Zeal Reviews 

445
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making interactions pleasant and clear. People frequently highlight the first-class service as exemplary, efficient, and professional, often leading to significant tax savings. Reviewers appreciate the clear explanations and prompt responses, making the overall process easy and stress-free. Many customers found the company to be an easy and reliable partner, consistently delivering on their promises. Reviewers often express gratitude for the valuable advice and guidance provided, which has resulted in significant positive outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many describing it as professional, clear, and exemplary from... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing gratitude for the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Process was very quick and easy. Comms were via email and telephone, in an easy to understand language, no financial jargon and the process was explained fully. No hesitation in using these guys aga... See more

Rated 5 out of 5 stars

Nothing was too much trouble, everyone was incredibly helpful and every question we had was answered promptly. We wouldn't hesitate recommending Zeal. Thank you very much for such a first class servic... See more

Rated 5 out of 5 stars

Painless and ultimately profitable process from our side, even with our own delays in being able to obtain some necessary information. We'd certainly use Zeal again if needed. Thanks.

Company replied

Rated 5 out of 5 stars

Was referred by accountant and glad I was. So refreshing to deal with an efficient and friendly company. From start to finish (which wasn't long at all) a pleasure to deal with. Lee who did the sur... See more

Company replied


Company details

  1. #1 of 2 best companies in Tax Department
  2. #40 of 105 best companies in Alternative Financial Services
  3. #17 of 37 best companies in Tax advisor

Written by the company

Wave goodbye to conventional tax advisors. Say hello to Zeal. Zeal are Chartered Tax Advisors who help business owners claim a specialist tax relief on the embedded fixtures found in and under their commercial properties. Items like electrical and heating systems, pipework, flooring, kitchens, bathrooms and more. On average we help owners save around £35,000 in tax - many even receive a cash tax rebate for tax they didn't know they had overpaid. Zeal work on a paid-by-results basis so there are no fixed or upfront fees. As members of the Chartered Institute of Taxation, our team have many years of experience in capital allowances and our process is fully compliant with HMRC guidelines. We have claimed back millions of pounds in tax for business property owners and are proud of our 100% success rate on HMRC submitted claims. We offer an excellent aftercare service and are here as long as you need us to give you support in applying your savings to future tax payments. For more visit www.gozeal.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

445 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(445)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional

Matthew guided us through the practice methodically. It all worked out as he said it would, such a professional with a lovely manner. Thank you Matthew, your work for us is much appreciated. Colin and Wendy

14 January 2025
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Reply from Zeal

Thank you for the 5* review Colin & Wendy. Anything you need in the future, just reach out :)

Rated 5 out of 5 stars

Efficient and quick from start to…

Efficient and quick from start to finish !
Thomas Pullen was really happy to explain the process and instruct the rest of the team, who completed everything for me in just a few weeks. Wouldn't hesitate to recommend Zeal.

18 December 2024
Unprompted review
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Reply from Zeal

Thank you for the vote of confidence Sally and for leaving a lovely review :)

Rated 5 out of 5 stars

Excellent result and fabulous customer care

This is the first review I have written, but I have been so impressed by Zeal that I feel compelled to write one. I used Zeal for a capital allowance for my holiday let business. The process was incredibly easy and Thomas Pullen was extremely helpful. I got a fabulous result, saving me thousands of pounds.
I have contacted various people in the company with questions regarding my STL and EVERYONE has been exceptionally kind and helpful. Special thanks to Thomas and Keshia and to Matt (one of the directors) who offered me very useful advice.

17 December 2024
Unprompted review
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Reply from Zeal

Over the moon to hear your kind words, thank you very much for leaving a 5* review :)

Rated 5 out of 5 stars

Helped me even though I wasn't going to be able to be a client.

I had a tax query regarding FHL and capital allowances. I had googled and tried contacting HMRC to no avail, so I rang Zeal. I spoke to Thomas, who was so helpful. He listened to my dilemma and we realised early on that Zeal wouldn't be able to do the work for me (my property value is under 90k). Thomas was very upfront about it which I really appreciated and he went to great lengths to help me and give me general advice to point me in the right direction. I now know how to proceed.

6 November 2024
Unprompted review
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Reply from Zeal

Hi Natalie, thank you for taking the time to leave a review following your call with Thomas. We have actually been trying to reach back out to you as we referred your case to our Tax Director and he believes there may be something we can do to help you save tax after all! Could you please give us a call on 01633 287898 or email us at hello@gozeal.co.uk and we'll pass you through to Thomas to discuss this further. Thanks, Zeal.

Rated 5 out of 5 stars

I was very sceptical at first.…

I was very sceptical at first having seen some negative comments on the cattery and kennel forum but having spoken to a young man called Nick Warner who explained everything from start to finish and the positives going forward I decided to give it a go. To be fair, left to my own devices I probably wouldn't have gone ahead it was purely down to Nicks tenacious and persuasive attitude to the claim that convinced me. After all I had nothing to loose as if there was nothing to claim back Zeal wouldn't benefit either. I am so glad I took the leap of faith. Not only did I get a good reduction on my second to last tax assessment but having now closed my cattery and finalised my accounts, Nick and the team from Zeal has worked their magic and I have just recieved an amount in excess of £16,500 ( that's the net figure with their commission already taken!!) I could not believe it! and to think I very nearly didn't go ahead. I can't thank Nick enough and any one who is sitting on the fence, go for it. Speak to Nick and the specialists at Zeal and let them work their magic for you.
Thank you Nick.

1 November 2024
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Reply from Zeal

We are so pleased we could help you secure such an incredible result. Thank you for sharing Sarah!

Rated 5 out of 5 stars

Thomas at Zeal is a star!!

I came across Zeal Tax advisors almost by chance. My second lucky break was having Thomas Pullen as my case manager. From our first telephone conversation Thomas was super helpful and explained the complexities of capital allowances in simple terms. Thomas was always available at every stage and made the process smooth, resulting in some great news just today from HMRC. Thank you Thomas.

24 October 2024
Unprompted review
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Reply from Zeal

Thanks for leaving such a great review Michael, so pleased we were able to help you save tax!

Rated 5 out of 5 stars

Excellent service, easy with not hitches

At first I was a bit sceptical about going ahead with my enquiry with Gozeal . How wrong was I. Jay Hogan made the whole experience so easy, he explained the process from beginning to end and walked us through it. They do exactly what it says on the "tin".
Would recommend them.

21 October 2024
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Reply from Zeal

Thanks Don for the 5* review!

Rated 5 out of 5 stars

Don't miss the boat...

I have to admit that if I hadn't already heard from my brother about the right to claim back embedded capital allowances on my holidays lets, I would have been totally sceptical. Talked to Matthew Heavyside at GoZeal, who made the process so simple and has saved us thousands of pounds on future tax bills. Hugely helpful in the current climate (and holiday lets will no longer be eligible for this after next April so I'm very relieved that we have this all sorted now).

3 October 2024
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Reply from Zeal

So glad we could help Ann, thanks for completing your tax relief claim with us!

Rated 5 out of 5 stars

Fast

Fast, efficient and professional service. Would highly recommend Zeal to any business.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

1st Class Service

Jay has been great throughout this process, guiding my client through the opportunity of claiming back the Capital Allowances on a recent property purchase, working closely with their accountants to secure a fantastic outcome for the client. Highly recommended.

27 August 2024
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Reply from Zeal

Thank you for the 5* review Gavin, always happy to help!

Rated 1 out of 5 stars

Further on from my complaint this…

Further on from my complaint this company is now threatening court and only given me 7 days to respond even though we’ve been away for 10 days

Be very careful before using this company i strongly agree with the other warning reviews and which I had taken their advice and never got involved with them.
Even now after I complained they are still more interested in receiving their money than being supportive.
Avoid like the plague

21 August 2024
Unprompted review
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Reply from Zeal

Hi Julie,

We are genuinely sorry to hear that you feel this way, as it is never our intention to cause distress or frustration to any of our clients. One of the Directors has reached out to you several times both before and after your initial review was left.

We understand that you have been away, and sincerely apologise if this caused any inconvenience. We would like to assure you that we are more than willing to discuss this matter further and explore any possible resolutions.

Our primary goal is to ensure all our clients are satisfied with the services we provide, and we regret that your experience has been anything less than positive. We would appreciate the opportunity to resolve your concerns directly. Please feel free to contact us at your earliest convenience so that we can work towards a solution. Our team will try reaching out to you again too.

Thank you once again for your feedback. We value all input as it helps us improve our services and client relationships.

Rated 2 out of 5 stars

You could end up gaining, but you may end up losing a lot more. Be very careful.

If your business makes over the threshold (£85,000), then you will benefit from this, even though Zeal take more than a third of what you are projected to be paid. If your business does not earn over the threshold, then do not use their "services" at all, because you won't see any benefit for years, perhaps not at all. So to recap, if you are classed as a large business, go for it. Small business of 4 employees or less? Don't bother, because you won't see any benefit for a long time, if at all, and you could end up in debt as a result.

17 August 2023
Unprompted review
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Reply from Zeal

Dear ‘Denholm’,

We recently reached out to you asking for further information as to why you feel your capital allowances claim was not beneficial. We unfortunately did not receive a response and have therefore been unable to contact you.

Firstly, I wanted to clarify that the VAT threshold of £85,000 (mentioned above) has no relevance on a capital allowances claim. There is no minimum threshold of any kind to make this tax relief claim. We help countless small businesses every year better their tax position by claiming missed tax relief.

Many of our clients fall below your aforementioned ‘threshold’, and achieve an extremely beneficial result with Zeal – obtaining thousands of pounds in valuable tax savings. In most cases we also secure a cash repayment for clients. This typically covers our fee and provides the client with a cash sum, as well as future tax savings. If you were not up to date with tax payments, savings generated would have instead been offset against outstanding payments, significantly reducing your HMRC debt.

Zeal are transparent about our fees and don’t proceed with a claim unless the tax benefit for our client outweighs the cost of our service. Our fees are based on a small % of the allowances we identify (not the projected tax savings amount), and are clearly outlined in bespoke proposals sent to each and every client.

If you would like to discuss your claim in more detail or have any questions regarding the outcome of your claim, please don't hesitate reach out to us on hello@gozeal.co.uk.

Rated 5 out of 5 stars

Capital Tax Relief

Our Zeal lead person made sure we completely understood the process and the due diligence required. Any questions we posed were answered confidently and competently. Excellent service!!

2 August 2024
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Reply from Zeal

Thank you for the 5* review Jeremy!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great communication throughout, professional and courteous at all times.

30 July 2024
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Reply from Zeal

Thank you for the review Rebecca :)

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