Grantham's Reviews 

655
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, noting the professionalism and friendliness of the staff who are always willing to help. Many people appreciate the efficient ordering process, whether online or in-store, and the prompt delivery of their items, often arriving sooner than expected and well-packaged. Reviewers frequently highlight the excellent communication regarding orders and the overall smooth experience from initial inquiry to receiving their products. However, some customers also noted issues with delivery communication, mentioning a lack of tracking information or notification of delivery dates, leading to missed deliveries. A few other people also felt that the after-sales service could be problematic, with some experiencing delays in resolving issues or receiving incorrect items.

What people talk about most

Service

Customers had positive experiences with service, frequently describing it as excellent, fantastic, and... See more

Product

Customers consistently note ambiguous experiences with product, with some praising quick delivery,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge Thankyou to Andy, Kevin and the whole team including the lovely ladies and gents in the accessories shop. From the moment we went to look at caravans to finally towing our new Bailey Phoenix a... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more

Rated 5 out of 5 stars

Excellent service will definitely recommend and use again. Delivered on time as promised!!!!. I wasn't sure about a few things so rang and a lovely lady named Amanda answered and was extremely helpf... See more

Rated 5 out of 5 stars

From initial web search which Grantham’s won in my endeavour to find a replacement awning light for our Chausson motorhome to the part arriving a few days later it was nothing but perfect. Great se... See more


Company details

  1. #6 of 9 best companies in Caravan Dealer
  2. #7 of 8 best companies in Mobile home dealer
  3. #2 of 2 best companies in Mobile Home Supply Shop
  4. #9 of 11 best companies in Caravan Repair Shop
  5. #15 of 20 best companies in Caravan Supply Shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(655)

238 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, from the phone called I made to ordering and receiving my item in 48 hours.
As I had ordered another tap from Salop caravans and they told me 84 DAYS for delivery.
I have used Granthams before for other items for my caravan and received fantastic service as well.

30 May 2026
Rated 5 out of 5 stars

Portable air conditioning unit for caravans

They said it was out of stock but assured us that it would be with us by the time we were going away on holiday and it was. Delivery of the portable air conditioning unit for our caravan was really good to as it came on the day they said.Very nice well mannered staff. Well done.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

For caravan parts, demand a Amanda at Granthams’s!

I needed to replace the broken lock barrel in the door of my 2018 Cruach Culmor ( Swift ) caravan.
Tried two large caravan dealers in Scotland only to be told by one - they don’t supply the barrel, need to replace the whole lock and the other didn’t stock them but could get one in for me in a couple of weeks.
Found Granthams on line, they had the barrel in stock, ordered it on Thursday & was delivered on Sunday.
£20 including postage, job done, lock fixed within four days.
Fantastic service & Granthams will now be my first choice supplier for anything else I might need to keep my caravan on the road.
Thanks to Amanda, who packed and processed my order, well done and much appreciated.
Mr Casey, Glasgow.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company and Service

Ordered a replacement lock barrel for our caravan after the original has fallen out.
Very easy to find what I wanted and ordering process and the replacement was at a very competitive price.
Contact and updates as usual are very good and item was delivered today despite only being ordered on Sunday afternoon.
An excellent service all round, thank you.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Grantham team

The team were very good from start to Finnish, Christian in sales who was very helpful, Sheila in after sales and Dale as part of the maintenance team.
A special mention to the valet team super job on handover.

20 May 2026
Unprompted review
Rated 4 out of 5 stars

The goods were as ordered and the…

The goods were as ordered and the parcel received next day, so very good service.
But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parcel Force tracking info.
It seems to me most companies state “Despatched” when they really mean “Packed and ready for collection by couriers”. This is not the accepted meaning of Despatched.

26 May 2026
Rated 5 out of 5 stars

Bought a used caravan from Granthams…

Bought a used caravan from Granthams Retford, gave us a a very fair price for our PX.

They are honest, friendly, polite, and all staff are so helpfull, would highly recommend.

Thank you everyone for making everything such a pleasant experience and hassle free.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Warranty repair nightmare! Jokers!

Caravan went in for warranty repair for replacement front window in November 2025. Grantham kindly damaged interior fittings doing the replacement and said they would order replacement trims to repair their poor work. Still waiting, several emails but nothing so given up and ordered them myself.
Fast forward to today first time out of storage and away for the week, had some rain and the window they fitted as a warranty repair leaks, we woke up to a puddle on the front table.
Checked the sealant on the roof where they bonded the new window in and there’s gaps in the sealant. These companies are supposed to be approved by Swift to carry out warranty repairs! It’s a joke.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered a Thule ladder for my campervan. Grantham's had the best price, with free delivery too. I was both surprised and delighted to receive it the following day! Excellent service - many thanks!

28 May 2026
Unprompted review

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