GotRentalCars.com Reviews 

4,479
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 739 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is extremely easy to navigate and consistently offers great, highly affordable prices for car rentals compared to booking directly. Consumers truly appreciate the straightforward reservation process and the clear, detailed cost breakdowns provided throughout the journey. However, some people mentioned that unexpected booking cancellations and communication gaps caused significant inconvenience when trying to secure a vehicle. A few other people also felt that troubling discrepancies regarding partner rental companies and extra charges created frustrating experiences at the pick-up desk. Reviewers noted that managing reservations required careful attention to avoid issues with local providers.

What people talk about most

Price

Reviewers mention positive feedback about price, often highlighting affordable rates and unbeatable deals... See more

Booking process

Reviewers highlight ambiguous aspects of booking_process, offering sharply contrasting experiences. Many... See more

User experience

Users describe positive interactions with user_experience, highlighting a quick, straightforward, and simple... See more

Website

Customers consistently note positive experiences with website navigation, praising the simple and clear... See more

Service

Clients share ambiguous opinions on service. While some consumers report great car service at a good price,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt were not happy I used this company to book through as it stated all insurance included & road side assistance. When Sixt tried to upsell me insurance I showed them my Gotrentals.com paperwork wh... See more

Rated 5 out of 5 stars

We booked a rental car in Arizona for a late night pickup. I got one letter in the name wrong, and Sixt would not give us the car. I called GotRentalCars the next day. I got through quite quickly, t... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(4,479)

713 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice

Great choice, very easy to navigate
All information plain and simple. No hidden extras before finalising

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless collision damage waiver

I have been trying for almost a year to claim on the collision damage waiver insurance that GotRentalCars sold me to no avail. The phone number provided was useless, my emails got rejected and they ignored a registered/ signed for letter sent by post. I’m still almost £1500 out of pocket for a couple of minor scrapes and their new provider has an unrecognised email address and an internal server error so my documents can’t be uploaded.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Cheapest as always!

I use GotRentalCars all the time, always get the best the deals and bargains! Think I've hired like 6 times through them and prices are unbeatable.

Play with the timings and dates as that can alter the price you pay, for example collecting at 10am maybe cheaper than collecting later or extending your rental by a day or two can also make it cheaper

24 May 2026
Unprompted review
Rated 1 out of 5 stars

I do not recommend RentaPlus Olbia The…

I do not recommend RentaPlus Olbia The car was rented from Monday to Friday and paid for in advance. The pickup was supposed to be at 10:00 PM at Olbia Airport. We landed at 10:00 PM and immediately started calling the phone number provided regarding the car pickup. Nobody answered. Despite this, we searched for the company around the airport. When we finally found it, it was closed.

We assumed that we would simply pick up the car the next day since we had already paid in advance for the following days. However, when we called the company the next day to say that we wanted to come and collect the car, we were told that the broker had cancelled the reservation and that they had no car available for us to rent.

We then asked for a refund. The man on the phone said that they had not yet received any money for our reservation and that the broker was to blame. But when we contacted the broker, we were told that the rental company had received the payment and that they were the ones who cancelled the reservation.

I do not recommend this company — they are dishonest and seem to take advantage of situations like this. They know very well that flights can sometimes be delayed. They did not even try to contact us or show any flexibility. Customer service was a disaster. We had plans that depended on having the car, and suddenly we found out that we would not get it at all. As a result, we faced significant extra costs, stress, and disappointment. Completely inhumane treatment.

27 April 2026
Unprompted review

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