an hour, Goldcar ignored my messages and did nothing to resolve the situation, continually giving me standard responses without attempting to look into the matter.

I lost 340 euros for no reason, and my travel experience was ruined.

In the end, I had to turn to another company, SRC, which accepted my virtual card without any problem and allowed me to salvage part of the trip. So, I ended up paying for another rental on top of the one with Goldcar.

Goldcar has shown a complete lack of respect for its customers and a significant lack of empathy. I would never recommend this company to anyone and hope others avoid finding themselves in my same situation.

Rating: 1 star (if I could, I would give 0 stars)

Rentedoth goldcar. Did so online through a third party. When we got there they tried to make out we were not insured even though we had bought the most comprehensive insurance possible. I understand booking through a third party they might not know what insurance we have but to say outright we are not insured is not truthful. We also hired a child seat which was broken in such a way it was dangerous. Giving out broken safety equipment for children is unforgivable. Offered no apology and no help to install it. Terrible experience

As well as holding on to a large sum of deposit money for the duration of a hire from Palma, Mallorca, they made me pay (over the odds) for the fuel.
When I returned the car full of fuel, the deposit was released, but the fuel money was not repaid! Apparently, in the small print, Goldcar can keep it for 28 days.
I think that's disgraceful. But...... after 23 more days (51 days in total!), They still have my money!
My emails are ignored too!

We hired a car at Bari airport for the East holidays. The process to pick up the car was long and convoluted and the agent tried every possible trick to get us to but their additional insurance. Such old tricks! The car was not ready and when we got it it was not clean and full of additional damages than shown in the rental agreement and didn’t even have a full tank! Fortunately Francesca was very kind and supported us through the process but the company itself was really appalling. Never again.

I am writing to express my sincere appreciation for the exceptional service I received from both Ms Lara in Alicante airport and Mr Frederico during my recent interactions with Gold Car Company. Your dedication, professionalism, and attention to detail truly stood out, and I wanted to take a moment to acknowledge your outstanding work.
Thank you for going above and beyond to ensure my satisfaction.
You made sure that every detail was taken care of, and your friendly demeanor put me at ease. Your commitment to excellent customer service is truly appreciated.
I am thoroughly impressed with Gold Car Company’s service as a whole. From the moment I stepped into the gold car company in Alicante ,the experience has been exceptional.
My heartfelt gratitude to the entire Gold Car Company team. Your commitment to excellence has won me over, and Iam gladly recommending your services to friends and family.
Once again, thank you for making this car rental journey memorable. I look forward to a long and satisfying association with Gold Car Company.

N GENERAL, EVERYTHING WAS GOOD, BUT THE CAR INSURANCE AND ESPECIALLY THE FULL RISK COVERAGE WAS EXTREMELY INSANE AND BEYOND ALL REASONABLE LIMITS, ALTHOUGH THE EMPLOYEE TRIED WITH VARIOUS TRICKS TO MAKE HER CLOSER TH. WITH 98 EUROS FOR DAYS YOU UNDERSTAND THAT THE 1 INSURANCE TIME COSTS APPROXIMATELY 14000 EUROS. I CONSIDER IT INSANE!!!!!!