Good Energy Reviews 14,565

Jonny himself was very helpful , however some of the other good energy team not so good. Often waiting long periods of time to reply emails. Subsequently my account was put on hold, very frustrating as I won’t receive payment on time and clearly not necessary as Jonny put everything right in a matter of minutes
Need more people like Jonny !

Ace service
Speedy response
Green energy
Renewable unpolluting clean energy
Minimising reliance on dirty fossil fuels
All good

Amazing customer service on a Saturday morning from Good Energy's agent Gifty via email.
You don't expect to get a quick answer from an energy company on a bank-holiday-saturday, do you?

Gifty was apt and professional in their response to my enquiry.

Sometimes my energy bill is generated mid month. Today I requested a bill to the end of April via email. The response was so quick - less than 5 mins. This is top quality customer service.

Excellent service today dealing with an issue. The good energy app appears simple and effective but regularly throws up issues with the meter verification process.
I was very impressed to receive a swift response on a Saturday from a service agent called Gifty who has helped me with this verification process straight away.

Gifty was extremely fast, efficient and helpful to work with. Thank you!

Unbelievably quick reply and full explanation from Gifty. Top work

I was asked to email them after leaving a 1 star review and nobody has responded to my email. An inspection of my meter was last done over 5 years ago & no payments have been made to me since moving in over 2 years ago. A meter inspection is due every 2 years. I will leave a 1 star review daily until this is resolved.

Quick, straightforward advice from Donna M.

I have to say that there had been a glitch regarding SEG credits following our transfer from another energy supplier. The SEG had not been credited for over seven weeks despite being tole that it would take 2 weeks. What impressed me was the speed with which it was rectified once I had articulated the problem; and the considerate and professional way in which Shazia handled it. Well done!

Every time I have called Good Energy I have had an excellent service. The representative I spoke to today was great: professional, knowledgeable, friendly, helpful and respectful.

He booked in my gas smart metre installation as requested, gave me information about the fixed tariff, and answered my many questions with patience.

The website is good, the energy is clean, the customer service is excellent.

My email was answered within minutes of being sent and my request for a refund dealt with straight away.
Many thanks

I had an extremely poor experience with Good Energy and would strongly advise caution.

Shortly after moving into my flat, I was approached by one of their agents at my door. I told him clearly I had never heard of the company and had no account with them. Instead of verifying this, he became pushy and confrontational, insisting on meter readings and suggesting payment plans – despite me repeatedly stating I was not their customer.

After that, I began receiving weekly letters threatening action, along with further visits. I eventually contacted them directly to explain again that I was not their customer and asked them to stop contacting me. For a brief moment, it seemed like they were trying to resolve it, even asking who my actual supplier was — but then they completely ignored that and continued chasing me for payment.

After multiple attempts to correct them, they finally sent me a bill. This raised even more concerns:

The bill included clearly inconsistent and estimated meter readings (including readings that don’t logically progress over time).
The charges appeared inflated and unreliable. Over £700 for 4-5 months.
Most seriously, the bill contained full details of their actual customer who previously lived at the property — confirming I was never their customer in the first place.

At that point, this stopped being just an admin error and became a serious data protection issue, alongside ongoing harassment for a debt that isn’t mine.

Overall:

Failure to verify customer identity
Repeated unwanted contact and pressure
Questionable billing practices
Disclosure of another customer’s personal and account information

I would avoid this company if you value accurate billing and proper handling of personal data.

Prompt and detailed response that dealt with my query. (By DonnaM)

Donna M replied to my email within 2 hours, giving a thorough answer to my query in a friendly and professional manner. Fantastic customer service!

Customer service from Alyssia was excellent, with a quick resolution. She helped me get my account taken off hold.

The team are always super friendly and happy to help. Plus, I enjoy being supplied by a company who genuinely pushes to support renewable energy, and our independent generators.

Natalia responded quickly to my concern about a change in direct debit and addressed my issues efficiently and to my satisfaction. Generally very happy with the service so far.

Michaela was very helpful with information about registering for the solar energy export tariff scheme(not yet achieved but fingers crossed) and volunteered information about the Priority Services Scheme as we are both old enough to qualify.