GoSimpleTax Reviews 2,764

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service incredibly easy and straightforward to use, making the tax return process much simpler and less stressful. Many appreciate the intuitive interface and helpful features, such as the ability to copy data from previous years and clear guidance within the forms. The customer service is frequently praised for being prompt, efficient, and very helpful, especially for those needing assistance with specific queries or non-resident tax situations. However, some customers also noted that the website's interface could be more modern and that the software can sometimes be slow or clunky. A few other people also felt that the help section was poorly laid out or that customer support responses didn't always directly address their specific questions, especially for beginners.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software and web version... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use, intuitive, and... See more

Service

Users describe positive interactions with service, highlighting its helpfulness and efficiency in simplifying... See more

Customer service

Customers had positive experiences with customer service, often describing it as quick, helpful, and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

Incredibly easy to use the web version. Struggled on the mobile but when I contacted the support line the staff were so quick to respond. I would highly recommend to register your self assessment and... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. #6 of 12 best companies in Tax preparation software
  2. #74 of 127 best companies in Software company
  3. #20 of 21 best companies in Tax Preparation
  4. #22 of 22 best companies in Tax preparation service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Successful submission of Tax Return!

Successful submission Tax Return!.
I’m not terribly computer literate for this day and age, but the Coco AI and human staff online chat were most helpful in my making the transition to MTD, and I thus was successful in submitting my tax return today with all my figures correctly appearing. I look forward to continuing with GoSimpleTax and Coconut for future HMRC submissions. Thoroughly recommend!

16 April 2026
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Reply from GoSimpleTax

Thank you for your kind review Gabriel and happy that the support team and Coco were able to assist you so well.

Rated 5 out of 5 stars

Instant functional expert advice

Process, Follow up and suggested Amendment process system in an effort to correct period date errors, bringing the submission inline with factory with in the actual year in question is excellent

14 April 2026
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Reply from GoSimpleTax

Thank you for your review Brian, and pleased we could help you.

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Definitely made digital tax simple!

14 April 2026
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Reply from GoSimpleTax

thank you for your review Angela, glad we could make it simple for you.

Rated 5 out of 5 stars

First Time User

Simple, understandable and effective Self Assessment Tax submission Solution

7 April 2026
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Reply from GoSimpleTax

Thank you for your review William and pleased the software was simple to use.

Rated 4 out of 5 stars

Very simple to use and on the whole…

Very simple to use and on the whole clear guidance. Some more help needed for sole traders. GoSimpleTax said no errors found but still got bounced back from HMRC and took some time to work it out

7 April 2026
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Reply from GoSimpleTax

Thanks for the review Mark

Rated 4 out of 5 stars

I have have had a rolling subscription…

I have a rolling subscription and was encountering problems, however, it was sorted the day I posted my review after waiting 4/5 days....so my update is....
I give 4 stars now and not five, as your sight seemed to have a lot of glitches this year. Also, any help emails I sent took days before they were acknowledged. I'd never had that type of delay before, and it was quite stressing. My tax return has now been submitted.

I'd like to add, I was pleased when I pressed compleat, and a warning came up to tell me something wasn't right with my tax return. When I checked, I'd ticked a wrong box. So, thank you.

I will be renewing my subscription next year, as this was the first year I've ever encountered these problems. Best regards.

14 April 2026
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Reply from GoSimpleTax

Hello Lisa, i understand this matter has now been dealt with. Please let me know if not. Thanks

Rated 5 out of 5 stars

Straight forward to use.

The front page summary showing all the SA forms so one can select the correct forms.

Please note the SA tabs on the left when they are highlighted in red, this means there is missing information.

14 April 2026
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Reply from GoSimpleTax

Thanks for the review Steven and pleased you found the software useful.

Rated 5 out of 5 stars

Good Simple Tax Submission Services

I have been using GoSimpleTax services to submit my tax return from last 3 years now. It’s easy to use, no clusters, easy layout and clear with figures updating immediately.

The only negative side is the cost have gone up. Well at least I find it more. To get it half price, you have to Which? Member.

7 January 2026
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Reply from GoSimpleTax

Thank you for your review Rakesh and we're happy you find it easy to use.

Rated 4 out of 5 stars

Easy to use but needs to remind the…

Easy to use but needs to remind the team to transfer previous years to current year. The transfer should be automatic

12 April 2026
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Reply from GoSimpleTax

Thanks for the review Marc and we're pleased you found the software easy to use. There is the ability to bring forward previous years data as explained in this help article - https://support.gosimpletax.com/portal/en/kb/articles/can-i-copy-my-last-years-information-into-the-current-return - we don't make it automatic as some users may wish to bring forward data from earlier years than the previous year.

Rated 5 out of 5 stars

Easy to use

Easy to use, easy to follow instructions, and extremely hopeful when you get problems, made even better by being cheaper if you’re a which member!

12 April 2026
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Reply from GoSimpleTax

Thank you for your kind review Dave, and we're very pleased you found the software easy to use and got the help you needed when necessary.

Rated 5 out of 5 stars

Easy

Easy, user friendly, fast & accurate… May I add reasonable cost as well.

4 April 2026
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Reply from GoSimpleTax

Many thanks for your review Anirudda, and we are pleased you found the software easy to use.

Rated 5 out of 5 stars

great and easy to use for overseas…

great and easy to use for overseas resident having problems using HMRC online

10 April 2026
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Reply from GoSimpleTax

Thanks for the review and happy that the software was easy t use for you.

Rated 5 out of 5 stars

Just filed my own tax return and saved…

Just filed my own tax return and saved ££££'s on accountancy fees! Had to do my own research to get everything 100% but sometimes in life this is the how you learn best if you have the time and patience. A great platform and managed to submit my tax return to HMRC successfully.

10 April 2026
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Reply from GoSimpleTax

Thanks for the kind review Rachel, and we're really pleased you had a good experience.

Rated 5 out of 5 stars

I have used this service for a number…

I have used this service for a number of years and is very user friendly and makes submitting my tax returns very straight forward

9 April 2026
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Reply from GoSimpleTax

Thanks for the kind review Simon, pleased we're doing a good job for you!

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