Good Time In Reviews 

103
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Amazing customer service from staff at all points of my enquiries with timely follow-up and solutions offered. Not to mention how good the products they sell are, amazing quality at fair prices and g... See more

Rated 5 out of 5 stars

I've placed a couple of orders; the last one had a breakage in transit. I contacted customer service, and Joanna was really helpful in solving the problem. So refreshing, like their drinks 😊

Rated 4 out of 5 stars

It was the only place stocking the item I wanted. When there was an issue with delivery Joanna tracked down the issue, offered me a choice of solutions, and ensured my order arrived on time.

Rated 5 out of 5 stars

First time using Good time in. I would definitely use again. Good prices, fast delivery. Excellent customer service, in particular Joanna. Thank you Joanna for your help. Hope you have a day as lovel... See more

Company details

  1. #62 of 79 best companies in Alcohol Store

Written by the company

Let the Good Times Roll! We offer an extensive portfolio of quality brands for every drinking occasion delivered to your door. Think Hooch, VK, Reef, Franklin & sons and more. With an extensive range of alcoholic and non-alcoholic drinks, we put the good in Good Time In!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

103 reviews

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4.7

All reviews

(103)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service, cheapest I've found crates of hooch. Ordered on the evening of 16th and delivered at 7:30am on the 19th. Really speedy and would recommend

19 May 2022
Unprompted review
Good Time In logo

Reply from Good Time In

Hi Rhiannon, Thank you for your review. We LOVE hooch! Have you tried Reef yet? We've brought it back from the 90s!
Thank you so shopping with us. Hope you had a good time in!

Rated 1 out of 5 stars

Ignored

Half my order was missing from the delivery, no broken glass in the box but the contents were wet. It looks like some of my bottles were broken but someone re-packed and sent what was left.
This could easily be put right if Good Time In would give me a refund for the missing items. However, I haven't received so much as an acknowledgement of my email with picture proof and this makes me feel the company is probably not to be trusted.

13 April 2022
Unprompted review
Good Time In logo

Reply from Good Time In

Hi LJM, Thank you for reviewing your experience with us. Since your review, we have changed courier and created our own GTI customer service team to make sure this doesn't happen again.

If you reach out to our new team at hello@goodtimein.co.uk we can give you a code to get you some money off and free shipping off your next order as an apology.

Rated 5 out of 5 stars

Highly recommended

I would highly recommend goodtimein! I made a large order of tonic water and unfortunately the wrong type was delivered. I emailed the customer services team, who came back promptly and were very apologetic. The corrected order was delivered the following morning. Mistakes can happen but its the way in which a company deals with this that makes the difference, hence 5 stars for goodtimein.

29 March 2022
Unprompted review
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Reply from Good Time In

Hey Susan, Thank you so much for your feedback! I'll make sure this is passed on to our awesome GTI customer service team. Thank you so shopping with us. Hope you had a good time in!

Rated 5 out of 5 stars

Found them as a supplier of lemon hooch…

Found them as a supplier of lemon hooch when sainsburys let me down. Ordered 2 boxes only one arrived quick call and 2nd box delivered plus a separate free can. Just placed another order

13 February 2022
Unprompted review
Good Time In logo

Reply from Good Time In

Hi Darron, Thank you for your feedback! Lemon hooch is the best - have you tried the new blue hooch? Thank you so shopping with us. Hope you had a good time in!

Rated 2 out of 5 stars

Shocking customer service and don't expect delivery

Ordered goods on 8 December thinking that would be enough time for delivery before Christmas.
Now 20th and not heard anything from them. Tried calling but number is constantly engaged.
Spoke to 2 people who couldn't help - not their department!?!
No customer service at all. I was told to call distribution centre directly rather than them chase it up and let me know the outcome.
Really disappointed with the service and the fact that they promise delivery timescales which they don't follow.
Won't be using this company again and wouldn't recommend anybody else using them either.
They're quick enough to take your money but not very good at delivering the goods or taking responsibility to deliver customer service

20 December 2021
Unprompted review
Good Time In logo

Reply from Good Time In

Hi Michelle, Thank you for taking the time to leave a review. Even though your order was a while ago I want to reassure you we have made huge changes internally to improve our customer service - with our own dedicated GTI team.

If you reach out to our new team at hello@goodtimein.co.uk we can give you a code to get you some money off and free shipping off your next order as an apology.

Rated 1 out of 5 stars

Waiting over three weeks. Still no delivery.

Been using this site for over a year and was annitionally very impressed.
However there customer service is shockingly bad.
Its free shipping if you spend over a certain amount but you need to type in the coupon for FreeDel. So no other offers or promotions can be used st the same time. Which is pretty sneaky.

My problem however comes from the terrible delivery.
Half of My last shipment smashed. The friendly delivery driver assured me i didnt need to do anything on my end. They will notify GoodTimesIn and a new shipment will be sent. After over a week of not hearing anything i sent a quick email. Only then was another shipment sent out. Although easily rectified i wonder if i had not bothered to chase things up if they would have ever bothered to send anything out.
When it did arrive the delivery man stuck it behind a bin and forged my signature saying i had signed for it. There wasn't even a note left for me to say it had been delivered so i had no idea it was there.

Which brings us to the current day. I ordered a bulk amount of alcohol for Halloween. I ordered this the second week of October and of corse they supply 2-3 days delivery so that should be plenty of time.... well its November and its still not here.

I received a txt to say it will be delivered but nothing turned up... after a couple of days i sent a message and was informed my package had smashed and been returned. Im not annoyed that my package was damaged (things happen) but why was i not notified. Why was another shipment sent... why wad i not refunded. Once again it was down to me to chase this up.
Replys were far and few between waiting days for any answers and time was ticking. They eventually say they will send another package and this is not October 28th.
Its not November 5th and i have still received nothing.
No new tracking number. No texts or emails.

I was dissapointed enough not having my favorite alcahol for my favorite holiday but the sheer rude and disgracefull service has been heart breaking.

Get your stuff together goodtimesin. I loved you once.

5 November 2021
Unprompted review
Good Time In logo

Reply from Good Time In

Hi Hollie, thank you for sharing your feedback. Firstly I want to apologies for your experience. Even though your order was a while ago I want to reassure you we have made huge changes internally to improve our customer service and order tracking. If you reach out to our new team at hello@goodtimein.co.uk we can give you a code to get you some money off and free shipping off your next order as an apology.

Rated 5 out of 5 stars

VK Cherry order...

Found the product VK Cherry at a reasonable price, was a little dubious as never used them before and delivery was to Northern Ireland ....but all good I was kept informed on progress and delivery. Very good and shall purchase from them again ....))

15 October 2021
Unprompted review
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Reply from Good Time In

Thank you so much for your feedback Andriux. Black Cheery VK is my absolute favourite. Thank you so shopping with us. Hope you had a good time in!

Rated 5 out of 5 stars

Very happy with Good Time In!

I absolutely love green VK but nowhere sells it. I found this place- two reviews, I thought i'd give it a shot. I ordered on Saturday and it arrived on Tuesday. The items were well packaged. Good value, products you can't get elsewhere and quick delivery!

24 February 2021
Unprompted review
Good Time In logo

Reply from Good Time In

Thank you so much for your review Charlotte! I love the black cherry flavour. Hope to see you back soon.

Rated 5 out of 5 stars

What a find

This is my first time on this website, as I had never even heard of it until I seen an ad on Instagram! Normally, I wouldn’t order off of a site that has no Trustpilot reviews but the prices were so good that I thought I’d risk it. 24 London Road cocktail jars for £25 and the shipping was only an additional £5 (24hr) I will definitely be ordering again as I already have my eye on a few things that I want.

29 May 2020
Unprompted review
Good Time In logo

Reply from Good Time In

Thank you Connor for your feedback! Hope you enjoyed your cocktails!

Kate - Good Time In

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