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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for offering well-paying surveys focused on industry knowledge rather than general consumer topics, with some reporting fast payments and a smooth user experience. People also find the user interface clean and easy to navigate, and some have experienced prompt responses from support when queries arise. However, a significant number of people were dissatisfied with payment delays and the limited payment options, primarily PayPal, which can be inconvenient due to fees or regional restrictions. Some customers also reported issues with account access and a lack of response to emails regarding payment or account problems. There are also concerns about surveys taking longer than advertised and issues with receiving payments for completed surveys.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers express frustration with... See more

User experience

Users describe ambiguous interactions with the platform's user experience. While many reviewers express... See more

Service

Customers had ambiguous experiences with service. Some reviewers found it to be a great platform,... See more

Response time

People report negative experiences with response times, expressing frustration over unreplied emails and long... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers express frustration, for example, when... See more

Based on these reviews

Rated 3 out of 5 stars

I’ve tried several survey sites over the years, but GrapeData is in a league of its own. The B2B focus makes a huge difference—instead of wasting time on low-paying consumer surveys about which cereal... See more

Company replied

Rated 3 out of 5 stars

Grape data has been doing a great job, always pay within 24hrs after acceptance. I should've given 5 stars but my issue is about the automatic blocking of accounts that stated recently. It's so fru... See more

Company replied


Company details

  1. Business-to-Business service

Written by the company

Grapedata is an alternative data sourcing platform through which you can instantly connect with any individual or group of individuals globally.


Contact info

2.9

Average

TrustScore 3 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality of research questions

Quality of research questions and staying true to their promise.

7 November 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Abubakar,

Thank you for the kind words. It is always good to know that our users have a great experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Professional team

14 November 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Mohannad,

Thank you! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

It seems grapedata is a good website…

It seems grapedata is a good website but for india they donot have any study for india. But i have i have heard good things about grapedata from other panelist.

17 December 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Avinash,
Thank you for leaving us your feedback. We're happy to know about your experience with our platform. Our surveys generally run for short time frames and target profiles in specific locations. We're working on bringing more studies to India. In the meantime, please have a look at our platform to see if any studies interest you.

Best Regards,
Team GrapeData

Rated 4 out of 5 stars

A good platform overall

A good platform overall, but will there ever be crypto payments and direct bank tranfers.

22 November 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Whitney,

Thank you for your review. We are very glad to know that our users have had a good experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
GrapeData Team

Rated 5 out of 5 stars

very good..

very good... its ok

1 November 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Ike,

Thank you for the review. We are pleased to know that you had a positive experience on our platform!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Grapedata is legit

Grapedata is legit! They have paid me for every survey I've completed and they have responded to all my support requests in a timely manner.

27 October 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Coffee,

Thank you for your review. We are very glad to know that our users have had a great experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
GrapeData Team

Rated 1 out of 5 stars

The last response from them when they…

The last response from them when they asked for the requested elements for verification.

"Hello Melissa,

Thank you for contacting us.

If you notice a survey has exceeded the 30 days correction period, please let us know at the email address and a member of our team will investigate your request as soon as possible.

We apologise for the experience you have suffered and thank you for your understanding.

Sincerely yours,

The Grapedata team"

Their fault about what happened and I receive this answer. We have made this mistake and inform us you notice a survey has exceeded the 30 days correction period. And what about the money I lose making the surveys and the time I spent. Nothing.

They are really out of this world.

28 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Dear Melissa,

Thank you for leaving a review. Upon investigating the matter, we see that some of your responses contained inconsistencies due to which they could not be accepted. We're more than happy to review your submission and we value that you put in answering these surveys. We aim to review your submissions as soon as possible so that you can get monetised for the knowledge that you have. Please, could you email us screenshots of the issue at hand at support@grape-data.com ? We look forward to resolving this matter for you.

Best Regards,
Team GrapeData

Rated 5 out of 5 stars

One of the highest paying legit survey…

One of the highest paying legit survey site I've found. Payouts are fast usually within 24 hrs.

2 October 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Brooke,

Thank you for taking the time to give us your feedback! We are very happy to know you had a positive experience with our company and we're please to know you'll be staying on as a member of our community!


Kind regards,
Grapedata Team

Rated 5 out of 5 stars

Grapedata is a great and reliable…

Grapedata is a great and reliable platform for easy and convenient earning

22 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Michael,

Thank you for the review. We are pleased to know that you had a positive experience on our platform!

Best,
Grapedata Team

Rated 5 out of 5 stars

GrapeData gives you the opportunity to…

GrapeData gives you the opportunity to work remotely. The supervisors are very responsive and payments are completed within the deadline.

22 March 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Eris,

Thank you for the review. We are pleased to know that you had a positive experience on our platform!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Grapedata has been absolutely amazing!I…

Grapedata has been absolutely amazing!I started using the platform about a year ago, and I've been nothing but satisfied with the type of work, job availability, and the nearly instant pay

9 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Rena,

Thank you for your review. We are very glad to know that our users have had a great experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
GrapeData Team

Rated 5 out of 5 stars

Rewards for users

a very good platform, even though I only received one the results of my interview at GrapeData, I still gave it a five star rating, because I realized that GrapeData needed perfect results. I hope GrapeData is better at identifying the reasons for failure from the results given by its users, and also makes it easier to make an appeal if the user is declared to have failed. or at least give an award even though it is small, but this can be an award for users who do not pass, as an appreciation for their efforts.

20 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Charly,

Thank you for taking the time to give us your feedback! We are very happy to know you had a positive experience with our company and we're please to know you'll be staying on as a member of our community!


Kind Regards,
Grapedata Team

Rated 4 out of 5 stars

Im not earning money Its keep on…

Im not earning money Its keep on saying survey denied and disqualifed when In following the steps properly

16 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Do let us know why your experience was less than satisfactory by dropping us a line at support@grape-data.com and we'll work to see how we can improve!

Rated 4 out of 5 stars

Other Payment Methods Should Be Adopted

It’s the best platform to perform task. I had a great experience working with GrapeData. But GrapeData should try and add other payment method like cash app or gift cards. Looking forward to this changes.

21 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Michael,

Thank you for the kind words. It is always good to know that our users have a great experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
Grapedata Team

Rated 4 out of 5 stars

Great platform but little adjustment with payment method

This is a great platform so far. I would definitely recommend this platform to my friends or family. But I would love if i could choose my own payment method such as E-giftcard and so much more. Thanks for consideration.

20 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Victor,

Thank you for taking the time to give us your feedback! We are very happy to know you had a positive experience with our company and we're please to know you'll be staying on as a member of our community!


Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Please help me get account back into my account…

This is the best survey platform ever seen. But since yesterday I haven't been able to log into my account and I have up to $61 in the account. Please help me get me back into my account.
My user name is Kenedychampagne

21 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Kenedy,

Thank you for taking time to review our app, we would like to discuss this matter further with you. Please reach out to us via email at support@grape-data.com, so that we may investigate this matter further.

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Best platform to work and earn

It is best platform to perform assigned task by grapedata. I had a great experience working with grapedata. Do not worry about reward, just complete the task.
Looking forward to perform more task on grapedata.

9 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Dasharath,

Thank you! We are very glad to know that our users have a great experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

trusted platform

Simple surveys, they really pay

18 August 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Ina,

Thank you for the review. We are pleased to know that you had a positive experience on our platform!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Grapedata it's amazing experience in my…

Grapedata it's amazing experience in my life

21 September 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Irwan,

Thank you! We are very glad to know that our users have a great experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
Grapedata Team

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