GoSimpleTax Reviews 

2,795
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company, finding the service simple, clear, and reliable for tax returns. Customers consistently praise the ease of use and intuitive interface, making the tax submission process straightforward and less stressful. Many appreciate the helpful hints, pop-up boxes, and the ability to copy information from previous years, which significantly speeds up the process. The customer service is frequently highlighted as excellent, with prompt, patient, and professional assistance provided when needed. However, some customers experienced issues with the website's interface, mentioning it could be more up-to-date or that certain dropdown boxes were unclear. A few people also reported difficulties in finding relevant pages or understanding complex issues without more upfront explanations, sometimes leading to frustration with the support's guidance. Additionally, some encountered software problems, such as error messages during filing or slow system performance, which caused delays and inconvenience.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software easy to use,... See more

Website

Customers had ambiguous experiences with the website, with many finding it easy to use and helpful for tax... See more

Customer service

People report positive experiences with customer service, highlighting the helpful and efficient support... See more

Service

Reviewers mention positive feedback about the service, often highlighting its ease of use and efficiency for... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the swift and patient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. #6 of 13 best companies in Tax preparation software
  2. #70 of 125 best companies in Software company
  3. #19 of 20 best companies in Tax Preparation
  4. #22 of 22 best companies in Tax preparation service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.5

All reviews

(2,795)

364 reviews in the last 12 months

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Rated 5 out of 5 stars

Not to taxing

i started using go simple tax last year but his is my first submission it was a couple of clicks of the mouse all done avoiding all the silly questions on hmrc site

10 January 2026
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Reply from GoSimpleTax

Thanks for your review Paul, pleased you found it so easy to use.

Rated 5 out of 5 stars

Taking the stress out of tax

This company does exactly what their title says - they make the whole process of the tax return simple (as it can be at least). Recommended.

2 January 2026
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Reply from GoSimpleTax

Thank you for your review Rachel and pleased that the software makes tax returns simple for you, as we intended!

Rated 5 out of 5 stars

Used it twice, no hitches so far.

I've used the software to prepare myself asssement two years on the trot. No problems. It allows you to enter all the data and checkout the consequences before submitting the data to HMRC. Also has better explainers than the tax form.

23 October 2025
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Reply from GoSimpleTax

thanks for your review William and we're happy that the software is helping you with your returns.

Rated 5 out of 5 stars

Self assessmemt

Made my self assessment very easy to complete and had excellent online support to help when required.

9 January 2026
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Reply from GoSimpleTax

Thanks for your review Dave and pleased the team were able to assist you so well.

Rated 5 out of 5 stars

Easy to use, thank you

This is now the third year I have used you and it is all working well.

9 January 2026
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Reply from GoSimpleTax

Thank you for your kind review Robert and good to have you on board as a regular customer.

Rated 1 out of 5 stars

Ridiculously slow and clunky software…

Ridiculously slow and clunky software and difficult to navigate from one page to the next. Why partnerships can't be dealt with via the .gov gateway I have no idea.

9 January 2026
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Reply from GoSimpleTax

Hello Julian, we're sorry you didn't have a good experience yesterday, but we're pleased you managed to file your return with HMRC.

Rated 5 out of 5 stars

Good support and explanations.

The help pages and, most of all, the guidance available on YouTube offer great help in completing some of these more complex tax return forms.

9 January 2026
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Reply from GoSimpleTax

Thank you for your review Stefan and glad you found the help you needed.

Rated 5 out of 5 stars

Easy to use

Easy to use, and roll over to the new tax year

8 January 2026
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Reply from GoSimpleTax

Thank you for your review Christopher, and glad you found the software easy to use.

Rated 5 out of 5 stars

The whole app makes a tax return as…

The whole app makes a tax return as simple as possible, especially when reusing for a succeeding year as useful information and details appear in the sections you need.

7 January 2026
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Reply from GoSimpleTax

Thanks for the review Bev, and we're pleased you found the process simple.

Rated 5 out of 5 stars

Makes things so much simpler!

User friendly and makes it easier to face the whole process

1 January 2026
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Reply from GoSimpleTax

Thank you for your review Lyndon and pleased we could help you face the annual tax return more easily.

Rated 5 out of 5 stars

One property

One property, non resident landlords, the process was simple and straightforward.
For a couple you'll still need to submit two returns but the price for the second 'user' is significantly discounted.
Great service and price.

7 January 2026
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Reply from GoSimpleTax

Thanks for the kind review Tim, and we're pleased you found the software simple to use.

Rated 5 out of 5 stars

If you are thinking of moving to online submission for Tax returns and need help this is certainly the place to go to

Having done paper returns since 1980 I had to resort to an online company assisted solution due to the need to submit in a hurry and being non resident. Once I got the hang of their system I was quite impressed. Not only did I discover my previous returns were partly flawed but the AI assistant was surprisingly very helpful and informative. Even when I needed human assistance this was provided promptly - even on a Sunday. Well done - a good product.

4 January 2026
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Reply from GoSimpleTax

Thanks for the kind review Colin, and we're happy you had a positive experience with the software and the support (human and virtual!)

Rated 4 out of 5 stars

Very easy to use

Very easy to use, with very good support materials and help documentation. The chat bot worked brilliantly in answering a fairly complex question. Only frustration was a display glitch in one of the screens, but did not prevent me from submitting my form to HMRC. As someone who needs to submit a SA109 this is a great alternative to hiring an accountant

6 January 2026
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Reply from GoSimpleTax

Thanks for the detailed review Maribeth, and we're pleased the software was so useful to you.

Rated 5 out of 5 stars

Excellent customer service

I would like to express my appreciation for Go Simple Tax. It is incredibly convenient and user-friendly. Additionally, the customer service is very professional and responsive to my questions. Highly recommend!

6 January 2026
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Reply from GoSimpleTax

Many thanks for your review Joe, and we're pleased you found the software easy to use.

Rated 4 out of 5 stars

Expensive but good

It was easy and all previous data was transferred - this also speeds up the process.
In the number of years I've used GoSimpleTax this is the case but each year the fees increase. It is now more than many competitors......

6 January 2026
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Reply from GoSimpleTax

Thanks for the review Neil, and the data roll forward feature is very popular with customers. In terms of price, unfortunately our costs go up every year also, and we are constantly refining the software and adding new features as per customer requests, to hopefully make everyone’s experience the best it can be.

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