Gravells Reviews 164

Very informative, super helpful, customer service was exemplary. Showed me everything I needed to know with no issues answering questions, and was very informative, the care towards customers from Karl was amazing!

My wife and I have bought 5 new cars from Gravells of Kidwelly ,the most recent collected on the 1st March 2025.
The reason we return is because of the customer service and after sales service we receive .Our Sales manager in Emyr Bowen
Emyr is always polite and courteous and very informative about the technicalities aspects of new cars
Emyr always greets us with a smile.
The service we receive from Gravells and in particular Emyr is always 10 out of 10

I was very pleased with the service that I received from Gravells when I recently part exchanged my car.
The sales executive, Karl Goble was very helpful in helping me select a car that was suitable for my needs.
Karl even agreed to meet me on his day off as I had to cancel a previous meeting with him.
Top marks from me!

Gareth Postlethwaite Was extremely helpful and answered all the question I asked and more !! The service he provided was A* I will definitely be dealing with him again !!!

Professional service throughout. The sales executive Gareth Postlethwaite was excellent. He explained everything very clearly to us and was very patient. We would definitely recommend Gravells to anyone!

We had a great experience purchasing our car from Paul at Kia Garage in Hereford. After our previous car gave us trouble, Paul was incredibly helpful in guiding us through the process of finding a new one. He took the time to discuss what we could afford and made sure we were comfortable with our decision. On top of that, Paul went above and beyond by assisting with the MOT and servicing of the vehicle after the purchase. His professionalism and attention to detail were outstanding, and I will definitely be using this garage again in the future. Highly recommend!

I just bought my first car from Gravells and couldn't be happier with the assistance I had from Karl, who made the whole experience from test drive to purchase very straightforward. There was no pressure selling, and he explained the car's features and outlined the buying process and aftercare options very clearly.

We bought a KIA Sportage from Gravells, Hereford, last week. The salesman was Andrew Lewis. Throughout the process, he was very helpful, and it was clear that he had excellent knowledge about the range of models available. Perhaps, more importantly, he was not at all pushy( like some salesmen I have met in the past). He kept regular contact with us, either by phone or e-mail. He did an excellent job and was a credit to his company. Thanks very much indeed.

This must be the tenth Renault we have bought over the years - I wouldn’t go anywhere else!
Gareth makes the whole experience seamless- from enquiry to driving off the forecourt - we have recommended him to the family and our friends and I know some of them have also bought Renault cars from him ! Keep up the good work Gareth !!

Just collected my third car from Renault Gravells, and third through Gareth Postlethwaite.

He was brilliant and extremely helpful in finding options for me within a set budget. Would highly recommend his service, cheers Gar!

I’ve always bought my cars with Gravells and this time was no different! Gareth was Fab from start to finish, nothing was too much trouble! Thank you for another enjoyable experience.

Brilliant communication skills and they make buying a car a joy

First time buying a car was very nervous but Gareth sorted it all out and was a great help!

We bought a Kia Niro through Sam who helped us through every stage of the process. From the initial meeting, deciding which vehicle suited us best, through to ordering, arranging finance and temporary insurance, to taking delivery of our new car. Sam couldn’t have been more helpful, explaining the workings of the car, setting up a phone connection, and being on the end of the phone for any queries. He was efficient and friendly, and always professional. Thank you Sam for an excellent service.

Excellent service from start to finish. Dealing with Emyr Bowen was a pleasure.
Handover was smooth and informative. Not rushed - made sure we were happy.

Im writing this review at the end of the 10th jan after having the car for 1 day, just to let you know this is the only review I’ve done, (this is my 8 or 9th car from gravells )
I Ordered my new Dacia duster 140 hybrid extreme with Gareth before Xmas agreed a fair price for my existing car which I purchased from gravels ( Gareth) 2020 , Gareth kept me updated of the status via txt ( what’s app) we arranged to exchange cars on 10th January, he spent time and patience explaining the workings of the car during handover, I highly recommend gravells ( Gareth), looking forward to the driving experience in the new Dacia , keep up the good work Gareth 😀👍

Just bought a new Kia Picanto. Bilal was an exceptional sales man, with amazing knowledge of the car and outstanding patience with all that I threw at him… thank you Bilal I’m looking forward to enjoying the Kia.. ❤️❤️

What can we say! Gravells and their Motability Advisor Gareth Postlethwaite have been absolutely brilliant. Gareth put us at our ease right from our first appointment with him. He has kept us updated on the progress of our car. Today, when we went to collect the car, he was happy to take time to explain every step. We are very glad to have chosen Gravells and will certainly recommend them.

From beginning to end of arranging my MOT and checking an item for me.Everything was perfect!
Very attentive friendly staff also.
Exceptionally pleased,well recommended.

Since purchasing my Kia Optima from Gravells - Kia Bridgend in 2022, there have been consistencies in issues since within the first 6-months of purchase. I was informed that a standard "thorough service" was performed prior to taking the car from the site. As always when purchasing a new car, I took it to my trusted mechanic to get it checked. The result was that NO oil change was performed and that ALL filters had NOT been changed. Evidently, this "service" was not conducted - if it had been, all of the above would have been changed as a standard car service. "As a courtesy", the car was brought back in for a service where the filters were changed, the thick sludge for oil was changed, and the break fluid was changed. Fast-forward a year - the Master Cylinder and ABS had failed due to the issue with the breaking fluid - the only ones to have changed the break fluid, as stamped, was Gravells Kia Bridgend. A thick green unknown liquid was throughout the breaking system leading to the Master Cylinder and ABS to fail at the same time - costing me an additional £2500. Unexpectedly, they had initiated that my trusted mechanic for over 30-years was at fault. I was swift to shut-down such an accusation attempt that was made to divert away from the real instigators of the issues. Immediately taking the car away from the garage after the "repairs", my engine light [yellow warning] comes on with issues to the accelerator on the middle of the motorway, to which I had to pull-over during evening commuting time. Fast-forward 1-more week; the engine is making a strong, deep, intermittent noise which seems to be associated with the timing chain/clutch. The latter issues were NOT apparent when I took the car into Gravells Kia - Bridgend, however, all started immediately after leaving there.

At present, this case has been forwarded to the Motor Ombudsman, and a trusted solicitor, who is currently reviewing all collected evidence - videos & pictures from the thick, sludge, oil upon purchasing, the stamped book in which Kia Bridgend had confirmed the break fluid change, reviews conducted by my trusted mechanic, and each money-centered correspondence from them.

I would STRONGLY recommend that should you be in the position to search for a new car that you stay well away from GRAVELLS KIA BRIDGEND.