Grace Removals Group - Darwin Reviews 39

TrustScore 4 out of 5

4.1

11 Campion Road, 822 East Arm, NT, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The crew in Grace DARWIN made the pack up & uplift day very stressfree. They were extremely attentive, considerate & careful with our belongings. A huge thanks to Narelle, Jonah, Peter & Chris (the m... See more

Company replied

Rated 5 out of 5 stars

The whole experience with Grace was exceptional. From the first visit by Maria to the final delivery all involved were professional and helpful. A special shout out to Alicia, who kept us up-to-date... See more

Company replied

Rated 5 out of 5 stars

I've been using Grace Bros/Removals since 1971 for a good reason, they look after my furniture and precious things and they arrive safely. I've lost count of the moves Melbourne to Canberra, then to... See more

Company replied

Rated 5 out of 5 stars

Grace Darwin were recommended by a friend. All the staff we dealt with were very helpful; from the initial contact call, to the consultant who used video calling to go through the house to accurate... See more

Company replied


Company details

  1. Removals company
  2. Logistics service
  3. Shipping service

Written by the company

Grace offers a diverse range of services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 11 Campion Road, 822, East Arm, NT, Australia

  • 1300725991

4.1

Great

TrustScore 4 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Advise GRACE of our dissatisfaction…

I advised GRACE of our dissatisfaction of our removals 13/5/26 which included potential Health & Safety hazards after our fridge nearly tipped off the removal truck, risking both damage to our property and to persons present.

No acknowledgement or response regarding the above was addressed.

To date GRACE carton boxes remain an Eye Sore outside our property.
This despite, verbal, email and Chat request to collect the boxes.

13 May 2026
Unprompted review
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Paul,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you shortly to follow up.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Friendly team and well engaging

Friendly team and well engaging

13 December 2025
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Patrick,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace has moved me with work 6 times…

Grace has moved me with work 6 times now over 14 years always a pleasure working with the team, the communication is always prompt and professional, we have a large amount of goods last move was 3 containers plus pets and cars and nothing was a hassle for the team

18 October 2025
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Dennis,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Rated 5 out of 5 stars

Truely amazing

Truely amazing - they took the cognitive load of moving interstate with such kindness and ease. Nothing was a problem at all. I was so grateful and would pay for that again and again and again - especially the taking down and setting up of some of the bigger items - fantastic.

29 August 2025
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Leigh,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Fantastic professional removal Company

Laura from Darwin office was friendly, caring and helpful, she kept me informed of the whole process, moving from Darwin to QLD, pickup to delivery was a stress free process, all the team at Grace removals are friendly, helpful and professional.

15 July 2025
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Kathleen,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Good experience.

Narelle in Darwin was great to deal with and reassuring.
We chose to pack our belonings. Uplift was completed in 3 hours and goods arrived in Perth within quoted time frames without any damage or loss.

26 March 2025
Unprompted review
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear John,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Watkins - Darwin to Eumundi

The crew in Grace DARWIN made the pack up & uplift day very stressfree. They were extremely attentive, considerate & careful with our belongings. A huge thanks to Narelle, Jonah, Peter & Chris (the master of packing a shipping container 😀).
The delivery crew from Grace Sunshine Coast (Daniel & young fella) were also brilliant - attentive & accomating. We are still unpacking, but so far all our items have arrived without issue. Thanks to all.

26 June 2024
Unprompted review
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Stuart,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

GRACE REMOVALS, A GOOD IDEA

I've been using Grace Bros/Removals since 1971 for a good reason, they look after my furniture and precious things and they arrive safely. I've lost count of the moves Melbourne to Canberra, then to Sydney, to Darwin, to Adelaide, to Toowoomba, to Townsville, Adelaide, Mackay, Darwin, Cairns, Darwin. That's a few. You maybe pay a little more but you do for quality and service don't you?

8 February 2024
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Carole,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The staffs are friendly and flexible

The staffs are friendly and flexible. I am delighted that they provided the things that we need for our boxes. We will definitely recommend Grace Removals.

30 December 2023
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Michelle,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Efficient and stress free

Both pickup and delivery was efficient, professional and stress free. Felt very comfortable with the service from our first interaction with Narelle right through to collection. Nothing seemed like an effort. Well done.

18 October 2023
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Dennis and Judy,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Darwin were recommended by a…friend who had used them for an interstate move.

Grace Darwin were recommended by a friend. All the staff we dealt with were very helpful; from the initial contact call, to the consultant who used video calling to go through the house to accurately gauge what items we had for the removal, to the guys who turned up to do the uplift.
Grace provided ample boxes and packing materials for me to pack my own things, and then they packed a small number of quite fragile items. Nothing was too much trouble for the guys doing the uplift.
Would highly recommend Grace Darwin to anyone needing removal services.

13 August 2023
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Peter,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Recently moved from Darwin to Perth

Recently moved from Darwin to Perth, we had excelled service all the way, we got a good price compared to other removalist. Goods arrived on time in a good condition and all staff was very friendly.

18 July 2023
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Marianne,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear John,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

They made a trying time a great…

They made a trying time a great experience.Very polite and very respectful of our furniture. Would highly recommend them to all.
June 2023

13 June 2023
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Stuart and Karen,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Moved from NT to Qld April ‘23.

Moved from NT to Qld April ‘23.
Good price, on time, well prepared & friendly. Only one mishap, large vase was packed under heavy items & broken. Other wise a very smooth experience.

24 May 2023
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Sharon,

Thank you for rating us. We appreciate your feedback.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Thanks Grace

Great communication, prompt email response, efficiency and good price

1 March 2023
Unprompted review
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Ivy,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

5 Stars to Grace Darwin team

Very supportive team, starting from the planning with the moving consultant through to the execution on the day with the movers packing and loading the container. Very professional, with great care shown to our move and personal effects.
Big thanks to the Darwin Grace Removals team.

9 February 2023
Unprompted review
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Lee,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The whole experience with Grace was…

The whole experience with Grace was exceptional. From the first visit by Maria to the final delivery all involved were professional and helpful. A special shout out to Alicia, who kept us up-to-date and answered all a queries - even on the weekend and after hours. Nothing was too much bother for her. The Darwin team who delivered to furniture were also fantastic - very polite and helpful. Thank you for the lovely hamper - very much appreciated and a nice welcome to Darwin!

5 January 2023
Unprompted review
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Mandy,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very professional and friendly removal…

Very professional and friendly removal service - took any stress out as the well-trained and careful removalists treated the furniture as if it was their own! Can highly recommend!

21 November 2022
Unprompted review
Grace Removals Group - Darwin logo

Reply from Grace Removals Group - Darwin

Dear Valued Customer,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look