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GotRentalCars.com Reviews 

4,477
•
TrustScore 4.5 out of 5

4.3

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Evaluating 739 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is extremely easy to navigate and consistently offers great, highly affordable prices for car rentals compared to booking directly. Consumers truly appreciate the straightforward reservation process and the clear, detailed cost breakdowns provided throughout the journey. However, some people mentioned that unexpected booking cancellations and communication gaps caused significant inconvenience when trying to secure a vehicle. A few other people also felt that troubling discrepancies regarding partner rental companies and extra charges created frustrating experiences at the pick-up desk. Reviewers noted that managing reservations required careful attention to avoid issues with local providers.

What people talk about most

Price

Reviewers mention positive feedback about price, often highlighting affordable rates and unbeatable deals... See more

Booking process

Reviewers highlight ambiguous aspects of booking_process, offering sharply contrasting experiences. Many... See more

User experience

Users describe positive interactions with user_experience, highlighting a quick, straightforward, and simple... See more

Website

Customers consistently note positive experiences with website navigation, praising the simple and clear... See more

Service

Clients share ambiguous opinions on service. While some consumers report great car service at a good price,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt were not happy I used this company to book through as it stated all insurance included & road side assistance. When Sixt tried to upsell me insurance I showed them my Gotrentals.com paperwork wh... See more

Rated 5 out of 5 stars

We booked a rental car in Arizona for a late night pickup. I got one letter in the name wrong, and Sixt would not give us the car. I called GotRentalCars the next day. I got through quite quickly, t... See more

Company details

  1. Events & Entertainment

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(4,477)

713 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible experience. Avoid at all costs. Terrible service

Iv had a terrible experience with this crowd I would avoid using a 3rd party company at all costs. Bad customer service, poor communication and also they took my booking money. Didn’t supply me a car and now will not refund me because “of cancellation fees” occur on the day. I was to collect the vehicle on a Sunday on the email says from 12 noon. No mention that it’s to be before 12 noon, no 2nd email informing me that the depo closes early on a Sunday which should be something the company points out. When I arrived there is no after hours number so I then had to book a 2nd car from Avis Budget car rental to get me to my destination. Spoke first thing Monday morning and I was willing to accept if I had to pay one day of rental, not take my 200euros in whole and not let me speak to a manager just hangs up on me. Avoid GotRentalcars at all costs.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Very poor handling of customer…

Very poor handling of customer complaints.
Changing of their insurance company during my hire they seem to be unable to resolve.
Taken 3 months of form filling now they ask me to start again as they have changed insurers.
Not happy!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Totally disreputable

I rented a car from them. They charged my card $500. When I went to pick up the car they had canceled the reservation. They didn't have another car. I only was able to get back 60% of what I paid then. Absolutely one of the most disruptible companies I've ever dealt with. Book with them only at your own peril. If you think savings 50 bucks is worth getting scammed out of a couple hundred... Go for it

31 March 2026
Unprompted review

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