Goldcar Rental Reviews 

1,640
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were let down by their experience overall. Customers frequently complained about unexpected extra charges, hidden fees, and steep deposit requirements demanded at the rental desk during vehicle collection. Many consumers also reported feeling pressured into purchasing expensive additional insurance policies despite having fully pre-paid coverage beforehand. Travelers routinely encountered frustrating waiting times, sudden booking cancellations, and unhelpful or aggressive counter staff members. Some reviewers were happy with friendly individual employees, efficient drop-off procedures, or prompt vehicle replacements when problems occurred. A few consumers appreciated receiving polite service during vehicle returns or experiencing smooth final inspections without major issues.

What people talk about most

Service

Customers consistently note negative experiences with service, pointing out unexpected additional fees,... See more

Price

People report negative experiences with price, frequently facing unexpected costs and hidden fees that... See more

Payment

Users describe negative interactions with payment, expressing deep frustration over unexpected charges and... See more

Staff

Clients share negative opinions on staff, frequently describing employees as rude, pushy, and unhelpful... See more

Booking process

Reviewers highlight deep frustration with the booking process, frequently noting that essential requirements... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We had rented two cars at Goldcar through Booking.com, but when we arrived at Milano, Bergamo Airport on July 7th, the "Mussolini-esque" man behind the counter refused to give us the cars because my... See more

Rated 1 out of 5 stars

Pricing was definitely misleading. I tried to pay the insurance holding sum of 1,000 Euro with my bank card but they said only credit card was acceptable, so I had to pay over 200 Euro for their ins... See more

Rated 1 out of 5 stars

Rather their employees are incompetent or their system is designed to rip off customers. There is no possibility to pay the deposit by Debit Cards, nor Prepaid Credit Cards. They don’t even accept cas... See more

Rated 1 out of 5 stars

Would give less than 1 star if possible, avoid at all costs. Arrived and told there was a problem with it booking, car wasn't ready, told to call the customer service line, who told me to speak to... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

La empresa, con más de 30 años de experiencia, dispone de una red de más de 80 oficinas para el alquiler de coches, situadas en los principales aeropuertos y destinos turísticos de España, Portugal, Italia, Francia, Malta, Andorra, Marruecos, Grecia, Croacia, Países Bajos, México, Rumanía y Chipre. Goldcar cuenta con una flota que supera los 50.000 vehículos que se renuevan anualmente en más de un 80%, posicionándose como una de las flotas más jóvenes del mercado. La empresa trabaja con un equipo altamente cualificado, integrado por más de 1.000 profesionales centrados en ofrecer un servicio rápido, transparente y de vanguardia. Estamos a tu disposición de Lun-Vie 9h-18h. También en Twitter https://twitter.com/GoldcarESP


Contact info

  • Carretera Valencia 332, 03550, Sant Joan d'Alacant, United States

  • goldcar.gr

1.5

Bad

TrustScore 1.5 out of 5

2k reviews

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No recent history of asking for reviews

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1.5

All reviews

(1,640)

208 reviews in the last 12 months

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Rated 5 out of 5 stars

Select "Key'n'Go" for ease of rental

Select Goldcars "Key'n'Go" package for ease of collection, delivery and mind. I have not used Goldcar when not selecting this option, however I note when reading through terms and condition it seems expensive and cumbersome with deposits, etc.

22 January 2024
Unprompted review
Rated 1 out of 5 stars

Fuel scam

I use Goldcar regularly and never had major issues. Unfortunately it seems like the Pisa office is a bit of a scammer. Got charged €65 (€50 or which were a ‘penalty’ for not being full), when I had filled her up from the station 8 mins away from the airport.

22 January 2024
Unprompted review
Rated 4 out of 5 stars

Very good but attention with collecting car on key and go formula after office hours

I booked the car through Ryanair site, pickup Fiumicino airport in Rome, Italy. Car was good, clean and what I had booked. no surprice costs came along and when we discovered that in the key and go plan was included an insurance with supercover, that was a very nice surprise. Beware that key and go formula only works when office is open. We came due to a flightdelay an hour later and the office closed at 20.30 and even the automatic machine that was supposed to give us the car key closed at 21.30 so when we arrived 22.15 was a mess with two small kids. No alert number to call so we had to spent first night at hotel in airport.

23 December 2023
Unprompted review
Rated 3 out of 5 stars

so&so

This is the third time I have rented a car with you. I couldn't use the key and go machine because the lady at the counter had blocked the collection of the keys. I had to wait a good half hour for the lady at the counter to ask me what had happened even though she saw that I couldn't collect the keys. The other colleague at the counter had gone to get coffee and was therefore not present. When my turn finally came, the clerk at the counter asked me what my address was because I had 2 profiles open and she just wanted to check. All this would have been possible simply by writing me an email or asking me before making me wait half an hour in front of her!!!!
This time I am not satisfied with the service. The car had very worn tires and was not clean.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Easy and quick experience

Easy, quick and efficient. Absolutely recommended.
I rented a vehicle at Catania airport, desk is outside Terminal, in the space dedicated to Rent a Car, closed to the parking.

29 December 2023
Unprompted review
Rated 4 out of 5 stars

Pretty straightforward car hire Milan Italy

Pretty straightforward and seamless car hire. Car worked well staff very amicable only two negatives, car was carrying a lot of body damage. And secondly didn’t see office times (may have missed it in small print somewhere) was fortunate enough that flight wasn’t delayed any longer as they would have closed. Not sure what we would have done if that had happened.

1 January 2024
Unprompted review

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