Cheap initially but we had to buy the EZPass option because we didn’t bring our own transponder. Most rentals charge you that separately afterwards of what you used. I had to pay $99 to pay for the u... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The personnel at the Green motion booth near Stansted were very helpful and provided me with a decent car and treated me very well upon my return with the car and accepted a debit card. unfortunately... See more
Company replied
Great pick up and drop off which was very quick and car was excellent. However I left a deposit by credit card and 40 days after we returned the car the deposit has still not been returned despite the... See more
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I liked the simplicity of the check in and the convenient location of the counter near the arrivals hall exit. I did not like the unwillingness to reimburse me for engine oil purchased to avoid damage... See more
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Company details
Written by the company
Green Motion Car and Van hire offers its customers - both leisure and business the opportunity to enjoy great value vehicle rental, while helping to reduce the impact of global CO2 emissions associated with road travel.
Contact info
Aspen Farm, Sheep Lane, MK17 9HD, Woburn, United Kingdom
- 03338884000
- reservations@greenmotion.com
- greenmotion.com
2.9
Average
31K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
STILL WAITING FOR MY DEPOSIT BACK …
STILL WAITING FOR MY DEPOSIT BACK 6 WEEKS AFTER RETURNING HIRE CAR WITH NO DAMAGE,
23 January 2026
Unprompted review
Reply from Green Motion International
Hi George,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Every time I use this company
Every time I use this company, it's always been a fantastic experience.
1 February 2026
Unprompted review
Reply from Green Motion International
Hi Raimonds,
Thank you for your five-star review.
We are really pleased that you always have a fantastic experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Deposit supposed to only lock in credit…
Deposit supposed to only lock in credit card, but then, deducted anyway. Then supposed to refund within 1mth. But then 6 weeks on still no response/return after many many emails
2 April 2026
Unprompted review
Reply from Green Motion International
Hi Dennis,
Thank you for your review.
We are very sorry to hear that you still don't have your deposit back. I have sent you a request for further information through Trustpilot. We kindly ask that you respond to this at your earliest convenience so that we can look into this for you and provide you with an update.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
They don't refund the deposit.
The exit fee is €20 per day, and they charge for the number of days you rent the car. Their own car insurance is €40 per day, which is very expensive. The airport is very far away; you need to take an Uber, and the Ubers that come might not pick you up. It took us about half an hour to find one at the airport. I had a reservation to pick up the car at 8 AM. I arrived at the airport at 7:15 AM, and when I asked how I would get there, they said they would call an Uber after 7:45 AM, so I waited at the airport for half an hour. They refused to refund my €600 deposit, claiming there were scratches on the car. This is evident from the Google reviews, especially those given to people from other countries. They wrote that the scratch was 75 mm, but in their own photos taken from a distance, you can't even see a 10 mm scratch. It's unclear how they determine and charge this fee. This fee isn't even for repairs because no invoice is sent; it's completely arbitrary. If you rent a car from a more established company, you won't experience these problems.
14 February 2026
Unprompted review
Reply from Green Motion International
Hi Musa,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
What I expected with great service.
14 February 2026
Unprompted review
Reply from Green Motion International
Hi Michael,
Thank you for your five-star review.
It is brilliant to know that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reply from Green Motion International
Hi Hamouda,
Thank you for your five-star review.
We are very happy to hear that you found our team to be very nice.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Bad experience!
I rented a car (4WD) through Kenings – Green Motion Cape Town, and what a nightmare afterwards. Think carefully before renting a car here.
After driving 150 km in Cape Town, we were alerted to a strange bulge on the sidewall of the tire, located near a previously recorded rim damage. This earlier damage had been documented in the report. Since we considered this unsafe, we reported it and the car was replaced.
It was confirmed that the issue was indeed related to the previous rim damage and that no additional costs would be charged. The car had around 40,000 km on the odometer, by the way.
However, after more than 5 weeks, we still received an invoice and were required to pay for a new tire. In the communication, they do not listen to you, and the earlier confirmation is dismissed because the person who replaced the car apparently does not directly work for Kenings Green Motion. This is very strange, especially since this (friendly) person personally delivered the replacement rental car and handled the paperwork.
It was a competitive price, but be careful when renting a car… previous damages are passed on to new renters. Shame!!
Update 02/04/2026: Three weeks ago, Kenings – Green Motion responded to this message (see their reply below). They said they would investigate the matter and contact me. So far, I haven’t heard anything from Kenings – Green Motion. Well… you could have expected that.
Update 4/5/2026; I sent my email address etc. to Kenings - Green Motion but they don't react anymore. Not very customer friendly.....
16 January 2026
Unprompted review
Reply from Green Motion International
Hi Harold,
Thank you for your review.
We are truly sorry to hear that this matter still remains unresolved for you. I have sent you a request for further information through Trustpilot. We kindly ask that you respond to this at your earliest convenience so that we can look into this for you and provide you with an update.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Update - Thank you for providing us with your details. I can see that we have not received any communications from this email address to our International Customer Services team. We kindly ask that you contact us using the form at www.greenmotion.com/contact-us, so that we can look into this for you. Thank you for your assistance.
captured deposit amount
40 days finished. Deposit amount not credited to my card.
17 February 2026
Unprompted review
Reply from Green Motion International
Hi Cem,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Good welcome
Good welcome, correct price, easy to pickup at the airport..
14 February 2026
Unprompted review
Reply from Green Motion International
Hi Jacques,
Thank you for your five-star review.
It is great to hear that you received a good welcome from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was easy and perfect 👌🏼
17 February 2026
Unprompted review
Reply from Green Motion International
Hi,
Thank you for your five-star review.
We are thrilled to hear that you had an easy and perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service
They did everything to make sure l could get my car, l had not got the green paper part of my licence so they sorted the check out on line. Never felt any pressure on choosing what insurance to take. Would recommend and will use again
29 January 2026
Unprompted review
Reply from Green Motion International
Hi Julie,
Thank you for your five-star review.
It is amazing to know that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green Motion is a good choice
Green Motion is just a few minutes' walk from Porto Airport. Entering the details for booking the vehicle was straightforward. The rental car was in excellent condition. Unfortunately, it had a minor electronic issue that appeared immediately after we picked it up and made it impossible to continue driving (a warning tone sounded while driving). Since the problem couldn't be resolved, the always helpful and friendly staff provided us with a suitable replacement vehicle, which we were very happy with. Returning the car was also hassle-free and took only a few minutes. All in all, it was a good experience. If we travel to Portugal again and need a rental car, we will definitely use this service again.
19 February 2026
Unprompted review
Reply from Green Motion International
Hi Frank,
Thank you for your five-star review.
It is brilliant to hear that our team were able to assist you with a replacement vehicle that you were very happy with.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reply from Green Motion International
Hi Peter Szucs,
Thank you for your five-star review.
It is great to hear that you had a smooth rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Amazing experience
Tha car was amazing and also your employees were fantastic. Very very kind. I really look forward to rent again with you guys.
30 January 2026
Unprompted review
Reply from Green Motion International
Hi Francesco,
Thank you for your five-star review.
It is fantastic to know that you had an amazing experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service
The price and the man at the Fort Lauderdale counter when we arrived couldn’t be nicer! I cannot remember his name, but he was wonderful.
11 February 2026
Unprompted review
Reply from Green Motion International
Hi Bella,
Thank you for your five-star review.
We are really pleased that you received great service from our agent at Green Motion Fort Lauderdale.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reply from Green Motion International
Hi Simona,
Thank you for your five-star review.
It is brilliant to know that you found the rental vehicle to be heated and ready to go.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was charged for the penalty offence I…
I was charged for the penalty offence I did not commit. When it was sorted the administration payment was refunded - however it was refunded couple of pounds lesser than it was taken.
14 February 2026
Unprompted review
Reply from Green Motion International
Hi Maksim,
Thank you for explaining what happened.
Being charged for a penalty you didn’t commit is already stressful, and discovering that the refunded administration fee was a few pounds short understandably adds to the frustration. When a refund doesn’t match the original amount, it is usually caused by exchange‑rate differences between the day the charge was taken and the day it was returned, or by small handling fees applied automatically by some banks or card issuers when a transaction is reversed.
Even if the rental company refunds the full amount on their side, these external factors can create a slight discrepancy, and you should always receive a clear explanation so you’re not left wondering why the numbers don’t match.
If you share your reservation details with our customer care team, by using the form at www.greenmotion.com/contact-us, we can check the exact amounts processed and confirm where the difference came from so you have full clarity.
Kind regards,
Green Motion International Customer Services.
Reply from Green Motion International
Hi,
Thank you for your five-star review.
We are really pleased that you had no issues with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reply from Green Motion International
Hi JP,
Thank you for your five-star review.
We are thrilled that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
the service was perfect
the service was perfect, very friendly personal.
Also to bring back the car is easy.
21 February 2026
Unprompted review
Reply from Green Motion International
Hi Nicole,
Thank you for your five-star review.
We love that you received perfect service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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