Gravells Reviews 164

Went to book a service at the Llansamlet branch - very unprofessional receptionist and a man standing behind the counter with filthy black hands eating a pot noodle!

I picked up my new Kia Niro hybrid today and the whole process from initial enquiry to hand over was handled by Richard Barber. Richard was excellent in every regard being helpful efficient and friendly and he made the whole process stress free. I would highly recommend the business and Richard in particular to anyone interested in buying one of these cars.

12 yr old car failed for MOT on windscreen jets. Told major fail could not take car away despite being within existing MOT dates. Informed could take 2 weeks to get parts. All completely wrong and not factually correct.
Advise from 2nd garage resulted in taking car home, collection by 2nd garage and minor remedy to clear issue.

Very friendly and helpful staff. Answered all questions in a straightforward manner

Turned up a day late for a service. Managed to fit us in. Showing proper kindness to customers. Service department amazing thankyou very much

Or though we didn’t end up buying a car with gravells kia today we thought our saleswomen was absolutely brilliant she went above and beyond in every aspect possible to try and find us the car we wanted for the price we needed her name was Cassie

John Hope especially, was extremely helpful and friendly, nothing to much trouble and excellent appearance. Would certainly go back. Thank you!

I have been a Kia Picanto owner for 14+ years and when it came to getting a new car, I knew it had to be another Kia!
Over several weeks I browsed the website and finally decided to get the process started by completing the very easy valuation form. The follow up response emails from Josh were great and I sent over a few details of what I was looking for and we arrange for me to visit the showroom.
On arrival Josh had already sourced a selection of potential 2-3 year Picanto's across the wider Gravells dealerships - everything I had asked for, even down to the specific colour! Josh's focus and attention to detail was spot on - making me feel heard and understood. We looked at Picanto on site in Swansea, had a test drive - all perfect! Within 45mins I had paid a deposit and had arranged to collect my new (to me) car!
Josh made the whole process (from start to finish) perfect and easy. His attention to detail, his easy going manner, friendly personality - all making expectational customer service! And he has been in touch after the purchase to make sure I am happy with everything. Thank you Josh!

Andy and Kath are incredibly helpful. They offer first class attention whether it's taking the car in for service, MOT or car washing and both go over and above what's expected to ensure that Customers like me get the best possible service I can't recommend Gravells Abergavenny enough, thanks Andy and Kath

Well what pleasure it was to deal with dion from hereford everything ran smoothly part x my other car got a kia picanto great car everything was waiting for me when I collected it on the 7th June 25 thankyou for all your help highly recommended thanks

Arrived early (8.15 am)..Offered hot drink..Car taken for service..We had pre arranged to testdrive 3 models, (that we were considering for our next mobility upgrade . All good ,and all our questions answered.. Then got our car back ,within time...Excellent customer service ⭐️⭐️⭐️⭐️⭐️⭐️⭐️Lovely people 💯

Picked up a Kia today after test driving a Kia and a Dacia over the weekend. Gareth Postlethwaite was really helpful and talked me through the options. Very professional and patient and made the purchase easy.
Thank you Gareth and Gravells.

We found a car on Cazoo that was being sold via this dealership, we are from Scotland and this branch is in Wales. We got the car delivered via a transporter arranged by them. We were in communications with Steven, who prior to the transaction couldn’t be anymore helpful. We asked for photos of the car as we were buying it from afar and those photos were well received, expecting a pretty clean car for a car of its age (5 years), or so we thought. Once the car arrived up to us, ourselves and even the delivery driver, noticed the scuffs on alloys and one of the rear lights also had deep (not surface level) scratches. We weren’t informed of any of this, nor did we receive photos. I brought this to the attention of the dealership who in our opinion really could not care less. Once they had received the money for the car, they wipe their hands clean of you and it’s a rarity you even get a response. Sold as seen, in this instance, was through photos and we felt as though we were lied to about the condition of the car.
Poor service after sale, would not buy from them if you’re choosing from an online site.

Hi I just wanted to pass my thanks to the salesman andy at the Bridgend gravels branch I have just this week collected my new sportage gt line s which is now my 3rd vehicle I have had via pch from him he has also provided my wife cars too and over this period Andy has been like one of the family and we are grateful for the way he treats us as there is never any pushy style sales tactics he is always very helpful when we deal with him and is pleasure to do business with. I have had many cars from other manufacturers over the years but I have stayed with Kia and Andy due to his kind nature and the way he treats us he is one of the best! Thanks to all at the dealership and I hope this gets shared with him and the team in Bridgend!

Andrew Lewis at Gravells Hereford provided outstanding service when i bought a little run around Picanto for our dogs! So impressed with the service that I went back and purchased a new one. From the initial enquiry, to collection this morning, Andrew could not have been more helpful. I hope his bosses recognise what an asset he is to their business. Cannot recommend this company highly enough. My other car is a BMW and Gravells beat BMW customer service hands down.

Yet again Gareth from Gravells Kidwelly takes the time to answer my questions about my car after months of purchasing, always friendly and helpful a credit to the company. Thankyou Gareth again.

It was time to change my car and I wasn't really sure what I wanted. Gareth was polite patient and very knowledgeable. He went through many options with me until I found the deal I was looking for. Nothing was too much trouble for him and there was no hard sell. This is my second putchace at Gravells Kidwelly and I would highly recommend them. Excellent service.

My Kia Sportage required a small repair, after kerbside recovery, and we were due to go on holiday in less than 7 days.
Got to say Service Manager Scott rang me back less than 24 hrs after receiving the car to confirm the problem had been fixed and that the car was already to be picked up.
On picking the car up, a brief informative explaination was given of the repair done, all given with a smile and a sparkly cleaned car.
Total Satisfaction.

Recently purchased a brand new Kia Stonic from this garage. The service I received from Dan Thomas was fantastic, he went above and beyond to ensure that the process was smooth and straightforward. He kept me informed from the time that I ordered the car to receiving it. Overall I am in love with my Stonic and wouldn't hesitate to go back to this garage for any future purchases. Would highly recommend Kia Gravells Bridgend.

Response to initial new car enquiry was speedy, ongoing contact with Karl showed a commitment towards customer service and communication, even responding on his day off, and made the process of ordering and purchasing amazingly painless. The car was delivered and prepared well within time. Karl spent some time acquainting me with the controls and options the car offers, and made it clear I could return at any time to clarify any queries. A really excellent and supportive experience. Would highly recommend Gravells.