Grantham's Reviews 

698
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company, praising the excellent service and helpful, friendly staff. The online ordering process is straightforward with good communication. People appreciate fast, prompt delivery, receiving items sooner than expected and well-packaged. The overall experience, including efficiency and ease, is consistently highlighted as outstanding. However, some customers noted product quality issues, including incorrect, incomplete, or problematic items. Others experienced slow updates and poor delivery communication, occasionally leading to missed deliveries. Some reviewers were dissatisfied with after-sales service, citing delays in problem resolution or parts not arriving.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with the... See more

Service

Customers had positive experiences with service, often describing it as excellent, fast, and 5-star, with... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and prompt delivery, often... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and straightforwardness of the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 5 out of 5 stars

Yesterday the Retford branch fitted a replacement awning light under warranty to our caravan. We had also discovered only that morning that a panel on the shower door had disengaged itself from the s... See more

Rated 5 out of 5 stars

I think Grantham's are terrific. Good products, decent prices and fast delivery. One product I ordered was out of stock, but I was given an expected delivery shipping date. In fact, the item arrived... See more


Company details

  1. #8 of 9 best companies in Caravan Dealer
  2. #8 of 8 best companies in Mobile home dealer
  3. #3 of 3 best companies in Mobile Home Supply Shop
  4. #10 of 10 best companies in Caravan Repair Shop
  5. #17 of 20 best companies in Caravan Supply Shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

698 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(698)

281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I phoned Grantham,s yesterday for a…

I phoned Grantham,s yesterday for a wheel nut bolt which should been handed to me on handover day .So I rang the accessory shop after looking a round on various websites, prima leisure wanted £10:00 plus p/p which brought the price up £15:00 .But goring back to Grantham,s they did not have one for a Bailey caravan supplier I think is bad .

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Company did not deliver air con unit…

Company did not deliver air con unit within advertised time frame. Even more annoyingly they didnt respond to ANY of my concerned emails till after this deadline. Cost me money cancelling the fitter and ruined my holiday. ZERO communications from the day they took my money and said 'order being processed' ! AVOID AVOID AVOID
ordered and paid 4th july, still not here 20th July!!!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent ordering experience.

I recently decided to buy a set of lock & level chocks for my Motorhome and found Grantham to be able to supply me. Happily I received a small discount too. I ordered today, received email confirmation instantly and later today I had delivery confirmed for tomorrow!
I can not comment on the product but I can say I am very impressed with the ease of ordering and speed of dispatch. Many thanks!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

We’ve just purchased our first caravan…

We’ve just purchased our first caravan from Grathams at Retford, Coachman VIP 575. The service from start to finish has been excellent. Huge thank you to Christian who has supported us at every step and to Gary for the fantastic handover including video! Also the service from their Gratham location was excellent too where we bought the awning and everything we needed to kit us out. Highly recommend - fantastic service, quality and prices!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Lots of products

Lots of products. My order was specifically purchasing a Brunner aircon unit for a Peugeot Boxer Van. Easy ordering online and good communication with delivery. Overall a very good online shopping experience.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Needed a specific tap at short notice

Needed a specific tap at short notice, having been let down by another supplier (the wrong type had been sent). Checked online that it was available. Called to confirm I would get it the next day. Very helpful chap confirmed it would and waited for my online purchase to go through - then made sure it was actioned immediately. Arrived the next day at lunchtime.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I ordered an Isabella awning part (after an online chat re availability and what carrier they used) on Sunday 19th July 2026 and much to my amazement it was delivered on the morning of 21st July.
2026.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Granthams Retford branch after sales, brilliant

Yesterday the Retford branch fitted a replacement awning light under warranty to our caravan. We had also discovered only that morning that a panel on the shower door had disengaged itself from the seal despite the caravan being parked up and unused. It was absolutely no trouble at all to Dale the workshop guy who completed both jobs. Sheila in after sales has been brilliant throughout the process, even supplied a lovely coffee while we waited.
We are very happy with the outcome and the service given with a smile!

20 July 2026
Unprompted review

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