I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I switched to Good Energy recently and have found them to be extremely helpful. Being able to talk directly to a human being rather than a chat bot is great.I spoke to a customer service woman yesterd... See more
Company replied
Enock, TJ and Karl worked extremely well together to install our solar panels. They introduced themselves, shook hands, and were polite throughout. They explained the work involved and discussed issue... See more
Company replied
Easy to find options to contact the company. Sent an email early hours of Sunday morning had a fully comprehensive, and easy to understand reply before 9am from a real person ON A SUNDAY! Thank you Do... See more
Company replied
Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15k reviews
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Claire D has given us help and…
Claire D has given us help and excellent service with meter change. Thank you
30 September 2026
Unprompted review
Reply from Good Energy
Hello,
We're so glad to hear that our team provided you with excellent service for your meter change.
We appreciate your kind words.
My best wishes,
Natalia
We have been working with Good Energy…
We have been working with Good Energy for a fair few months now and find them easy to work with, friendly and approachable. Alyssia in particular is extremely helpful with her responses and provides great support to us. Highly recommend.
30 September 2026
Unprompted review
Reply from Good Energy
Hi Rosie,
We're so pleased to hear that you find us easy to work with, friendly, and approachable.
It's wonderful to know that our team provides great support. We will pass your kind words on; she will be delighted.
My best wishes,
Natalia
Reply from Good Energy
Hi Karen,
We are so happy to hear that you had a brilliant experience with our customer service. Thank you for your kind words. I will pass this on.
My best wishes,
Natalia
Incredibly helpful staff
I was transferring my Mum from British Gas to Good Energy for both electricity and gas. We already had our own energy account with Good Energy and I wanted to ensure the 2 accounts were separate but with the same contact details as I have PofA for Mum.
Claire D at Good Energy couldn't have been more helpful. From the first enquiry through to setting up the account and ensuring a smooth transition. Mums account is linked to our own and I can access both with one click of a button on our Good energy account. Being able to have a conversation with a real (and extremely helpful) person - this time by emails - is so refreshing in this age of chatbots.
Would definitely recommend Good Energy and am very grateful to Claire D for all her assistance and patience.
30 September 2026
Unprompted review
Reply from Good Energy
Dear Barbara,
We are so happy to hear about your positive experience with us, especially regarding the smooth transfer of your mum's energy account.
It is wonderful to know that our team was able to provide such helpful and refreshing assistance, making the process of managing both accounts straightforward for you.
We truly appreciate you sharing your kind words and recommendation. I will pass this on to Clare.
My best wishes,
Natalia
I'm singling out HARRISON for special…
I'm singling out HARRISON for special thanks. In general this is a good company but communication has sometimes been somewhat confusing. However, it has been a relief to deal with Harrison who quickly understands questions & problems and communicates explanations clearly.
24 September 2026
Reply from Good Energy
Dear Sally,
We're so glad to hear about your positive experience and appreciate you highlighting our team member's excellent communication skills.
We are always working to improve our clarity.
I will pass on your kind feedback.
My best wishes,
Natalia
Helpful customer service
Helpful customer service. I reviewed my payment plans for both my business and domestic supply, and was able to secure improved deals for both of them quite quickly and easily. Thanks to Nessa and the rest of the Good Energy customer service team for your help.
24 September 2026
Unprompted review
Reply from Good Energy
Hi Christian,
We are so pleased to hear that you were able to secure improved deals for both your business and domestic supply quickly and easily.
I will pass on the feedback to Nessa and the Team.
It's wonderful that our customer service team was helpful!
My best wishes,
Natalia
Claire was extremely friendly and…
Claire was extremely friendly and helpful in navigating my FIT account and understanding communication issues I have been having. After sending one initial email she had responding the next working day.
29 September 2026
Unprompted review
Reply from Good Energy
Hi Tracy,
We're so pleased to hear that our team member was friendly and helpful in assisting you with your account and communication issues.
It's wonderful to know you received such a prompt response!
My best wishes,
Natalia
Meter readings were e mailed but didnt…
Meter readings were e mailed but didnt get through. The issue was resolved promptly.
29 September 2026
Unprompted review
Reply from Good Energy
Dear Andrew,
We're glad to hear the issue with your meter readings was resolved promptly. We appreciate your feedback.
My best wishes,
Natalia
Reply from Good Energy
Hi Robin,
We're so glad to hear that our communication was clear and that we effectively resolved your problem.
We appreciate your positive feedback!
My best wishes,
Natalia
System service and fault repair
Visit to service system and repair fault was done when booked by two friendly and competent technicians.
I have always had good and efficient service.
Peter Webb
28 September 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear that our technicians provided you with such friendly and competent service. We appreciate your positive feedback and kind words.
Thank you Donna M!
The customer service is always great. But I was exceptionally impressed by over and above help and support by Donna M! Thank you so much again for your prompt response and digging through my account information. It really helped me!
28 September 2026
Unprompted review
Reply from Good Energy
Hi Avesha,
We're so pleased to hear that our customer service consistently meets your expectations.
It's wonderful to know that one of our team members provided exceptional help and support, offering a prompt response and thorough assistance with your account information. Thank you for sharing your positive experience!
My best wishes,
Natalia
Very helpful and sorted the problem out…
Very helpful and sorted the problem out straight away.
28 September 2026
Reply from Good Energy
Hi Mike,
We are so pleased to hear that your problem was resolved quickly and efficiently.
Thank you for sharing your positive experience with us! I will pass this on to the team.
My best wishes,
Natalia
Darren was most helpful with my query
Darren was most helpful with my query, and although it took a while for him to find the answer, it was what I had asked for. Good Energy is a great company to support as they supply 100% British renewable energy.
28 September 2026
Reply from Good Energy
Hi Rowena,
We're delighted to hear that our team member was so helpful in resolving your query!
It's wonderful to know that you appreciate our commitment to supplying 100% British renewable energy.
Thank you for your positive feedback. I will pass this on.
My best wishes,
Natalia
Great Customer Service
As always I got through to customer services quite quickly and my query was soon answered completely. Great
customer service.
28 September 2026
Reply from Good Energy
Hi Flow,
We're so glad to hear that you had such a positive experience with our customer service team!
It's wonderful to know that your query was answered quickly and completely.
My best wishes,
Natalia
Inherited this account from a house…
Inherited this account from a house purcahse but have stayed because of the service. Always easy to deal with and whenever you raise an enquiry I always get a speedy response. Would recommend.
28 September 2026
Reply from Good Energy
Dear Richard,
We're so pleased to hear that you've chosen to stay with us after inheriting the account.
It's wonderful to know that our service and speedy responses have made a positive impression.
I will share the feedback with colleagues.
My best wishes,
Natalia
very helpful give dealing with my issue…
very helpful give dealing with my issue many thanks
25 September 2026
Reply from Good Energy
Dear Duong,
We are so glad we could assist you with your issue. Thank you for your kind words; we truly appreciate your positive feedback!
My best wishes,
Natalia
Fast response to weekend enquiry
I had an enquiry about increasing our FIT installation capacity and dropped an email at 1225 on a Sunday. Donna M replied within half an hour with all the info I needed. Pretty good energy in the customer relations department! Chris
27 September 2026
Unprompted review
Reply from Good Energy
Hi Chris,
We're so happy to hear that our team provided such prompt and helpful assistance with your inquiry.
We strive to offer excellent support, and it's wonderful to know we met your expectations. Thank you for your kind words! I will pass on your feedback.
My best wishes,
Natalia
Easy ti contact, quick helpful response by a human
Easy to find options to contact the company. Sent an email early hours of Sunday morning had a fully comprehensive, and easy to understand reply before 9am from a real person ON A SUNDAY! Thank you Donna M for your help. This is the company to use for green, ethical, British energy and still cheaper than many.
27 September 2026
Reply from Good Energy
Hi Kerri,
We are so pleased to hear about your positive experience with our team! It's wonderful that you found it easy to contact us and received a comprehensive reply so promptly, even on a Sunday. I'll share this with Donna M.
We appreciate your kind words about our green, ethical, and British energy.
My best wishes,
Natalia
Meter reading & verification
Problem with meter reading & verification but all resolved quickly & easily
26 September 2026
Unprompted review
Reply from Good Energy
Hello,
We appreciate you sharing your experience and are pleased we could quickly resolve the meter reading and verification issue for you.
My best wishes,
Natalia
As a new customer
As a new customer, seeking a more ethical way forward, I was worried about the transition from my former supplier. However, Erin and all at Good Energy looked after me well, responded swiftly and courteously to my emails, and quickly reassured me following a slight concern that I had. All in all, an excellent way to treat a new customer. Thank you.
26 September 2026
Reply from Good Energy
Dear Teistar,
We are so pleased to hear that your transition to us was smooth and reassuring.
It's wonderful to know our team provided prompt and courteous service, addressing your concerns effectively.
Thank you for your kind words. I will share this with Erin.
My best wishes,
Natalia
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