Grace Removals Group - Rockhampton Reviews 20

TrustScore 4.5 out of 5

4.6

80 McLaughlin Street, 4701 Rockhampton, Qld, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I have almost always used Grace Removals for my many moves. The times I haven't used Grace, I've regretted it! Grace are thoroughly professional and careful. Nothing is too much trouble.

Company replied

Rated 5 out of 5 stars

Good communications, clear instructions, flexible, professional, respectful & helpful. End to end - remote Australia to midlands in UK - shared container all great. Easy to track shipment. Happy cu... See more

Company replied

Rated 4 out of 5 stars

Very good service, flexible , great communication and very helpful staff.

Company replied

Rated 5 out of 5 stars

The crews at both ends of the job were fantastic. Despite hot and humid conditions, the men worked quickly, carefully and skillfully. I found them to be courteous and polite at all times. I was confi... See more

Company replied


Company details

  1. Removals company
  2. Logistics service
  3. Shipping service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 80 McLaughlin Street, 4701, Rockhampton, Qld, Australia

  • 1300725991

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience oz to uk

Good communications, clear instructions, flexible, professional, respectful & helpful. End to end - remote Australia to midlands in UK - shared container all great. Easy to track shipment. Happy customer thank u

17 March 2026
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Barbara,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,

Grace Customer Service

Rated 5 out of 5 stars

smooth transaction and prompt to assist

We engaged Grace to remove items from a storage facility. All ran smoothly and they were prompt to assist.

8 July 2024
Unprompted review
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Kerry,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent removal result

The crews at both ends of the job were fantastic. Despite hot and humid conditions, the men worked quickly, carefully and skillfully. I found them to be courteous and polite at all times. I was confidant the loading of my possessions was done with care. Mike and his team were excellent.
Upon arriving at my new home, Aaron, Anthony and Nathan displayed their professionalism and attention to detail with a swift and careful unload, and placement of furnishings into the house. Again, despite the hot and humid conditions, the men worked hard, and in good humour.

20 March 2024
Unprompted review
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Glenn,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I just wanted to provide some feedback…

I just wanted to provide some feedback from today’s move. These guys were absolutely fantastic best Removalists we have had in our life. Nothing was a problem, they took their time, they were professional and courteous in everything they did. If you can please provide this feedback back to them we would really appreciate it.

5 February 2024
Unprompted review
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Courtney,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great happy staff and willing to…

Great happy staff and willing to whatever was asked of them

1 November 2022
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Jenny,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

good international move

My recent shipment of my entire household to the Middle East was easy door-to-door, communication was good, didn't take too long, had no surprise fees at the end and all arrived in good order and time. Win-Win. Thanks!

17 September 2022
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Carsten,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace Removals, polite and hard working

Grace Removals Rockhampton arrived on time, were polite and hard working. All questions or concerns were answered making me feel more comfortable in them packing and delivering my shipment. Even though they quoted higher than some other Removal companies, I would use their service again and highly recommend. By them taking great care with my personal belongings, they in turn looked after me.

29 April 2022
Unprompted review
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Elizabeth,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

I have almost always used Grace…

I have almost always used Grace Removals for my many moves. The times I haven't used Grace, I've regretted it! Grace are thoroughly professional and careful. Nothing is too much trouble.

3 March 2022
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Vicki,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

We were very happy with with our…

We were very happy with with our experience with grace brothers removalists, very prompt efficient and courteous from start to finish, would be very happy to recommend this company.

31 January 2022
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Robyn,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great Service

Prue at Grace Removals Group Rockhampton provided a professional & friendly service from first point of contact through to the delivery of my items & vehicle. I highly recommend the services of Grace Removal Group.

23 December 2021
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Mel,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I was very happy with the service Grace…

I was very happy with the service Grace Bros provided

14 September 2021
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Margaret,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Had to leave Taranganbah in a rush to…The Graceful move!

Had to leave Taranganbah in a rush to get to Adelaide without self isolating very lucky timing right there.
Tyson’s crew packed all my stuff into a container and had it all in SA with a couple weeks. Great job boys. Finding a place in Adelaide was difficult to say the least and it was there that Grace removals excelled, by allow me time to find a home.
Thanks Tyson and Rocky Grace very accommodating and professional.
The Adelaide crew were great too.
All my furniture delivered in good condition and promptly
I would definitely recommend and use the Grace Removalist company again in a heartbeat.
Thanks Grace! 👍🏾💪👌😃

20 August 2021
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear John,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

We used Grace to move from Brisbane to…

We used Grace to move from Brisbane to Emu Park. Throughout, their communication was excellent. We knew when they would show up and what would happen. Our goods were stored in Rockhampton for 2 months and then delivered, as arranged, to Emu Park.

Our goods arrived virtually unscathed. Deliverymen were quick and efficient.

Great job Grace.

10 August 2021
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Francois,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Execellent service would use them in…

Execellent service would use them in the future

22 April 2021
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Shirlie,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Prompt and professional service

Prompt and professional service, a great team to work with. Grace made moving so much easier for us.

25 January 2021
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear E Ballot,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent Service

Excellent Service. good price. Movers were very professional and everything was handled with care.

19 January 2021
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Kyle,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very good.

Very good.
Prompt with getting back with quote.
Very helpful with delivery day and date.
I would move with them again.

14 July 2020
Unprompted review
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Leanne,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Very good service

Very good service, flexible , great communication and very helpful staff.

5 July 2020
Unprompted review
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Zafar,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Friendly and thorough.

3 July 2020
Unprompted review
Grace Removals Group - Rockhampton logo

Reply from Grace Removals Group - Rockhampton

Dear Avrill & Peter,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look