Gophr Reviews 1,574

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours of ordering. Many people highlight the helpfulness and positive attitude of the staff, especially the delivery drivers, who go above and beyond to assist with heavy items and difficult delivery locations. The overall service is frequently described as excellent, with consumers appreciating the smooth process and good communication. However, some people were dissatisfied with customer service, describing it as slow, unhelpful, and rigid in its policies, particularly when issues like damaged parcels or missed deliveries arose. A few other people also felt that the company lacked empathy and support when problems occurred, leading to frustration and a lack of resolution.

What people talk about most

Delivery service

Customers had positive experiences with delivery services, frequently praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the drivers for being friendly,... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and helpfulness of... See more

Order

Clients share positive opinions on order. Many customers praise the speed of delivery, with some items... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery at a reasonable price. Used Gophr a few times now via Wickes for various materials. Gophr will deliver your items same day for £10, which is great value as next day delivery is... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic Service

Placed order this morning at 10.00 for concrete and Trellis and choose the rapid delivery, it was obviously dearer than the usual £4, but by 12.00 the courier Ali Fuseini arrived and was very friendly and helpful and was happy to place the heavy bags in where needed. Really pleased with the service and highly recommend.

4 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Chris,

Glad Ali got everything where it needed to be - cheers for the recommendation!

Gophr Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. A friendly and helpful driver Claudio Simoes who helped lifting my 20 bags of compost from the van into the garden. Went above and beyond, brilliant company

3 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Julie,

Sounds like Claudio really went the extra mile - thank you.

Gophr Team

Rated 5 out of 5 stars

Bruno was amazing he was so helpful and…

Bruno was amazing he was so helpful and kind and everything went seamlessly! We really appreciate you. Thankyou!

3 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Bruno looked after you so well - thank you!

Gophr Team

Rated 5 out of 5 stars

Fantastic guy,

Fantastic guy,
Order delivered fast and undamaged.
Would highly recommend.

3 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Mike,

Appreciate the recommendation - thank you.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service. From ordering to delivery was in under 2 hours. The tracking app was spot on and the driver, Emilio Borges was a very pleasant cheerful and helpful chap.

3 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Stephen,

Under 2 hours and a great experience - thanks for this.

Gophr Team

Rated 5 out of 5 stars

Excellent company

Excellent company. Ordered from Wickes and it was delivered within 3 hours. The delivery driver Andriy Korunov was very polite and friendly and was more than happy to unload many bags of sand and stones probably weighing over 200kg!

1 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi David,

Sounds like Andriy went above and beyond — glad it all went smoothly. Thank you.

Gophr Team

Rated 5 out of 5 stars

Great service

Speedy friendly delivery, highly recommend 👍

1 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Paul,

Appreciate the recommendation — cheers!

Gophr Team

Rated 5 out of 5 stars

Delivery

Friendly and helpfull and on time

1 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Simon,

Good to hear — thank you.

Gophr Team

Rated 5 out of 5 stars

Perfect delivery

Perfect delivery, on time ,placed goods in house defo 5 out of 5 .
Will defo use again 👍

1 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Pat,

Delighted to hear it — see you next time!

Gophr Team

Rated 5 out of 5 stars

Polite and Friendly

Shafiq arrived on time and was very polite and friendly. Very happy

1 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Tony,

Glad Shafiq looked after you well. Thank you.

Gophr Team

Rated 5 out of 5 stars

Gophr delivery.

Gophr delivery for wicks. Kasam H the delivery driver (dewsbury) was brilliant. Carried the bags round and was friendly and polite.
He gets 5 stars.

1 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Joanne,

Glad Kasam went the extra mile for you. Cheers for this.

Gophr Team

Rated 5 out of 5 stars

Rapid delivery was excellent

Rapid delivery was excellent, life saver for me, delivery driver was courteous and helpful !

30 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Nick,

Glad we could come through when you needed it. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering.
Daniel the driver was very helpful in lifting 200 kilos of gravel into my requested spot without any qualms.

30 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Daniel went the extra mile for you. Cheers for sharing this.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful delivery driver

28 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi David,

Appreciate it — thank you.

Gophr Team

Rated 5 out of 5 stars

Excellent courier

Excellent courier
Extremely helpful
Thank you

26 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Martin,

Glad to hear it — thank you.

Gophr Team

Rated 5 out of 5 stars

Super quick delivery at a reasonable…

Super quick delivery at a reasonable price.

Used Gophr a few times now via Wickes for various materials. Gophr will deliver your items same day for £10, which is great value as next day delivery is £4. So a small uplift to get your items quickly!

26 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Mike,

Great value and great service — that's what we aim for. Cheers for spreading the word!

Gophr Team

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