Grajmax Mobility  Reviews 191

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and extensive knowledge regarding mobility scooters, making interactions smooth and informative. The service is frequently highlighted as exceptional, with many appreciating the professional, caring, and efficient approach from initial contact to delivery. Reviewers are particularly impressed with the quick and reliable delivery service, often receiving their products within a few days, and the products themselves are consistently described as being in excellent, often like-new, condition. However, some customers also noted a minor hiccup with a long-distance delivery, though it eventually arrived as expected. Additionally, one reviewer wondered why the original key fob shown in photos was not provided with their scooter upon delivery.

What people talk about most

Product

Customers had positive experiences with product, often describing items as nearly new, pristine, or in... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, friendly, and caring... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as helpful,... See more

Quality

People report positive experiences with quality, often receiving nearly new or pristine items. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company to deal with, scooter delivered within 48 hrs. All paperwork filled in and persuaded me that I qualify for VAT relief so saved me several hundreds of pounds. The text books... See more

Rated 5 out of 5 stars

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new af... See more

Rated 5 out of 5 stars

This company are amazing! They have helpful, wonderful staff. Marta helped me with every step, towards delivery of my car. She was more than helpful. Also the gentleman who delivered my car. He explai... See more

Rated 5 out of 5 stars

What can I say, it was lovely dealing with this company they were very helpful and explained everything thoroughly. I am absolutely thrilled with my cabin scooter it’s really smart, delivery was don... See more


Company details

  1. Mobility equipment supplier

Written by the company

UK's greatest and most trusted supplier of used mobility scooters for sales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

My first mobility scooter

My first mobility scooter, unfortunately needs must and I'm not getting any younger!
An excellent service from a delightful company. Great scooter, as good as new at an excellent price and delivered within a few days. Thanks guys.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant people to deal…

Absolutely brilliant people to deal with on all aspects. Bought a mobility scooter from Grajmax for my elderly mother and it was in exceptional condition. We are really happy. They thought of everything and the lovely lady Marta provided all the paperwork needed and gave us some great advice. I would recommend these nice people to anyone.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Just bought a Kymco Agility Scooter…

Just bought a Kymco Agility Scooter from Grajmax, from start to finish the experience was faultless, the scooter was delivered asap and exceeded my expectations. It was as described, as new, couldn’t be happier definitely recommend. Once again a big THANK YOU.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Grajmax Mobility - My Tramper

I purchased a Tramper from Grajmax Mobility. The transaction was smooth and easy. Marta was faultlessly helpful and very knowledgeable in the products. The scooter was secondhand, and was outstandingly presented and looked as new. I had a little issue with right hand throttle, which they dealt with in a very professional and speedy way. The after service was commendable. I would not hesitate to recommend them to anybody I meet on my travels with a disability. To the level where I am on their website yet again to see what other products may help me in the future. Big thank you to a very lovely family run business…. Caring, professional and goes the extra mile. Thank you so much.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a Ranger scooter from this…

Purchased a Ranger scooter from this firm paid the money the scooter arrived within 2 days as specified and within 2 hr window agreed
Excellent condition and all fully explained features and operation Excellent mannered staff would definitely recommend this company and / or have no hesitation using these should the need arise well done Martha and team

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Grajmax - a conscientious dealer

Grajmax were courteous, helpful, and offered a reasonable price. When it came to delivery of the product, they were efficient and attentive to detail. I am very satisfied with the outcome.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company

The guys here are a pleasure to do business with. Ordered ten delivered and demonstrated within 2 days. Great people, great company.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I wrote a review on this company and apparently I was to honest I thought reviews were about having an honest opinion of the company
I’m not changing my words
This company cares money and money only
I purchased a scooter from them and they couldn’t be any nicer to deal with
Until it came to honouring their advert by giving you 14 days to return the scooter
I received the scooter and it didn’t suit me asi couldn’t mount the scooter without assistance and I wasn’t going to have assistance nearby whenever I used my scooter so I asked for a return
And they wouldn’t even consider it
All I wanted was a lower seat scooter I could mount without assistance
I explained this to the woman but she wasn’t having it
So I would recommend you avoid this company at all costs

14 May 2025
Unprompted review
Grajmax Mobility  logo

Reply from Grajmax Mobility

I'm sorry you feel this way.The scooter was delivered in person and no tests were done,although we always insist to try before we leave and that didn't happen.We were happy and ready to help with either accepting return or replacing it.Unfortunately,as your granddaughter drove into your door and damage front of the scooter,we were unable to proceed with return process.Return policy is very clear.Goods have to be returned in original condition.Blackmailing us with negative reviews from yourself and family doesn't change facts.Scooter got damaged at your end.Thank you for understanding.

Rated 5 out of 5 stars

Beamer Tramper MKii Crystal

Excellent range of high quality stock and sensible prices. My cross country scooter was better than new when he delivered it, charged up and ready to go. It is absolutely faultless, highly recommended

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Off road mobility scooter

We purchased an off road mobility scooter from Grajmax and have been extremely impressed with the scooter we bought. We were shown various models of off road scooters and helping us to decided which model suited our requirements best was not a problem at all. The service we received was excellent and I have no problem in recommending the company.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

I bought a used electric buggy with only 3 miles on the clock. It was delivered to my door a day early and I was instructed on how to use it by the delivery driver. It was in perfect condition and it does exactly what I wanted. It will drive over fields and tracks with no problems. Highly recommended.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service received

From Mr simmons I purchased a mobility scooter from this family firm and Marta sorted everything for me over the phone, no pushy sale just an easy straightforward sale, Delivered the next day by her husband who let me test it out for the day to make sure it was ok for me.will definitely buy again.

5 May 2025
Unprompted review

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