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The Great Wine Co.Reviews 

3,428
•
TrustScore 5 out of 5

4.8

Alcohol Store
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Review summary

Created with AI, based on recent reviews

Considering 502 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting that orders arrive faster than expected and are well-packaged to prevent damage. The product selection, including a good choice of unusual wines and spirits, is highly appreciated, with many finding excellent quality wines at competitive prices. Reviewers also highlight the ease of ordering and the overall excellent service, which includes good communication and a personalized approach. However, some people were dissatisfied with the delivery experience, citing issues with the courier DPD, including missed deliveries, incorrect delivery locations, and unfulfilled promises. These occasional problems led to frustration, with some customers experiencing delays or not receiving their orders at all, impacting their overall satisfaction.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the excellent selection of wines and... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great and competitive... See more

Service

Clients share positive opinions on service, consistently describing it as great, excellent, and fantastic.... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... See more

Rated 5 out of 5 stars

Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... See more

Rated 5 out of 5 stars

I cannot speak highly enough about this company. The pricing is reasonable. There are discounts for larger orders. Ordering is easy. The deliveries often come faster than expected and when I order the... See more

Rated 5 out of 5 stars

Great product, Oban Whisky at a fair price, plus great customer service too when sorting out the delivery with the courier company (who don't get 5 stars). I'd certainly use Great Wine Company ag... See more

Company details

  1. #41 of 82 best companies in Alcohol Store

Information provided by various external sources

Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,428)

483 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Unfortunately this gift was not…

Unfortunately this gift was not received by the intended recipient. DPD just left the bottle outside a property when no one was in rather than take it away for re delivery. Unfortunately it was the wrong property so we are still trying to trace it. I have no issue with Great Wines. They are and have always been a five but this time it’s a zero for delivery hence my averaged score of 3 for this experience!

1 June 2026
Rated 5 out of 5 stars

I have found this company very good

I have found this company very good . There E mails giving you the prices and offers so that you don’t miss out . Information about the vineyards is also interesting . Plus they keep you informed about your delivery ,so that you know when it will arrive .😊

5 May 2026
Rated 5 out of 5 stars

What a beautiful case of wine

What a beautiful case of wine: The idea of suggesting a few good quality bottles is great, it gives me a chance to try it. I keep a record of it and then it is a lot easier to look through and order what you liked best.
So far i love what I have got. The service is amazing, the packaging is great. The wine is kept safe.
Thank you

14 May 2026

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