Grace Removals Group - Adelaide Reviews 94

TrustScore 4 out of 5

4.2

25 Hewittson Road, 5113 Edinburgh North, SA, AU


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Rated 5 out of 5 stars

From the very start Grace removers were fantastic. We need to move our mother with out her being present and then had the settlement moved a few days, these guys helped us out in our most stressful t... See more

Company replied

Rated 5 out of 5 stars

For Interstate removal plus car transport reasonable quote. Packing crew were on time, worked steadily and efficiently. Friendly. Nothing too much trouble. Removalists also arrived on time. Again we... See more

Company replied

Rated 5 out of 5 stars

Grace helped me moved international and within Adelaide as well (simultaneously). The best set of folks you can rely on to do this for you. A very talented and great subject matter experts. A big shou... See more

Company replied

Rated 5 out of 5 stars

I was returning from Adelaide, Australia to Edinburgh, Scotland after almost 18 years after my husband died. Traumatic time for me but Grace Removals, Adelaide took the strain away. They were fast, pr... See more

Company replied


Company details

  1. Removals company
  2. Logistics service
  3. Shipping service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 25 Hewittson Road, 5113, Edinburgh North, SA, Australia

  • 1300725991

4.2

Great

TrustScore 4 out of 5

94 reviews

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1-star

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Rated 5 out of 5 stars

Timely competitive quote provided after…

Timely competitive quote provided after onsite visit. On time arrival of removalists on day of moving. Efficient and effective loading and delivery.

9 July 2025
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Paul and Kristen,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 1 out of 5 stars

Would not recommend

Would not recommend, we used Grace to move our furniture from New Zealand to Australia. After promising 6-8 weeks then for our future to sit in Auckland unless we wanted to pay even more to have it shipped earlier, it took 4 months in the end. Poor communication throughout. They then lost a valuable item that was part of our table which I had to chase up over 3 weeks to get a response. Which then resulted in them finding a loop hole in the insurance we took out with grace for them not to cover it.
Won’t be using again when we move back nor will be recommending Grace to anyone.

6 May 2025
Unprompted review
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Crispin,

We’re sorry to hear your recent move didn’t go as planned. Our team would like to follow up. Could you please forward your preferred contact details and reference number to customerservice@grace.com.au?

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Stress free interstate move!

Easy communication, friendly and efficient service, clear information on the process.
Questions were dealt with efficiently, and the entire process was as discussed, with zero changes, which was reassuring.

8 April 2025
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Dee,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Personable and helpful

Personable and helpful. A few little hiccups in Adelaide with Tupperware but Wellington side fantastic. All done in pouring rain with great humour and willingness to go extra mile.

29 March 2025
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Christina,

Thank you for taking the time to review our service. We appreciate your feedback.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Perfect company

Perfect company from onsite quote to removing and unloading. Would use again if the need arises.

21 March 2025
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Brandon,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removals Great Removers

Grace Removals were professional even when I changed my mind on some items I wanted added/removed to the removal.
The removal guys in South Australia and New South Wales were professional and courteous.
I would definitely recommend.

12 December 2024
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Joan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I was impressed with the organisation…

I was impressed with the organisation at short notice. The guys who came to move the stuff were friendly, helpful and got the job done with minimum fuss. They were careful when bringing the items into the new house and were simply very professional.
Certainly I would use Grace again if I ever decide to move again!!
I have used them in the past for overseas move and was very impressed then - which is why I contacted them again for a much smaller move

11 January 2025
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Reply from Grace Removals Group - Adelaide

Dear Mari,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

My pickup from Hobart went well and the…

My pickup from Hobart went well and the delivery in SA went extremely well. Grace office both cities office staff are very organised & professional. The men at both ends were helpful and boxes & furniture were delivered well.

I’ve used Grace before & will highly recommend them to everyone.

Thankyou to all the Grace Team. LynnFrancis

29 November 2024
Unprompted review
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Reply from Grace Removals Group - Adelaide

Dear Lynn,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

The Grace Crew including Admin and…

The Grace Crew including Admin and movers went above and beyond with organising a gun crew.
Great work guys really appreciate it!

6 December 2024
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Leonard,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Good moving experience

The communication with us through out the move was excellent, all queries were answered promptly. Everything was well packed and all our property arrived undamaged.

29 October 2024
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Joan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 1 out of 5 stars

Will not be using them again unless I…

Will not be using them again unless I absolutely have to.

9 October 2024
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Hi Cindy,

Thank you for rating us. It seems that your recent move with Grace is below expectation. We take our customer service very seriously, so we’d like to apologize that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Smooth move

Very professional and responsive quote and engagement process. Good price. Removalists were friendly, careful and efficient. All up a smooth and worry free move.

3 September 2024
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Reply from Grace Removals Group - Adelaide

Dear Paul,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I stick with Grace

This has been my 9th or 10 move with Grace over more than 30 years, including a Trans-Tasman return. There is a reason I stick with this company.

24 July 2024
Unprompted review
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Tim,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

From the initial quote to the actual…

From the initial quote to the actual removal, Grace's communication was first class, rapid responses with accurate information. The actual removalists were courteous and efficient and provided flexibility when splitting our move between local storage and international removal. Overall, as painless as it could be

11 July 2024
Unprompted review
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Valued Customer,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent

Excellent! I totally recommend.

15 July 2024
Unprompted review
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Sechu,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Professional individualised service

Professional individualised service. Damien and Adam who did uplift and delivery were amazing

23 June 2024
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Heather,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

We cannot recommend Grace highly enough.

We cannot recommend Grace highly enough. They were prompt, professional and reliable from the very first phone call, and the crew who assisted with the move were outstanding. Thank you for a smooth, hassle-free experience.

18 May 2024
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Joslyn,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Straight forward

Straight forward, easy, friendly, capable.

13 May 2024
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Kathryn and David,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Made international shipping easy and affordable

Grace Removals made it easy and affordable to ship a couch, two chairs and some boxes back to the USA. This was less than a full container. They packed everything for me quite well. I was able to track the shipment through the Panama canal. It took approximately four months to go from Adelaide to Indiana, USA, door to door. They brought everything inside my house when they delivered it.
Excellent service throughout the process. Affordable.

11 August 2023
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Suzzane,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The staff were wonderful and would…

The staff were wonderful and would recommend to everyone…Helen

13 February 2024
Grace Removals Group - Adelaide logo

Reply from Grace Removals Group - Adelaide

Dear Helen,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

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