Grantham's Reviews 

655
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, noting the professionalism and friendliness of the staff who are always willing to help. Many people appreciate the efficient ordering process, whether online or in-store, and the prompt delivery of their items, often arriving sooner than expected and well-packaged. Reviewers frequently highlight the excellent communication regarding orders and the overall smooth experience from initial inquiry to receiving their products. However, some customers also noted issues with delivery communication, mentioning a lack of tracking information or notification of delivery dates, leading to missed deliveries. A few other people also felt that the after-sales service could be problematic, with some experiencing delays in resolving issues or receiving incorrect items.

What people talk about most

Service

Customers had positive experiences with service, frequently describing it as excellent, fantastic, and... See more

Product

Customers consistently note ambiguous experiences with product, with some praising quick delivery,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge Thankyou to Andy, Kevin and the whole team including the lovely ladies and gents in the accessories shop. From the moment we went to look at caravans to finally towing our new Bailey Phoenix a... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more

Rated 5 out of 5 stars

Excellent service will definitely recommend and use again. Delivered on time as promised!!!!. I wasn't sure about a few things so rang and a lovely lady named Amanda answered and was extremely helpf... See more

Rated 5 out of 5 stars

From initial web search which Grantham’s won in my endeavour to find a replacement awning light for our Chausson motorhome to the part arriving a few days later it was nothing but perfect. Great se... See more


Company details

  1. #7 of 9 best companies in Caravan Dealer
  2. #8 of 8 best companies in Mobile home dealer
  3. #2 of 2 best companies in Mobile Home Supply Shop
  4. #10 of 11 best companies in Caravan Repair Shop
  5. #15 of 20 best companies in Caravan Supply Shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(655)

238 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You cannot complain about the service…

You cannot complain about the service provided - ordered a split AC unit for my caravan on Saturday 23rd May (yes a Bank Holiday weekend). The AC was deliver on Wednesday 27th May - absolutely amazing - thank you very much. When I called in on Tuesday 26th the sales team managed my expectations - delivery is 3 - 5 days! They did it in one working day. Thank you so much.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Very Positive Experience.

Excellent communication around getting warranty work completed despite the wait for the parts to be delivered.
Sheila and the Workshop Team at Retford couldn't have been more helpful on both drop off and collection. A very positive experience.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Cadac BBQ order

Ordered a Cadac BBQ online, the price was good, the ordering process was easy and the delivery was prompt, they also provided a tracking code.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

All round good experience

The price was very competitive and the online store very easy to use. Enquiring about delivery received a prompt reply with a positive answer. Order arrived within promised delivery time.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the sales team…

Excellent service from the sales team extremely Knowledgeable and helpful. Excellent handover including a great video explaining everything with the caravan.Excellent after sales fantastic customer service would highly recommend.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

When you wished you didn’t need a part.

There are times when you really don’t want to contact or buy from a company and for me it was this time with Grantham’s. It’s because we had a little ding and needed a part and thank goodness Grantham’s website and search process was so easy to deal with, the stress was already soaring as you can imagine.
So if you unfortunately need a part to put your pride and joy back together, check here first. Easy user friendly website and fast delivery. Almost like the ding never happened.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a used caravan

Recently bought a used caravan from these at the Retford branch, honestly couldnt recommend them enough, looked at a few caravans and they knew everything about each one, nothing was to much. Picked our new to us caravan up at the weekend and everything was perfect, weekly updates about what was going off and to top it off a free night away with any caravan bought. Also bought a hitch cover from these and seem really good quality. Highly recommended!!!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Replacement awning light

Needed a replacement awning light for my Swift caravan. Grantham's confirmed which one I needed, I placed the order and it came within a couple of days. Great service, thank you, and now I can see in my awning again 😀

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service & Grantham Retford

Had some minor issues with my Van since purchasing from Grantham Retford. That said they’ve bent over backwards to find a solution in all instances and continue to do so. A great Family run firm with a special shout out to Sheila. Definitely worth a visit.

8 May 2026
Unprompted review

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