Really nice climbing set and already loved by our 9 months old. The service was exceptional! They replied to emails within minutes and refunded the small tall bill I wrongly received. Great value!
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See what reviewers are saying
My order came very late despite me signaling problems and their promises of ETAs. When it finally arrived the package was in very bad condition, the screws were everywhere in the package with lots of... See more
Company replied
This is a great investment for your child's development. My daughter was only a few weeks old (less than 2 months) when we purchased the set. And even in this early stage she enjoyed it (lying on th... See more
Company replied
We purchased 5in1 Montessori Climbing Set for our son's first birthday. The material of product is of very high quality. Assembly is easy, the instructions are very clear. Our kid loves slide and arch... See more
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Company details
Written by the company
Goodevas® – the official US store of Montessori toys manufacturer
Contact info
30 N Gould St Ste R , 82801, Sheridan, United States
- +1 302 266 1412
- info@goodevas.com
- goodevas.com
3.8
Great
2k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Goodevas
Dear Tea,
Thank you for your review! We’re glad you’re happy with the product and that it arrived quickly. We appreciate your support!
Reply from Goodevas
Dear Dimitra,
Thank you for your review!
We’re so glad to hear you’re happy with the product and that it arrived quickly. Your support means a lot to us!
Easy ordering
Easy ordering, exactly what product I was looking for, quality materials, and fast shipping just in time for Christmas presents!
15 December 2025
Unprompted review
Reply from Goodevas
Dear Ashton,
Thank you so much for your wonderful feedback!
We’re delighted to hear that ordering was easy, the product was exactly what you were looking for, and that it arrived in time for Christmas. Knowing you’re happy with the quality and delivery truly means a lot to us.
Wishing you and your family lots of joy and fun with your new Goodevas product
Initially nervous but very pleased!!!
I was nervous about ordering with this company because of the reviews but I couldn't find a similar climbing frame which included all the parts, and the cushion, for the price. I placed an order so delivery would be before Christmas, when I saw my parcel had been attempted to deliver at the RM office in London and then not updated for a few days I panicked. I panicked further when I saw social media comments all demanding a response and update on deliveries, oh no! I sent an email and waited for an update. Amazingly the parcel arrived the next day, Goodevas did respond to my email, and I am absolutely thrilled with the climbing frame. The quality is beautiful and my 9 month old loves her new piece of equipment. Better yet, it was actually delivered very quickly (despite the lack of courier updates) and in time for Christmas.
20 December 2025
Unprompted review
Reply from Goodevas
Thank you so much for taking the time to share your experience 🤍
We completely understand how worrying it can be when delivery updates are unclear—especially so close to Christmas—so we truly appreciate your patience. We’re very happy to hear that everything arrived in time and that our team was able to respond to you.
It means the world to us to know you’re thrilled with the climbing frame and that your 9-month-old is already enjoying it. Creating high-quality, complete sets that little ones love is exactly what we aim for. Thank you again for trusting Goodevas, and we wish you and your family many happy, active moments ahead.
Reply from Goodevas
Dear Dimitra,
Thank you for your feedback!
We’re happy to hear that the shipping was fast, the product feels durable, and—most importantly—that your child is already enjoying it. Thanks for choosing Goodevas!
The set is fantastic
The 4in1 Montessori Climbing Set is fantastic! It’s sturdy, well-made, and keeps my child engaged for hours while building confidence and motor skills. I love how versatile it is and how easily it fits into our play space. Highly recommend for active little ones!
8 December 2025
Unprompted review
Reply from Goodevas
Dear Anette Isabel,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that the 4in1 Montessori Climbing Set is keeping your little one engaged and helping build confidence and motor skills. It’s great to know that the versatility and design work so well in your play space. Your recommendation means a lot to us - thank you for sharing your experience!
Avoid company - Christmas ruined
Item ordered on the 30th of Novemeber intended as a christmas present for our children. No updates recieved. After 3 weeks I contacted the customer service to be told there was an issue in the warehouse that miraculously was solved the moment I called. Shipped the next day - but still in Germany as of today. One week before Christmas I emailed explaining the missing item and explained the imporance it arrived before christmas. The response was entire devoid of an apology. Present for the children not recieved for Christmas we are beyond disappointed. No compensation offered. Avoid this company.
UK order #5694
25 December 2025
Unprompted review
Reply from Goodevas
Dear Customer,
Thank you for taking the time to share your experience. We are truly sorry for the disappointment and frustration this situation has caused—especially given that the order was intended as a Christmas gift for your children. We sincerely apologize that your expectations were not met and that our communication did not reflect the care and understanding the situation deserved.
This is not the level of service we aim to provide. We will contact you personally as a priority to review your order in detail and work toward a fair solution. Thank you for bringing this to our attention, and we appreciate the opportunity to address this properly.
Reply from Goodevas
Dear Michael,
Thank you so much for your kind words!
We’re really happy to hear you’re satisfied with the quality. Enjoy, and please don’t hesitate to reach out if you need anything in the future!
I love it
I am very satisfied with the delivery , quality and price of the product. You can definitely tell that this company produces with love.
24 December 2025
Unprompted review
Reply from Goodevas
Dear Ivana,
Thank you so much for your kind words! We’re truly happy to hear that you’re satisfied with the delivery, quality, and price. Knowing that our love and care in production are felt means a lot to us. We truly appreciate your support! 💛
Order never arrived
Order never arrived, I never got a tracking and got an answer after the third email I sent them.
They claimed my product was out of stock and offered me another one which wasn’t right for my needs, despite the product I ordered still being available on their website…
23 December 2025
Unprompted review
Reply from Goodevas
Dear Carla,
We are very sorry to hear about your experience and sincerely apologize for the delays and confusion regarding your order. We understand how frustrating it must have been not to receive your product or timely updates.
Please rest assured that we take your concerns seriously. Our team will contact you personally as soon as possible to review your order and work toward a suitable resolution.
Thank you for your patience, and we appreciate the opportunity to make this right.
(Resolved Satisfactorily) Absolutely atrocious service received.
Updated following resolution 09/01.
Thank you for resolving this.
Following the review I received an update email providing choices for a return for full refund or a gesture of goodwill for the next order.
I chose the refund and picked the option for a from home pickup (other option was to take to depot).
Following pickup I had to email to advise the package had been collected and from there the refund took roughly 5 business days.
It was handled as promised from there, it’s just frustrating that it had to get to the point where I had to leave reviews rather than normal communications channels.
*****
Absolutely atrocious service received.
Box received on 13th November, in pieces with parts missing.
I have been emailing since then.(It’s now the 23rd December.) to get replacement parts organised.
Was given a tracking number and after several more emails and calls (which keep getting disconnected before you get through to someone) told the shipment was lost.
Finally reached someone on the phone to be told we will have it to you by Christmas.
Emailed again several times and tried to call. Nothing.
I imagine that I’ll have a massive hassle in getting back a refund which will end going to the ombudsman's for resolution.
13 November 2025
Unprompted review
Reply from Goodevas
Dear David,
We are very sorry to read about your experience and sincerely apologize for the inconvenience and frustration this situation has caused. Receiving an incomplete order and experiencing repeated delays in communication is certainly not the level of service we strive to provide.
We take reports of missing parts, lost shipments, and unmet delivery commitments very seriously. While the holiday period has caused an exceptionally high volume of inquiries and logistical challenges, this does not excuse the difficulties you have faced, and we regret that your case has taken so long to resolve.
At this point, we would like to investigate your order immediately and determine the most appropriate resolution, whether that be replacement parts or a refund. However, we are unable to locate your case or verify shipment details without your order number.
We kindly ask that you provide your order number (and, if available, the tracking number previously shared with you) so our team can review the full history of your order and respond with a concrete update as quickly as possible.
Thank you for your patience, and we hope to resolve this matter for you promptly.
Avoid ruined Christmas
Ordered a Swedish ladder on 11 December as the website advertised 3-5 day delivery time for UK orders. Item was still not shipped by 16th, tried calling but the phone line doesn't work keeps cutting out after a few minutes of music. Live chat did not work no reply, I emailed and eventually got a reply that they had no stock due to high demand but the item would be shipped on 20th December to be here for Christmas. Its now the 23rd and the item still has no been shipped. How disgusting is it that a shop that sells toys for kids promises Christmas delivery and does not deliver. Stock should be counted and an out of stock update should be provided disabling costumers from purchasing what isn't readily available. Especially this time of year. With broken promises my childs Christmas has now been ruined as there is no "big present" from santa. Absolutely disgusted a company would do this at this time of year to children. 100% would NOT recommend.
**edited to add
order number 6394UK **
Still have not had any update on item being shipped yet your website is still advertising as in stock and ready to send. Absolute disgrace.
11 December 2025
Unprompted review
Reply from Goodevas
Hello,
We are very sorry to read about your experience and understand how disappointing and upsetting this situation must be, especially during the Christmas period and when a gift for a child is involved. Please accept our sincere apologies for the frustration caused.
During the holiday season, demand for certain items can increase far beyond forecasts, and despite our best efforts, some products may become temporarily unavailable sooner than expected. This is not the experience we aim to provide, and we fully agree that clearer stock updates and communication are areas where improvement is needed.
Regarding the phone line and live chat, we apologize if you were unable to reach us. Due to the exceptionally high volume of inquiries in December, response times have unfortunately been longer than usual, though we do respond to all customer emails.
At this stage, we are unable to locate or verify your order without additional details. To investigate the status of your purchase and provide you with a concrete update or resolution as quickly as possible, we kindly ask that you provide your order number.
Once we receive this information, our team will review your case immediately and contact you directly.
Thank you for bringing this matter to our attention, and we appreciate your cooperation.
No item received, no communication
Worse than 0! I ordered a climbing frame for my daughter on 8 December 2025, as you can probably imagine it was for a Christmas present. The payment was taken and an order confirmation the same day, but since then I have heard nothing whatsoever, despite chasing via email 3 times. The number on their website plays hold music for a couple of minutes and then cuts out, regardless of what day or time of day I call. Now I am short of a Christmas gift and £139.
Order #6245
23 December 2025
Unprompted review
Reply from Goodevas
Hello,
We are very sorry for the frustration and disappointment this situation has caused, especially with your order being intended as a Christmas gift. This is not the level of service we aim to provide.
Could you please provide your order number so we can review your order immediately and contact you personally to resolve this matter?
Thank you for your patience, and we sincerely apologize for the inconvenience.
Waiting for a response to an email…
Waiting for a response to an email order enquiry to UK base, an order that was made on 27th November and I haven’t heard anything since the confirmation. Was hoping for a Christmas morning surprise of the ladder being up on the wall, having ordered a month in advance.
Any contact or info would be appreciated.
22 December 2025
Unprompted review
Reply from Goodevas
Dear Ellie,
We’re very sorry for the delay and understand how disappointing this must be, especially with your order intended as a Christmas surprise.
Could you please provide your order number so we can check the status and get back to you with an update as soon as possible?
Thank you for your patience.
Good product
I'm pleased with the product I received, 5 in 1 Montessori Climbing set. Easy to assemble and fun! I hope it will pass the test of time.
10 December 2025
Unprompted review
Reply from Goodevas
Dear Diana Maria,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the 5-in-1 Montessori Climbing Set and that it was easy to assemble and fun to use. We truly hope it brings lasting joy and stands the test of time for your family.
If you ever need assistance or have any questions, we’re always here to help.
Placed an order on the 10th of December…
Placed an order on the 10th of December for my baby boys first Christmas, still no update on delivery even after emailing twice. This is devastating as it is the only present we got for him under the belief it would be here oj time as it was showing as in stock at the time of ordering. I can see from reviews that more people have had the same issue and have been advised it is out of stock. Unacceptable to let customers down at this time of year
10 December 2025
Unprompted review
Reply from Goodevas
Dear Lisa,
We sincerely apologize for the delay and the frustration this has caused, especially during such an important time for your family. This is not the experience we want for our customers.
Could you please provide your order number so we can look into this immediately and reach out to you personally to resolve the issue?
Thank you for your patience, and again, we are truly sorry for the inconvenience.
Worst Experience
I’m extremely disappointed in my experience with this company. I placed an order (#5793CA) on November 28 to a location in Montreal, QC and the order was delivered to an address in British Columbia. I have emailed them twice with no response. I have contacted them in their chat multiple times a day and no one ever answers. I have called their customer service phone number - also no answer. It’s like they took my money, shipped the playgym to wherever and are finished with me since they got paid. I am so unimpressed. I ordered this as a Christmas gift and now my grandson will have nothing for Christmas from me. Absolutely shameful.
28 November 2025
Unprompted review
Reply from Goodevas
Dear Linda,
We are truly sorry for the frustration this situation has caused. This is not the experience we want for our customers, especially during the holidays. We will be reaching out to you personally to resolve this issue as quickly as possible. Thank you for your patience, and again, we sincerely apologize.
4 in 1 Montessori set
I've recently bought 4 in 1 Montessori climbing set as a present for my little first birthday. It was well packed with all parts needed. The delivery was as fast as possible, as we live outside EU. The customer service was also excellent, as they responded to my inquiries in a day. Overall, it's a great value for money .
12 December 2025
Unprompted review
Reply from Goodevas
Dear Jovana, thank you so much for taking the time to share your experience! We’re delighted to hear that the Montessori climbing set arrived quickly—even outside the EU—and that everything was well packed and complete. It’s wonderful to know our customer service could help promptly as well. We hope it brings lots of joy and fun to your little one—thank you for choosing us!
Great shopping experience with lots of…
Great shopping experience with lots of options to choose from. Shipping was quick and flawless.
28 November 2025
Unprompted review
Reply from Goodevas
Dear Casey, thank you for your great feedback! 😊 We’re glad to hear you enjoyed the shopping experience, had plenty of options to choose from, and that shipping was quick and smooth. We truly appreciate your support!
Mixed
Updated review.
I can’t comment on the product as I received a refund and didn’t receive it in the end.
Customer service wise I’ve had a mixed experience. Despite the website saying 3-5 day delivery and the product was in stock and ready to ship, and despite me having ordered on 3rd December, it wasn’t going to arrive in time for Christmas. I had to chase the order to find this out. Customer services were responsive and I did get my money back so that I could buy an alternative in time for Christmas.
So poor experience in terms of delivery times, but good (in the end) experience of being able to get my money back.
19 December 2025
Unprompted review
Reply from Goodevas
Dear Jennifer,
We are very sorry to hear about the issues with your order and the delay in shipping, especially during the busy holiday period. We understand how frustrating this must be and sincerely apologize for any inconvenience caused.
We will contact you personally to discuss the situation further and ensure a satisfactory resolution.
Thank you for your patience and understanding.
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