Gotraka Reviews 314

Great service, pc looks and plays amazing. My son loves it and is over the moon with it.
Out the box, plug it in and away you go.

After recovering from a TBI I wanted to treat myself to a gaming pc this company was recommended but sadly it has been a disappointment. took ages to send the pc when I got it they only put 1tb SD should have been 2 also WiFi was not explained properly so they charged me another £45 to upgrade motherboad then had to wait a further 3 weeks when it come back it sounds like a jet engine even when i changed the temps and not playing a game! Plus there a constant red light flashing on top near the power button when I phoned customer service they said it's nothing to worry about they did not care that I had concern for health and safety reasons that this pc could overheat.Have not been able to use the pc since because I had a seizure and fell over so recovering from that. I just wanted to inform everyone this company has disappointed me after spending over £1700.00

Overall, a very good PC component seller. Good selection and competitive prices. The only caveat is the shipping: orders are sometimes shipped in several separate packages.

Delivery was wee bit late due to a storm in the south of England,but they kept me informed and it arrive a few days later.Well packed and extremely happy with it's performance and visual appearance.Did not get touse it for a couple of weeks as I was going away for Xmas,but really enjoying the experience.Everything I hoped it would be and more.Would recommend without hesitation.Best wishes to all involved in the process and have a happy New Year John Ferguson

I ordered a motherboard and it arrived on time and the support throughout the whole process was amazing.

Really happy with my purchase, delivery was fast, it came the next day! Product was legit and a good price too.

I bought a pre-built gaming PC and although I did have to briefly return it for an issue to be sorted, the process was so quick and the overall customer service so good that I was still really pleased with my purchase. The PC is now running great, seems to be well built, and I would definitely try Gotraka again. The speed of customer service response compared to some of the larger PC companies I've dealt with was a breath of fresh air.

I’ve been asked to write another review regarding the packaging over my order.
I have to say how the parcel was boxed was done very securely, However I had trouble with the foam bag inside the PC, that while I understand is done to protect the hardware from any potential damage from delivery, it was very difficult to remove and was pushing against parts inside, I eventually managed to remove it but I felt I could have possibly done some damage to the GPU and RAM because of how the foam bag was pushed in deep behind the GPU and at the side of the RAM. Thankfully all parts are working perfectly but I was very worried at the time. Is there any other option available? Or is it just not cost effective?
You guys clearly care a lot about the service you provide so I trust you’ve explored any alternatives.

And again, thank you for the excellent PC! I will order from you again in the near future without a doubt.

i actually meant to put 5 stars because it also came with a happy gaming box and sweet which im great fusl for the pc makes a big change for me and i love it so much

Had a couple of issues with my order during a very busy period, monitor i ordered ended up not in stock and then ram was non rgb when pc arrived. I had a family bereavement same time so these small issues became big issues for me. ANDY in Gotraka took the time to speak to me and showed empathy and understanding and insisted on putting things right and done just that. This is something alot of companies are missing in sales and customer services. You only find out how good a company is when you have a problem after they have your money and Andy in gotraka has been amazing. Highly recommend

Really quick service and they were great at updating me on the status of my order

Great Company. Excellent product delivered quickly. Many thanks.

Easy to use website and efficient service

I originally wrote a compelling review for this company however my experience since and over the last 2 weeks has been the worst experience of my life. To put it in the simplest form these people are just compulsive liars even when the bare facts are in front of them. Their products are substandard build I have only had the PC since Christmas and had nothing but problems and constant lies. Do not go near this company with a barge pole they are disingenuous at best, worst customer experience ever

Brilliant company, received PC in perfect condition, not impressed with DHL though who signed my name and left the PC on the drive behind the gate, luckily it had stopped raining, but that's no fault of Gotraka.
PC packaged well and really like the personal touches, "happy gaming" hand written on the power lead box and a little packet of sweets, makes all the difference, great company, highly recommend.

Purchased an SSD. Very prompt order processing.Fast delivery. Well packed and safely delivered. First class, thank you

Fantasic service, fast delivery even over black friday. Grat value PC and working better than expected.

Great prices, good selection of quality items and easy company to contact and do business with. Highly recommended.

I decided last minute I needed a new PC. Over the weekend I sent my specification via chat. On Monday morning, they got in touch, we adjusted my requirements, they priced it up, gave me a great deal, built it, tested it and sent it to me. There was a minor issue with it in transit that got sorted immediately, at their expense. I'm more than happy. I would use them again and I highly recommended them.

Researched what was best for the game I play and end up being quite specific. After looking at the major retailers, found these retailers and basically half the price. Great value, everything works excellently and you get a little treat in the instructions box - nice touch! Customer service was great as well.
Certainly use again.