Good Time In Reviews 

103
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Amazing customer service from staff at all points of my enquiries with timely follow-up and solutions offered. Not to mention how good the products they sell are, amazing quality at fair prices and g... See more

Rated 5 out of 5 stars

I've placed a couple of orders; the last one had a breakage in transit. I contacted customer service, and Joanna was really helpful in solving the problem. So refreshing, like their drinks 😊

Rated 4 out of 5 stars

It was the only place stocking the item I wanted. When there was an issue with delivery Joanna tracked down the issue, offered me a choice of solutions, and ensured my order arrived on time.

Rated 5 out of 5 stars

First time using Good time in. I would definitely use again. Good prices, fast delivery. Excellent customer service, in particular Joanna. Thank you Joanna for your help. Hope you have a day as lovel... See more

Company details

  1. #62 of 79 best companies in Alcohol Store

Written by the company

Let the Good Times Roll! We offer an extensive portfolio of quality brands for every drinking occasion delivered to your door. Think Hooch, VK, Reef, Franklin & sons and more. With an extensive range of alcoholic and non-alcoholic drinks, we put the good in Good Time In!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

103 reviews

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4.7

All reviews

(103)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Gosh well what can I say

Gosh well what can I say - brilliant. I place my order one day, the next day I get an email to tell me my order has been dispatched and the following day my order arrives. Excellent.
Tonic, lemonade , real Dandelion and Burdock ( by that I mean its not the sweet stuff you get in supermarkets)and rhubarb lemonade that has a real kick.
This is where I get all my soda now.
Just waiting for them to start selling Root Beer then they can have all my money

21 January 2025
Rated 5 out of 5 stars

Issue resolved with professionalism

Was missing half of my order but Joanna & her team resolved this very promptly & professionally. Parcels arrived very well packaged & all bottles intact which was excellent because I have ordered the same items previously from other sites & have opened to find bottles smashed or missing.
Thank you so much to Joanna & the rest of the team - I would definitely recommend this company & will be ordering from them again in the future.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great Customer Service, had some confusion with delivery but Joanna, helped me and sorted the delivery out for me, thank-you Joanna.
VK’s come undamaged, bubble wrapped and in perfect timing for Christmas!

Will order again thank-you

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Ordered Saturday afternoon, arrived Tuesday morning

I ordered a case of 24 bottles of Reef on Saturday. Paid via PayPal and it was delivered by 8.am on Tuesday ... can't beat that for customer service, amazing.
I emailed them just to say thank you and had an immediate reply from Joanna which was so sweet and remenicent of when customers were important.
Going to order regularly now I've found this amazing company. Many thanks
Sara

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Order Issue But Fantastic Customer Support

I had an order with this company which had some issues. Unfortunately after thinking it was sorted out there was another issue. Emily helped me all the way through it and couldn't have been more helpful. Emily went above and beyond to help me and she was always chasing everything up and letting me know what was happening. It is a shame the order wasn't issue free but unfortunately that happens sometimes. The response to this by Emily was top notch and she is a credit to the company.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

I am a regular customer and i had a…

I am a regular customer and i had a little problem with one of my orders.I called them and spoke to Joanna.We then emailed so i could send pictures.The problem was sorted within the hour.Fantastic customer service.Would highly recommend 😁

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Franklin drinks are fabulous ❤️

Purchased multiple Franklin drinks. Love them all. Great flavours and natural ingredients. Favourite is definitely the dandelion and burdock. Highly recommend and will be ordering again (and again!).

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Best Ginger Beer by far

Having first sampled Franklins Ginger Beer at a bar, I just had to find out where I could purchase this product either online or at a local retailer.
Franklins Brewed Ginger Beer is possibly the best I have tried both as a refreshing drink on its own or as a delicious mixer with my favourite Spiced Rum.
Knowing that I can order online at a great price, I will be planning to order more in the very near future.
Arrived in good time and was very well packed to prevent breakage of the glass bottles.
I’ve also looked at the other products online with this company and I was pretty impressed with the variations readily available to purchase

3 July 2024
Unprompted review
Rated 5 out of 5 stars

The drinks are excellent

The drinks are excellent! I had an issue with shipping but the customer service lady was fantastic 👌 I can't wait to order more from them such a nice company 😀

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Joanna was absolutely brilliant with assisting me with my missing order, speedy replies and very kind and generous, would definitely recommend buying from this seller as the drinks are top quality and are happy to help with problems with your order

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, we had an issue with our account and they got back to us straight away and got it all sorted out for us. Great selection of drinks to choose from and have had no problems with DX who delivered our order, they keep you informed via text of their delivery time.

27 February 2023
Unprompted review
Good Time In logo

Reply from Good Time In

Hi Paul, Thank you for your review. Glad your order got to you quickly! Thank you so shopping with us. Hope you had a good time in!

Rated 5 out of 5 stars

Prompt efficient service

Very satisfied with my order and delivery - was a bit worried by previous reviews but so glad I decided to ignore them. I ordered a large amount of Franklin & Sons tonics which are the best! Everything delivered safely and quickly

5 December 2022
Unprompted review
Good Time In logo

Reply from Good Time In

Hey Helen, Thank you for your feedback. Franklin have a new peach & mango flavour out, have you tried it yet?
Thank you so shopping with us. Hope you had a good time in!

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