Gophr Reviews 1,574

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours of ordering. Many people highlight the helpfulness and positive attitude of the staff, especially the delivery drivers, who go above and beyond to assist with heavy items and difficult delivery locations. The overall service is frequently described as excellent, with consumers appreciating the smooth process and good communication. However, some people were dissatisfied with customer service, describing it as slow, unhelpful, and rigid in its policies, particularly when issues like damaged parcels or missed deliveries arose. A few other people also felt that the company lacked empathy and support when problems occurred, leading to frustration and a lack of resolution.

What people talk about most

Delivery service

Customers had positive experiences with delivery services, frequently praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the drivers for being friendly,... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and helpfulness of... See more

Order

Clients share positive opinions on order. Many customers praise the speed of delivery, with some items... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery at a reasonable price. Used Gophr a few times now via Wickes for various materials. Gophr will deliver your items same day for £10, which is great value as next day delivery is... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent

Excellent, delivery,driver was great .put bags of stones where I wanted them,thank you.

16 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Dawn,

Glad he got everything exactly where you needed it - thank you.

Gophr Team

Rated 5 out of 5 stars

my courier was amazing

my courier was amazing. I didn't realize the collection place closed at 18.30 and he really helped me by getting there early .
thanks so much

15 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Jacqui,

Glad he could make it work for you - thank you.

Gophr Team

Rated 5 out of 5 stars

I had booked a collection for a large…

I had booked a collection for a large suitcase because I was leaving in 2 days. But the place where I bought my suitcase from only had my suitcase available for delivery later or collection sooner.

So I found this app on App Store, and I managed to get my collection picked up from the delivery courier in this app. It was worth it as I was too unwell to go pick it up and they delivered it pretty early. So I definitely recommend it for those who need their delivery the same day, and within an a few hours or so.

15 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Rowda,

Glad we could help when you needed it most - thank you for the recommendation!

Gophr Team

Rated 5 out of 5 stars

First time having a delivery via Gophr…

First time having a delivery via Gophr and it was spot on!! Andriy delivered on time and was more than helpful when it came to unloading the heavy bags. 5 Star service!!

15 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Claire,

Glad Andriy looked after you so well - thank you!

Gophr Team

Rated 5 out of 5 stars

Adedayo was a brilliant help

Adedayo was a brilliant help, very accommodating with a large delivery - took the time to help load and unload - thank you!

13 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Adedayo went the extra mile for you - thank you!

Gophr Team

Rated 5 out of 5 stars

Quick and courteous

The delivery was well within the promised time frame. The goods were exactly as ordered and the driver was most efficient, helpful and polite.

13 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi James,

Good to hear it all went smoothly - thank you.

Gophr Team

Rated 5 out of 5 stars

Ciaran Teague was amazing

Ciaran Teague was amazing! Very friendly and helpful. Really appreciated the quick service. I ordered my items at 11:30 and within an hour they were delivered to my address. Ciaran helped carry the heavy pavers to my back garden with no hassle. Brilliant service! thank you :)

10 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Nicola,

Glad Ciaran got everything where it needed to be so quickly - thank you!

Gophr Team

Rated 5 out of 5 stars

Bang on time

Bang on time. Helder couldn’t have been more helpful, parking in the red route lay-by with ease, and taking the time and trouble to bring my B&Q garden furniture right into my back garden exactly where I asked. Extremely charming, helpful and personable gentleman.

10 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Marilyn,

Sounds like Helder really looked after you - thank you.

Gophr Team

Rated 5 out of 5 stars

Great Courier Service

Charles and George have been extremely helpful today - great couriers, offering a great service. The Gophr team worked quickly to resolve an issue not caused by fault of their own, yet still were happy to support in an efficient way, using their initiative to quickly resolve the issue

9 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Aimee,

Charles and George clearly handled that brilliantly - thank you for sharing this.

Gophr Team

Rated 5 out of 5 stars

Brilliant

Brilliant. Really quick service. Turned up with a smile and a happy face even though I could tell it had been a long day. Top bloke top service. Highly recommend

8 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Samuel,

Glad he made a good impression - appreciate the recommendation!

Gophr Team

Rated 5 out of 5 stars

Great Service

Had a few deliveries from Shan Khan now. Always on time, very helpful and a really great service.

8 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi William,

Good to hear Shan continues to look after you. Thank you.

Gophr Team

Rated 1 out of 5 stars

Been working 6 months done long hours I’m not very happy how you revoke hard old man like always trust person also done extra all time job fighting in traffic to get things on time unfortunately gophr

Been working 6 months done long hours
Under stress from London traffic most job in city of London done extra effort to satisfy the client one mistake late due to electric car won’t charge my phone died to contact the customer, been sacked and revoked with right to apeall one word you are revoked
To be honest they have no feelings harsh company

8 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Kaced,

Thank you for sharing your feedback. We know couriers face real challenges out there - traffic, parking, technical issues - and we do take that into account before any decisions are made.

That said, account closures follow a thorough review of performance, including previous warnings and direct contact from our team.

We wish you all the best for the future.

Gophr Team

Rated 5 out of 5 stars

Great service

First time I use this service and it has been great, especially on Easter Sunday! Quick collection and fast delivery, all in perfect order

5 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Julia,

Glad we could deliver on Easter Sunday - thank you!

Gophr Team

Rated 5 out of 5 stars

Fantastic Service

Placed order this morning at 10.00 for concrete and Trellis and choose the rapid delivery, it was obviously dearer than the usual £4, but by 12.00 the courier Ali Fuseini arrived and was very friendly and helpful and was happy to place the heavy bags in where needed. Really pleased with the service and highly recommend.

4 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Chris,

Glad Ali got everything where it needed to be - cheers for the recommendation!

Gophr Team

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