A huge Thankyou to Andy, Kevin and the whole team including the lovely ladies and gents in the accessories shop. From the moment we went to look at caravans to finally towing our new Bailey Phoenix a... See more
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Company details
- #7 of 9 best companies in Caravan Dealer
- #8 of 8 best companies in Mobile home dealer
- #2 of 2 best companies in Mobile Home Supply Shop
- #10 of 11 best companies in Caravan Repair Shop
- #15 of 20 best companies in Caravan Supply Shop
Contact info
United Kingdom
- grantham@granthamcaravans.co.uk
- granthamcaravans.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 1 week
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Grantham’s great service has a great selection and I…
Grantham’s has a great selection and I was amazed at the speedy delivery
Fantastic service
Fantastic service - as always. Ordered online and delivered within a couple of days!
Contacted via Web site Sent a photo and…
Contacted via Web site Sent a photo and description of part they identified part. Very quick and easy to use.
Excellent service
Ian was very helpful from start to finish with our purchase. He organised a lovely site for us to stay overnight to make handover easier! All at Grantham’s were very friendly and helpful would highly recommend.
Slow and time consuming
Simple product with a simple problem that is taking weeks to resolve.
Customer support turn around of over a week between emails and then given the wrong returns label that would end up with the parcel to be returned instead sent back to me.
No apparent returns process.
Excellent Service
Was looking for a new key set for my caravan and Grantham's were the only people who had it in stock.
I ordered it on a Sunday and later that day I received an email from Amanda who had already packed and prepared the item for dispatch. I received the item via Royal Mail a couple of days later.
Overall an outstanding service and very impressive. Highly recommended.
Great service....
Great service prompt delivery would use again and recommend.
Very helpful and good communication and…
Very helpful and good communication and delivered very quick
Poor service. Only ordered 2 things however it cost…
Only ordered 2 things however it cost me nearly a grand , only for 50% of the order to turn up incorrect. I still have the wrong item in my car waiting for collection that I arranged with Grantham only for it not to be collected as planned. I am still waiting for the correct item to be delivered. The mistake on delivery cost me money on changing plans that I had made with this equipment but that doesn’t seem to be their problem. I arranged with customer service that I would be at my work location within a 8.5 hour day shift and the collection never happened only on complaining that I was told that the collection could be anytime through the day even when agreed a 8.5 hour window. I get the feeling that I should have stayed at work until the driver turned up which may or may not have happened.
My opinion.
Steer clear.
Always order from here for my caravan…
Always order from here for my caravan spares and accessories never had any problems first class service.
Great Service (Accessories only).
Great Service.
Ben and his team in the accessories shop have been wonderful. From quotes to delivery and advice, the service has been exemplary and they have fulfilled every promise.
Thank you.
CONVERSELY, the caravan sales and service & customer service teams have been totally the opposite and not remotely professional.
They would do very well to follow his lead.
Alko hitch lock
Have left this review until I had received the order, and it was completed. Cannot fault any part of the process from start to finish. Product exactly as expected, and at a competitive price. Arrived when expected, and well packaged. Would definitely recommend.
Excellent service
Excellent service, was needing an awning light for caravan but I wanted same for same, and Grantham gave me the exact part number for ordering on their website. Could not fault their assistance in getting the right part for me.
Speedy response to my request- thanks
Speedy response to my request- thanks
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