Grajmax Mobility  Reviews 191

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and extensive knowledge regarding mobility scooters, making interactions smooth and informative. The service is frequently highlighted as exceptional, with many appreciating the professional, caring, and efficient approach from initial contact to delivery. Reviewers are particularly impressed with the quick and reliable delivery service, often receiving their products within a few days, and the products themselves are consistently described as being in excellent, often like-new, condition. However, some customers also noted a minor hiccup with a long-distance delivery, though it eventually arrived as expected. Additionally, one reviewer wondered why the original key fob shown in photos was not provided with their scooter upon delivery.

What people talk about most

Product

Customers had positive experiences with product, often describing items as nearly new, pristine, or in... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, friendly, and caring... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as helpful,... See more

Quality

People report positive experiences with quality, often receiving nearly new or pristine items. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company to deal with, scooter delivered within 48 hrs. All paperwork filled in and persuaded me that I qualify for VAT relief so saved me several hundreds of pounds. The text books... See more

Rated 5 out of 5 stars

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new af... See more

Rated 5 out of 5 stars

This company are amazing! They have helpful, wonderful staff. Marta helped me with every step, towards delivery of my car. She was more than helpful. Also the gentleman who delivered my car. He explai... See more

Rated 5 out of 5 stars

What can I say, it was lovely dealing with this company they were very helpful and explained everything thoroughly. I am absolutely thrilled with my cabin scooter it’s really smart, delivery was don... See more


Company details

  1. Mobility equipment supplier

Written by the company

UK's greatest and most trusted supplier of used mobility scooters for sales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very nice people to deal with. The scooter I bought was immaculate and the delivery was seamless. Thank you both for helping to get my freedom back again. Brian.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

So happy to have found this mobility…

So happy to have found this mobility company online. I would highly recommend them. Communication from Marta was exceptional and she was so understanding. Her husband delivered an immaculate mobility scooter to my home on a Saturday which exceeded all my expectations. I have been purchasing mobility products for over 25 years and have not ever experienced service at this level. Everything we needed to know was provided and explained on delivery. I wouldn't hesitate to deal with them again. All of my best wishes for the future of this family company. 11/10

1 December 2025
Unprompted review
Rated 5 out of 5 stars

All worked out very well

All worked out very well. The Mobility Scooter (Tramper) was immaculate and service very professional. They were delivering near me, so I was able to meet up and take delivery. This avoided hours of travel, so very grateful for that. Very pleasant company to deal with too. Thanks

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable and honest business…

Very reliable and honest business professionals, with excellent communication skills. Gracjan and Marta were a pleasure to work with. Gracjan collected the scooter at the arranged time, and was polite and friendly. Thank you for a great experience!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was a pleasure dealing with this company. The scooter I bought was in beautiful condition, and the customer service was excellent and very helpful. Thank you!

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Reliable & Trustworthy

Reliable & Trustworthy. Sold a scooter to Grajan & he arrived in good time to collect- good luck in your business. Many thanks

31 October 2025
Unprompted review
Rated 5 out of 5 stars

A great firm to deal with

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new after its 250 mile journey from north to south to get to my home. By buying reconditioned I saved around £ 1,000. It took just 3.5 days from payment to delivery which was fine.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

very reliable supplier

very reliable supplier, Marta dealt with the enquiry and the admin side of things and the communication was second to none !! Gracjan demonstrated the scooter and was very informative and knowledgeable , when he delivered the scooter, he explained how to use it to my elderly Father and also gave some useful advice on insurance and registering with the DVLA
All in all, a smooth and satisfying purchase, we are very happy :)

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfactory experience

My queries and order were very professionally dealt with.
From order to receiving my scooter was only a couple of days , and I was kept informed of every move until it actually arrived.
Very happy with the experience.
Would highly recommend.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Grajmax…

Excellent service from Grajmax Mobility, my drive easy rider is a great looking and functional scooter. They arranged a quick delivery for me as they were going on holiday for a fortnight and after paying I received my scooter within 2 days and just as described
I highly recommend Grajmax after spending a lot of time searching none starters

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient, prompt and polite!

I sold my late husband’s scooter to Grajmax and from the beginning their communication was polite and prompt. When it came to collection, they kept me informed of arrival time, giving me an accurate window. The gentleman who came was very polite and friendly and the transaction was completed efficiently. It was really nice to see how carefully he checked over the scooter before confirming he would buy it. This really gave me confidence that if I ever needed to buy one, they would be a good option as they are careful about the quality and condition of the items they take in. All in all a very pleasant experience, thank you!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

I am thrilled with my purchase and the…

I am thrilled with my purchase and the highly Professional Service I was given by this very lovely, caring & friendly Couple who work so hard to deliver a Quality Service. Marta wasn't sure it was a fit for me the Foldi Explorer so tried to dissuade me which was appreciated but I knew Practice was the Key and since my purchase I have sourced the part I needed to make the Explorer more comfortable for my long legs. The Scooter is immaculate although second hand it hasn't been used so what a bargain they have provided for me. A lovely friendly Couple who have a beautiful Family they are working so hard for. I think you deserve our thanks for providing a Very Professional, Friendly, Caring Service. You have got it right & we Applaud you. Highly Recommended.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Purchase.

Everything exactly as advertised. My Kondor mobility scooter was there waiting for me, secondhand and in perfect condition. Demonstrators kind and helpful. Delivery spot on. No delays. This beautifully equipped. Kondor Abilize scooter is just the ticket.MM

25 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look