Grantham's Reviews 

701
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, often highlighting the helpful and friendly staff who make interactions pleasant. The online ordering process is frequently described as straightforward and easy to use, contributing to a smooth purchase journey. Many people appreciate the fast and efficient delivery service, with items often arriving sooner than expected and well-packaged. However, some customers also noted issues with product quality, such as items being incorrect, incomplete, or not functioning as expected. A few other people also felt that communication regarding delivery times was sometimes lacking, leading to uncertainty about when orders would arrive.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with items like... See more

Service

Customers consistently note positive experiences with service, praising the ease of ordering, speed of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers praising the ease of ordering online and the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more

Rated 5 out of 5 stars

Yesterday the Retford branch fitted a replacement awning light under warranty to our caravan. We had also discovered only that morning that a panel on the shower door had disengaged itself from the s... See more


Company details

  1. #8 of 9 best companies in Caravan Dealer
  2. #8 of 8 best companies in Mobile home dealer
  3. #3 of 3 best companies in Mobile Home Supply Shop
  4. #10 of 10 best companies in Caravan Repair Shop
  5. #17 of 20 best companies in Caravan Supply Shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

701 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(701)

281 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a Spilt Air conditioner online

I ordered an Air conditioner online. It arrived as promised, unfortunately it was a lot bigger than I had expected.
One e-mail was all it took to arrange the return with Grantham’s and the refund was processed in good time once DPD had delivered.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered an awning repair kit

Ordered an awning repair kit, took the money and the next day say they haven't got any returned my money. Also bought a caravan from them last year, not one email or phone call to see how we getting on. Poor customer service, just want to sell you the van and then forget you exist.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

I phoned Grantham,s yesterday for a…

I phoned Grantham,s yesterday for a wheel nut bolt which should been handed to me on handover day .So I rang the accessory shop after looking a round on various websites, prima leisure wanted £10:00 plus p/p which brought the price up £15:00 .But goring back to Grantham,s they did not have one for a Bailey caravan supplier I think is bad .

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Company did not deliver air con unit…

Company did not deliver air con unit within advertised time frame. Even more annoyingly they didnt respond to ANY of my concerned emails till after this deadline. Cost me money cancelling the fitter and ruined my holiday. ZERO communications from the day they took my money and said 'order being processed' ! AVOID AVOID AVOID
ordered and paid 4th july, still not here 20th July!!!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent ordering experience.

I recently decided to buy a set of lock & level chocks for my Motorhome and found Grantham to be able to supply me. Happily I received a small discount too. I ordered today, received email confirmation instantly and later today I had delivery confirmed for tomorrow!
I can not comment on the product but I can say I am very impressed with the ease of ordering and speed of dispatch. Many thanks!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

We’ve just purchased our first caravan…

We’ve just purchased our first caravan from Grathams at Retford, Coachman VIP 575. The service from start to finish has been excellent. Huge thank you to Christian who has supported us at every step and to Gary for the fantastic handover including video! Also the service from their Gratham location was excellent too where we bought the awning and everything we needed to kit us out. Highly recommend - fantastic service, quality and prices!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Lots of products

Lots of products. My order was specifically purchasing a Brunner aircon unit for a Peugeot Boxer Van. Easy ordering online and good communication with delivery. Overall a very good online shopping experience.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Needed a specific tap at short notice

Needed a specific tap at short notice, having been let down by another supplier (the wrong type had been sent). Checked online that it was available. Called to confirm I would get it the next day. Very helpful chap confirmed it would and waited for my online purchase to go through - then made sure it was actioned immediately. Arrived the next day at lunchtime.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I ordered an Isabella awning part (after an online chat re availability and what carrier they used) on Sunday 19th July 2026 and much to my amazement it was delivered on the morning of 21st July.
2026.

21 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look