Zeal Reviews 

445
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and professional approach, making interactions pleasant and productive. The service provided is frequently described as exemplary, efficient, and reliable, often leading to significant tax savings for users. People appreciate the clear explanations and prompt responses to their questions, ensuring a smooth and stress-free process from start to finish. Many consumers highlight the company's proactive approach and professionalism in all dealings. Reviewers consistently note that the team delivers on promises, providing valuable advice and guidance. The overall experience is often described as easy to navigate, with a strong focus on customer satisfaction and achieving positive outcomes.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, clear, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Process was very quick and easy. Comms were via email and telephone, in an easy to understand language, no financial jargon and the process was explained fully. No hesitation in using these guys aga... See more

Rated 5 out of 5 stars

We have used Zeal for Capital Allowances for 5 of our properties, and I cannot recommend Matt and the team more highly. From start to finish the service has been exemplary, and questions etc have alwa... See more

Rated 5 out of 5 stars

Nothing was too much trouble, everyone was incredibly helpful and every question we had was answered promptly. We wouldn't hesitate recommending Zeal. Thank you very much for such a first class servic... See more

Rated 5 out of 5 stars

Painless and ultimately profitable process from our side, even with our own delays in being able to obtain some necessary information. We'd certainly use Zeal again if needed. Thanks.

Company replied


Company details

  1. #1 of 2 best companies in Tax Department
  2. #40 of 106 best companies in Alternative Financial Services
  3. #17 of 37 best companies in Tax advisor

Written by the company

Wave goodbye to conventional tax advisors. Say hello to Zeal. Zeal are Chartered Tax Advisors who help business owners claim a specialist tax relief on the embedded fixtures found in and under their commercial properties. Items like electrical and heating systems, pipework, flooring, kitchens, bathrooms and more. On average we help owners save around £35,000 in tax - many even receive a cash tax rebate for tax they didn't know they had overpaid. Zeal work on a paid-by-results basis so there are no fixed or upfront fees. As members of the Chartered Institute of Taxation, our team have many years of experience in capital allowances and our process is fully compliant with HMRC guidelines. We have claimed back millions of pounds in tax for business property owners and are proud of our 100% success rate on HMRC submitted claims. We offer an excellent aftercare service and are here as long as you need us to give you support in applying your savings to future tax payments. For more visit www.gozeal.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

445 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(445)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support and great result

Had fantastic support from star to finish Whole process was very straightforward and result was very positive.....material tax benefits were identified.

7 March 2025
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Reply from Zeal

Thrilled you had such a positive experience, thanks for leaving a review Kevin :)

Rated 5 out of 5 stars

Great clarity, responsiveness and efficiency - highly recommended!

Thomas Pullen was extremely helpful and explained all aspects of the process - before and during - so there was full clarity. It was straightforward and took very little of our time. I would definitely recommend working with Zeal for a capital allowances claim.

3 April 2025
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Reply from Zeal

Thanks for the vote of confidence Sarah and for sharing your experience!

Rated 5 out of 5 stars

Capital allowances 🥱 and yes i start to…

Capital allowances 🥱 and yes i start to yawn...starting to switch off but Tom was superb, he cut through all the jargon and made the entire process easy. Truly exceptional service and easily 5 stars 👍

23 December 2024
Unprompted review
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Reply from Zeal

Thank you for the 5* review, great we could help :)

Rated 5 out of 5 stars

I had a great experience with Matt and…

I had a great experience with Matt and the team at Zeal. From start to finish, they were super friendly, and their communication was excellent at every stage. Everything ran smoothly, and they made the whole process easy and stress-free.

On top of that, they helped me make significant savings on my capital allowance, which was a huge bonus. I really appreciate all their hard work and wouldn’t hesitate to recommend them to anyone.

Big thanks to Matt and the whole team

28 March 2025
Unprompted review
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Reply from Zeal

Thanks for the review Alan :)

Rated 5 out of 5 stars

Zeal were willing to take on my case

Zeal were willing to take on my case, despite my being a very micro business, and have been marvellous to deal with. Clear, helpful and they made the process straightforward, and have saved us about £28,000 in tax savings. Thank you so much and i'm so glad i picked up the phone!

18 March 2025
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Reply from Zeal

So glad we could help Kate! Thanks for taking the time to leave a review :)

Rated 5 out of 5 stars

great communication

great communication, very fast and efficient, took everything off my plate and dealt with the job in hand.
cant fault the service.

20 January 2025
Unprompted review
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Reply from Zeal

Thanks for 5*s Steve!

Rated 5 out of 5 stars

Zeal's The Real Deal

Zeal have successfully & professionally handled our embedded capital allowances claim with HMRC resulting in significant tax savings for our self-catering holiday business. The process from start to finish was skilfully executed by Zeal's diligent team. I am so grateful to PASC for introducing us to them. Your support, & their skills make a great team, which is very much appreciated. Many thanks to one & all.

18 March 2025
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Reply from Zeal

A lovely 5* review, thank you Andrea!

Rated 5 out of 5 stars

Nothing to lose…

Nothing to lose and much to gain by using Zeal to claim capital allowances against my tax liabilities. Efficient, friendly and helpful service

11 March 2025
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Reply from Zeal

Exactly right Ian! Thanks for sharing your experience :)

Rated 5 out of 5 stars

Effortless Tax Savings – Zeal Made It Happen!

From the very start, I experienced a highly professional and seamless service from Zeal. Tom Pullen was exceptional—he guided me through the process with expertise and efficiency. After providing the necessary information about my property, Zeal handled everything, securing a substantial capital allowance tax relief that I can now benefit from moving forward. The entire process was smooth, hassle-free, and delivered outstanding results.

I highly recommend Zeal to anyone looking to maximize their tax relief opportunities—exceptional service and a 10/10 experience!

7 March 2025
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Reply from Zeal

Thanks for such a great review Aslam! Really appreciate it :)

Rated 5 out of 5 stars

I received really great specialist…

I received really great specialist advice from Kelly at Zeal. She was very knowledgable and generous sharing advice on complex tax changes applicable to FHLs. Thank you!

13 March 2025
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Reply from Zeal

Thanks for the great review, thrilled we could help you out!

Rated 5 out of 5 stars

Matt and his team are amazing

Matt and his team are amazing! They are really friendly and approachable to work with, and the tax savings they can get for people are mind-blowing. I cannot rate them enough and it's a pleasure to work along side them to support my accounting clients.

11 March 2025
Unprompted review
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Reply from Zeal

Thank you for the kind words and the vote of confidence Ashleigh :)

Rated 1 out of 5 stars

I'm very angry with Gozeal

I'm very angry with Gozeal, I was told the process was that once they had gained a tax rebate it would be paid by HMRC to Gozeal. They would then deduct their commission and then pay me. So no outlay on my behalf and any future gains were mine alone. However the reality was I was paid directly by HMRC, £2k, and Gozeal then billed me for £6.5k. So in four years time I might start seeing some benefit and in the mean time I have 4.5k dept that I'm going to struggle to pay. These people are crooks who blatantly lied to get me to sign up with them. If you have had a similar experience with them please report it here so that others can see how untrustworthy they are. As for paying them....not a chance, I'd only be helping they to scam someone else.

22 February 2025
Unprompted review
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Reply from Zeal

Hi Chris,

We are sorry to hear your concerns regarding your recent claim with Zeal. We want to assure you that we always operate with honesty and transparency, and have never, or would ever, intentionally mislead our clients. If there has been any confusion or misunderstanding, we are fully committed to resolving it.

The service we provide is not 'a scam', as is testament by our excellent Trustpilot rating from the hundreds of commercial property owners we have helped over the years.

Unfortunately, as your company had not paid sufficient tax to obtain a refund to cover our fee in full, the difference is payable to Zeal (as clearly set out in our terms and conditions). You have however, secured a significant £20,000+ in tax savings to offset against your future tax liabilities.

Typically, HMRC rebates for our clients are refunded to Zeal (as your agent), our fee is deducted, and then any remaining cash benefit is then repaid to the client. In your case, the HMRC refund was paid directly to you. This therefore means an invoice for our fee has been sent to you. Please note, our fee us also tax deductible at your tax rate (20%/40%) and the 20% VAT can also be reclaimed.

Our team has already been in touch, and we have arranged for a Director to review your case. They will be reaching out to you shortly to discuss this matter further and work towards a resolution.

If you have any additional questions in the meantime, please don’t hesitate to contact us directly.

Kind regards,
Zeal Tax

Rated 5 out of 5 stars

Capital allowance claim

Really happy with Zeal and particularly our case manager, Thomas Pullen. What a credit he is to the company! With lots of changes happening around the FHL regime ending, it was several months between first contacting Zeal to submitting a claim. Tom would check in once in a while, was really helpful with questions and super responsive, but never pushy. We were kept up to date with the proposed changes in regulation throughout until we eventually submitted our claim which has now completed. We’ve made a significant tax saving as a result! Zeals high review score is fully deserved, I would certainly recommend them!

20 January 2025
Unprompted review
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Reply from Zeal

Thank you for taking the time to leave such a fantastic review Gregory. We are thrilled we could help you navigate the upcoming FHL changes and claim your tax relief entitlement. Anything you need in the future, please let us know! :)

Rated 5 out of 5 stars

The process was clear and efficient…

The process was clear and efficient right from the start via the PASC seminar to completion with HMRC. Thomas Pullen answered calls and E-mails immediately with clear responses. Would highly recommend this company.

21 January 2025
Unprompted review
Zeal logo

Reply from Zeal

Thank you for giving Zeal a 5* review Alex! If you need any further assistance in the future, please feel free to reach out.

Rated 5 out of 5 stars

FHL capital allowances

Learnt about capital allowances for holiday lets via PASC uk, huge tax savings to be made over many future years!
Tom Pullen from Zeal so professional and helpful, organised and always responds quickly to emails. The whole process, from site visit to applying to HMRC was efficient and worked first time. Would thoroughly recommend.

9 December 2024
Unprompted review
Zeal logo

Reply from Zeal

Great to hear your claim was such a success, thank you for sharing your experience with Zeal :)

Rated 5 out of 5 stars

Solid help, easy process

Found it easy to set up an appointment and attend. Matt is obviously very knowledgeable and made some great recommendations for our first tax return. Am now feeling much more comfortable with what I need to do both in the short and long term. Thanks.

17 January 2025
Unprompted review
Zeal logo

Reply from Zeal

Glad we could help! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Responsive expert advice

Responsive expert advice. Matt Jeffery has been more than helpful answering questions quickly and efficiently in an expert capacity.

15 January 2025
Unprompted review
Zeal logo

Reply from Zeal

Thank you for leaving a 5* review!

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