Cheap initially but we had to buy the EZPass option because we didn’t bring our own transponder. Most rentals charge you that separately afterwards of what you used. I had to pay $99 to pay for the u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The personnel at the Green motion booth near Stansted were very helpful and provided me with a decent car and treated me very well upon my return with the car and accepted a debit card. unfortunately... See more
Company replied
Great pick up and drop off which was very quick and car was excellent. However I left a deposit by credit card and 40 days after we returned the car the deposit has still not been returned despite the... See more
Company replied
I liked the simplicity of the check in and the convenient location of the counter near the arrivals hall exit. I did not like the unwillingness to reimburse me for engine oil purchased to avoid damage... See more
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Company details
Written by the company
Green Motion Car and Van hire offers its customers - both leisure and business the opportunity to enjoy great value vehicle rental, while helping to reduce the impact of global CO2 emissions associated with road travel.
Contact info
Aspen Farm, Sheep Lane, MK17 9HD, Woburn, United Kingdom
- 03338884000
- reservations@greenmotion.com
- greenmotion.com
2.9
Average
31K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always get great service
I always get great service, pick up and drop off at the Airport is easy and all of the staff are friendly and very helpful. Cars are always clean and in good condition and the prices are competitive.
10 March 2026
Unprompted review
Reply from Green Motion International
Hi Paul,
Thank you for your five-star review.
It is amazing to know that you always receive great service when renting from us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Several issues
1. I am waiting for Green Motion to contact me regarding a hit and run incident I was the victim of. My entire deposit has been withheld and, despite taken out full AXA car insurance I have heard nothing. 2. Two charges were taken from my card even though I had paid a bus lane violation fine myself. 3. I am still waiting to receive my 40 pounds fuel charge as I returned the car with a full tank. I would really appreciate a phone call to resolve these matters as soon as possible as I am currently out of pocket.
14 February 2026
Unprompted review
Reply from Green Motion International
Hi Paul,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Green Motion Manchester - worst car hire experience ever
Tl;dr tried to scam us out of extra fees and then gave us a wildly inappropriate car
Hired a car with Green Motion Manchester over new year. Since I knew we'd be doing a lot of driving with three kids and had a lot of luggage, I booked a larger car so we'd all be comfortable.
Firstly the staff member told us we'd have to pay an extra £300 or so for "insurance" which was different from the CDW excess thing we pay separately for. At one point he told us he couldn't legally release the car to us unless we paid it. Eventually he agreed to waive it after we said we'd cancel the booking and go elsewhere.
Then he gave us a tiny electric car. Big fan of electric generally but we were driving long distances on this trip and we had to stop every 90 minutes to sit in a garage somewhere for 45 minutes in the freezing cold with three bored kids.
Not only that but the car was so small that the only way to fit our luggage in was to take off the parcel shelf so we had a couple of bags in the boot, parcel shelf across the kids' knees along with another bag, and a bag on the passenger in the front. Fortunately we had relatives nearby where we could offload some luggage but otherwise it would have been disastrous.
Thirdly, the car was only charged to 16% when we picked it up, so the first thing we had to do after a long journey from Geneva was sit in a petrol station in Wythenshawe to charge it before we could continue our journey.
And fourthly, the car developed a fault on day 2 with a warning message that said we should take it to a garage immediately. After a lot of faff with the RAC and speaking to GM they said it was a known fault and we should just keep driving it.
When we got back, we emailed GM with our complaints and they immediately apologised and offered us a refund of around half our hire fee. That would have scraped them back a star or two had it not taken several months, multiple emails and eventually threatening to file in the small claims court before we actually got our refund.
We rent cars fairly often when visiting the UK and this was by far the worst experience we've ever had. Avoid at all costs.
28 December 2025
Unprompted review
Reply from Green Motion International
Hi Jennie,
Thank you for sharing such a detailed account of your experience. What you describe would be incredibly frustrating for any customer, especially when travelling with children and relying on a pre‑booked vehicle that should meet your needs. Being pressured to pay unexpected fees, receiving a car that is completely unsuitable for the size of your group, and then dealing with a series of operational failures is far below the standard anyone should expect from a rental provider.
The situation with the additional insurance fee is particularly concerning. Customers should never be told that a car cannot legally be released unless an extra product is purchased, and it’s understandable that you felt this was an attempt to push unnecessary charges. The fact that the fee was suddenly waived when you threatened to cancel only reinforces how unreasonable the interaction must have felt.
Receiving a much smaller electric vehicle instead of the larger car you booked clearly made your trip far more difficult than it needed to be. Long charging stops, limited range, and insufficient space for your family and luggage are not minor inconveniences, they fundamentally undermine the purpose of renting the right vehicle in the first place. Picking up the car at only 16% charge after a long journey adds another layer of avoidable stress, and the mechanical fault on day two only made matters worse. Being told to continue driving a car that is displaying a warning message would understandably leave anyone feeling unsafe and unsupported.
It’s good that the company eventually acknowledged the issues and offered a partial refund, but the fact that it took months, repeated follow‑ups and the threat of legal action to actually receive it only adds to the sense of poor service. A situation like this should be resolved quickly and professionally, not dragged out until the customer is forced to escalate.
Your experience highlights several serious failings: lack of transparency, failure to provide the correct vehicle, inadequate vehicle preparation, poor communication, and slow complaint handling. It’s completely understandable that this has left you unwilling to use the company again, and your review will be valuable for others considering their options.
If you still have any unresolved concerns or documentation you want help interpreting, feel free to share the details and I can help you make sense of them.
Kind regards,
Green Motion International Customer Services.
If I could leave zero stars I would
If I could leave zero stars I would. This is the worst company I have ever rented a car from in my life. I have rented cars all over the world and never had such a horrible experience. Right from the beginning they were less than helpful. But, they were the only company open to rent from at the time. They rented us a car with bad tires, no gas, and it was filthy. We had to get gas to even leave the parking lot of the airport. The car they gave us would not make it up the hill to our VRBO. So, the property manager had to take us up there in her car. When we wanted to return the car early because we had to change our flights to leave early, they were going to charge us an extra hundred dollars for returning it before our flight in the morning because they don’t even get to work until 8 AM and someone has to be present to return the car. So, we had to return it even earlier and pay for a cab back to our place. Also, they would not give us our money back for returning the car 15 days early. They made us pay for the entire time. The customer service was less than helpful and offered no resolutions for anything. We lost close to $400 from this company. And just an FYI, be prepared to plop down a very large deposit hold that takes anywhere from 2 weeks to one month to be released from your credit card.
17 March 2026
Unprompted review
Reply from Green Motion International
Hi Melissa,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our head office customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Good service throughout
Good service throughout. They provided good quality car and explained everything in terms of conditions. No hustles at all during or at the end of the handover.
20 February 2026
Unprompted review
Reply from Green Motion International
Hi,
Thank you for your five-star review.
It is fantastic to know that you liked the rental vehicle and that our team were able to explain everything in the Terms & Conditions to you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very very bad company stay away from…
Very very bad company stay away from the offices in Naples !!!
Me and my wife and my 5 year old payed for the car service and they did not serve us after we came 10 min late for our car due to flight delayed ! Lost our car and money and the said your to late !
Left us stranded in Naples with no car or refund !
STAY AWAY PEOPLE
29 March 2026
Unprompted review
Reply from Green Motion International
Hi Stefano,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I didnt have any problem during pick up…
I didnt have any problem during pick up & return the vehicle. I got my deposit back in full.
15 February 2026
Unprompted review
Reply from Green Motion International
Hi Can,
Thank you for your five-star review.
It is fantastic to know that you didn't have any problems when picking up or returning the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Amazing experience
9 February 2026
Unprompted review
Reply from Green Motion International
Hi Amar,
Thank you for your five-star review.
We are thrilled that you had an amazing experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was perfect
Everything was perfect! The personnel is so kind.
31 March 2026
Unprompted review
Reply from Green Motion International
Hi Valerie,
Thank you for your five-star review.
We love that you had a perfect experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I’m really disappointed
I’m really disappointed with my experience dealing with the Help Desk staff. I contacted them about an error on the invoice, but instead of helping me, they told me to get lost and said I should sort it out with your service provider myself. I doubt I’ll ever want to hire a car from you again. You’ve caused me a lot of trouble with the paperwork.
12 February 2026
Unprompted review
Reply from Green Motion International
Hi,
Thank you for your review.
We are truly sorry to hear that you have experienced this issue. After looking into this, I understand that you purchased Refund Shield when booking through us. Refund shield is charged by a third-party provider, the details of which can be found in the link of your booking provider.
Regrettably, we cannot provide an invoice for any payment made through Refund Shield, as this must be issued by them.
We kindly ask that you contact them for further assistance.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
Good cars and good prices
As always Green Motion supplied a excellent car at a fantastic price. The staff at the Bristol branch are always very friendly and helpful
6 February 2026
Unprompted review
Reply from Green Motion International
Hi Chris H,
Thank you for your five-star review.
We are thrilled that you once again chose Green Motion for your rental needs. We are delighted that you received an excellent car and a fantastic price from us and that you find our team to always be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I am completely satisfied with GMI
I am completely satisfied with GMI, very good reception at the agency, vehicle in very good condition. on the way back everything went well. I would surely come back by green motion.
19 February 2026
Unprompted review
Reply from Green Motion International
Hi Christophe Reynaud,
Thank you for your five-star review.
We are delighted that were completely satisfied with Green Motion and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reply from Green Motion International
Hi Franky,
Thank you for your five-star review.
We are delighted that you found our Green Motion cars to be nice and clean and our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Awful in the extreme
Awful in the extreme. I paid a security deposit of £1505.00 on my credit card when I picked the car up. It took me 8 months to get it back and an awful lot of email, proof showing they owed it to me and perseverance. When I gave the car back after the 3 day rental they signed it off as all good so they did not have any reason for not giving me my money back.
I will never use them again and advise everyone else to never use them
25 July 2025
Unprompted review
Reply from Green Motion International
Hi Julia Allen,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Professional, rapid, friendly service
Professional, rapid, friendly service
7 February 2026
Unprompted review
Reply from Green Motion International
Hi Michael Paul Vitols,
Thank you for your five-star review.
We are delighted that you received professional, rapid and friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Due to Middle East crisis I was delayed…
Due to Muddle East crisis I was delayed and very irritable when I finally arrived in Manchester. However the Green Motion driver arrived in a few minutes of my call and nothing was too much trouble. The car was sparkling clean and very new. The receptionist who I have met before was pleasant and efficient. Within minutes I wais on my way Thanks to all
5 March 2026
Unprompted review
Reply from Green Motion International
Hi Gillian,
Thank you for your five-star review.
It is fantastic to know that you liked the rental vehicle when you rented from Green Motion Manchester.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
GREAT SERVICE
Great quality, clean vehicles.
Friendly, informative service
1 February 2026
Unprompted review
Reply from Green Motion International
Hi Rachel,
Thank you for your five-star review.
It is brilliant to know that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car was just what I ordered
Car was just what I ordered. Clean and great shape. Drop off location in Wellington, NZ is a little hard to find.
27 February 2026
Unprompted review
Reply from Green Motion International
Hi Larry,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Previous Damage recorded incorrectly, charged for damage repairs I didn’t create.
Have been a repeat customer for several years. Hired a car at Birmingham airport. Was convinced to pay a small amount extra for an upgraded car. Car was covered in stone chips. I recorded all bodywork damage in a video but missed a couple of small (tiny) chips in the windscreen. (I didn’t even notice them when I was driving)
1 was recorded in description but not location on the rental agreement.
Have been charged the repair costs for something that I didn’t do and their system didn’t record properly.
If you hire from this company MAKE SURE they show you a record of the damage on the car, before you leave.
9 March 2026
Unprompted review
Reply from Green Motion International
Hi Matt Vernon,
Thank you for taking the time to share your feedback with us.
We understand that receiving a damage charge after a rental can be frustrating, and we appreciate the opportunity to address your concerns. At Green Motion, any reported damage is assessed carefully and charges are only applied where new damage is identified. However, we recognise that questions can arise, and our customer services team is always happy to review any case to ensure the correct procedures have been followed and that the matter has been handled fairly.
If you would like us to look into your situation further, please contact us using the form at http://www.greenmotion.com/contact-us, Including a link to your review will help our team quickly locate the details of your case and provide a thorough response.
Thank you again for bringing your concerns to our attention.
Kind regards,
Green Motion International Customer Services.
Everything was excellent except the…
Everything was excellent except the time it takes for the deposit to be refunded back to your credit card, 5/7 days is how long I was told it actually took 30 days from the return date!
19 February 2026
Unprompted review
Reply from Green Motion International
Hi Andrew,
Thank you for your four-star review.
It is fantastic to know that everything was excellent with your rental and we apologise for the delay in the return of your deposit. Regrettably, this is not something that we can control and is determined by the banks involved.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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