I wouldn't use this company again or recommend them as they didn't do the job I paid them to do. When I rang and spoke to somebody they said that they didn't do that type of work so why did they take... See more
Company replied
Grabhirenetwork
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See what reviewers are saying
We had grab hire for 3 collections of waste soil. Admin staff and truck operators were very friendly and helpful. Efficient service and we were able to rebook 2nd and 3rd collection with ease. Com... See more
Company replied
Needed grab lorry for general waste. Claimed they could supply and took payment. Requested photos of the area with the waste, after supplying they couldn't get any of their network of suppliers... See more
Company replied
Driver arrived at 8am and called me immediately as we were 10 mins away. He comirmed the load and started before we arrived. Really good service and cleared all the spoil we needed. Very good service... See more
Company replied
Would use again or recommend
I wouldn't use this company again or recommend them as they didn't do the job I paid them to do. When I rang and spoke to somebody they said that they didn't do that type of work so why did they take my money in the first place!
17 May 2022
Reply from Grabhirenetwork
Good afternoon Linda,
Thank you so much for taking the time to leave a review for us, we’re disappointed to hear that you feel you’ve been let down.
After reviewing your order, I can see that your delivery went ahead with no issues back in May and that no orders have been made recently with us.
If you do have anything you'd like to feed back to us, feel free to reach out to our customer support team, or if you wouldn't mind relooking at the review?
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Great service
We had grab hire for 3 collections of waste soil. Admin staff and truck operators were very friendly and helpful. Efficient service and we were able to rebook 2nd and 3rd collection with ease.
Competitively priced.
Great service all round . We would use the company again.
10 November 2022
Reply from Grabhirenetwork
Good morning,
We’re thankful you took some time out of the day to pass over your feedback, we love hearing that the three grab hires went well and that you were able to book them easily. We can't wait to have you return as a customer.
If you have any questions or are in need of any other services, you’re more than welcome to contact us.
Thanks,
SSN Customer Service Team
Muck Away
quick and efficant service, slighlty later then we had booked in but kept us updated.
15 September 2022
Reply from Grabhirenetwork
Good Morning Danny,
We really appreciate you taking the time to leave a review for us, it means a lot to us to see that you experienced quick and efficient service.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
They tried to double charge me they was…
They tried to double charge me they was fully in the wrong and never said sorry after
14 August 2022
Reply from Grabhirenetwork
Good afternoon Steven,
We’re grateful you’ve taken the time to leave us your feedback, it’s apparent that you feel your experience was not a positive one and we want to hear about it.
We’re very sorry to hear that there was miscommunication with your payment, this is not the level of service that we would expect from ourselves and we will make sure that we improve on these areas straight away.
If you're willing to give us another opportunity, you can reach out to us here at customer support, we can put you in touch with our key accounts team who can look after you to turn your experience around.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Very good experience
15 July 2022
Reply from Grabhirenetwork
Good Morning Ant,
We’re really happy you wanted to feed back your experience with us, I'm happy to hear that you had a good experience with us.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
The amount you charged was shocking
The amount you charged was shocking! You as a broker/company are not very good ! The company that actually done the work though was fantastic
13 July 2022
Reply from Grabhirenetwork
Good afternoon Stewart,
We’re glad you wanted to feed back your experience with us, we can see that it is apparent you feel let down and we’re grateful for you giving us any opportunity to put things right.
We would like to apologise for your experience around our pricing, seeing your comments has prompted us to check over your delivery as we want to make sure that action is being taken to fix any areas of concern.
If you're willing to give us another opportunity, you can reach out to us here at customer support, we can put you in touch with our key accounts team who can look after you to turn your experience around.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Good Service !!!
12 July 2022
Reply from Grabhirenetwork
Good Morning Gintas,
We’re grateful you’ve taken the time to leave us your feedback, I'm very happy to hear that the service provided was notable.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
I was looking for a grab hire to clear…
I was looking for a grab hire to clear some soil waste on goggle. Grabhire network came up in my search. To be honest I never realised who I was dealing with until later, my mistake.
I thought I was dealing directly with the waste carrier haulier however it’s turns out that grab hire network took my order and sub it to a local
waste haulier in my area. The pick up was arranged without fault for the following day.
It turned out the haulier that turned up I was familiar with, I had used them in the past.
The first problem was that I had to pay an additional £60 pounds for the waste to be taken away on top of what I had already paid because the soil as dug direct from a soil bank had roots in it, the description I gave was mixed soil & vegetation, perhaps this is where the confusion was! I suggest your are acutely clear about what type of waste you want cleared.
The Haulier thought they were clearing just soil.
In the quotation to clear the waste I was charged
a fee of £45 pounds , this figure was included in my verbal quotation however I was still unaware of the service I was paying for, probably my fault, so be aware of what your buying.
I could have called the haulier that turned up to cleared my waste directly myself and saved the above fee.
I arranged for another collection of waste directly myself this time costing me a lot less.
Learn something every day😆
1 July 2022
Reply from Grabhirenetwork
Good afternoon Chris,
Thank you so much for taking the time to leave us a review of your experience with us. We’re always looking to improve our services, so your feedback is much appreciated.
Please accept our apologies for the issues you had with your waste collection, please know that we have made many positive changes since you last ordered and are strongly working on our previous reputation.
If you reach out to us here at customer support, we can put you in touch with our key accounts team who can look after you to turn your experience around.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Avoid at all costs
Arranged pickup & was told the driver would call first. No call & driver just turned up. Looked at the site & said he did not want to go in as the ground was rough despite the fact that the tree surgeons had managed to get their truck in. Was then told i would be charged for a lost journey, which i was not happy about. He then made half hearted attempt to get in but gave up. I then called the main office to complain & sort out the refund & left it at that. Checked my card statement & no surprise there was no refund ! Called office again & was told that the guy who took the original booking would call me back, a week later & still nothing. Would not advise anyone to use this firm.
29 June 2022
Reply from Grabhirenetwork
Good afternoon Martin,
Thank you so much for taking the time to leave a review for us, we’re disappointed to hear that you feel you’ve been let down. We’re indebted you’ve given us a chance to fix this.
We sincerely apologise that you had issues with your delivery and that you have not received your refund, we have made sure to review your case and have also looked over the questions that you have raised here, to see if we can provide you with more information.
If you could please reach out to us at customersupport@servicesupplynetwork.co.uk, one of our team will respond back to you to confirm this is being investigated.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Five star service
Really happy to find such a well run company, commication was top notch and the driver was very helpfull. Highly recommended.
23 June 2022
Reply from Grabhirenetwork
Good Morning Gary,
We're delighted to recieve your review, thank you for taking the time to send this in. I'm very happy to hear that the communication we provided was of a good quality and that you would recommend us.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Complete rip off
Complete rip off! Ordered for Thursday, Couldn’t get a batemans grab until Friday, grab network said they could get a grab to us Thursday, £140 more than batemans quoted, it turned up and it was a batemans grab. Complete joke
17 June 2022
Reply from Grabhirenetwork
Good afternoon Marco,
Thank you for such honest feedback, we appreciate that you have taken the time out of your day to pass your comments on to us so we can fix these issues.
We’re so sorry to hear that you feel like you've been overcharged, please know that we have made many positive changes since you last ordered and are strongly working on our previous reputation.
In addition, we work closely with our partners which is why you could not get the availability and we could, we are a little more expensive this is so we could deliver for you, and we're aware that your order went ahead with no issues. We will look at being a little more competitive in your area though moving forward.
If you reach out to us here at customer support, we can put you in touch with our key accounts team who can look after you to turn your experience around.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
The lorry wasn't full of my rubbish and…
The lorry wasn't full of my rubbish and the driver come very early morning 7:30 and the customer service is nor responding to my request of providing the total weight of the lorry at the dumping site
15 June 2022
Reply from Grabhirenetwork
Good afternoon Petru-Dan,
We really appreciate you taking the time to leave a review for us, no matter what the feedback is we’re always looking to improve our service.
Please accept our apologies for the issues you had regarding your delivery, we have made sure to review your case and have also looked over the questions that you have raised here, to see if we can provide you with more information.
We know that we have already had an opportunity to discuss any concerns directly with you, we have put all information regarding the outcome for you in our last email, if you haven’t received it please let us know.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
Grab driver was a top bloke
Grab driver was a top bloke. My grumpy neighbour would not let the truck on his drive way and driver agreed to come back later with no additional charge
14 June 2022
Reply from Grabhirenetwork
Good Morning Martin,
We’re thankful you took some time out of the day to pass over your feedback, I'm very happy to hear that we were able to work around this inconvenience and still have it collected.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Excellent service
Excellent service. The driver was courteous, professional and extremely helpful. Definitely recommended 👌
11 June 2022
Reply from Grabhirenetwork
Good Morning Paul,
Thank you so much for taking the time to leave a review for us, we’re happy to hear that you received excellent service from us and that you would recommend us.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Great job definitely use again
10 June 2022
Reply from Grabhirenetwork
Good Morning,
Thank you for such great feedback, we’re glad to hear that you had a positive experience with us. We look forward to welcoming you back as a returning customer.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
We ordered a 16 tonne grab lorry
We ordered a 16 tonne grab lorry, they sent us 2 10 tonne lorry’s, the bill was completely different to what we were quoted and took the money without authorisation. Would not use this company.
10 June 2022
Reply from Grabhirenetwork
Good afternoon Richard,
We really appreciate you taking the time to leave a review for us, no matter what the feedback is we’re always looking to improve our service.
We sincerely apologise that you had issues with your order and that you believe you have been overcharged, seeing your comments has prompted us to check over your delivery as we want to make sure that action is being taken to fix any areas of concern.
Should you need us to clarify anything regarding any additional charges, feel free to reach out to us as we will be happy to break everything down for you.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
Reply from Grabhirenetwork
Good Morning Stephen,
Thank you so much for taking the time to leave us a review of your experience with us. We’re always looking to improve our services, so your feedback is much appreciated.
I'm sorry to hear that you did not receive any communication around the time of your delivery going ahead, this is certainly not the standard we'll make sure that we review your order to see what went wrong.
If you’re in need of any services in the near future, please reach out to the customer support team, we will be able to make your next experience a more positive and memorable one.
If you need anything else in the meantime, don’t be afraid to get in touch we’ll be happy to assist you.
Thanks,
SSN Customer Service Team
It was organised quickly
It was organised quickly. Driver was friendly, thorough and efficient.
7 June 2022
Reply from Grabhirenetwork
Good Morning Shane,
We really appreciate you taking the time to leave a review for us, it means a lot to us to see that the driver was friendly. I will make sure to pass this feedback on to the driver.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Reply from Grabhirenetwork
Good Morning Connie,
We’re really happy you wanted to feed back your experience with us, I'm happy to hear that the service provided was prompt and efficient.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
Fantastic
Fantastic service turn3d up on time no hassle no mess would definitely recommend 👍
1 June 2022
Reply from Grabhirenetwork
Good Morning Ian,
We’re grateful you’ve taken the time to leave us your feedback, I'm very happy that we were able to provide a great service for you and that you would recommend us to others.
If there is anything else we can assist you with, feel free to reach out and we will be more than happy to help.
Thanks,
SSN Customer Service Team
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