Green Motion Italia Reviews 

On arrival to the counter we were met by a rude and aggressive member of staff who was solely interested in upselling their insurance package for a further €300. When I chose to review my booking details he then decided to become rude and disinterested in our rental and wanted us out of the shop as quick as possible without further details other than it would be an extremely expensive car return if the car was dirty, any scratched or traffic violations. Fortunately I took a number of videos/photos on collection as expected on the vehicles return I was challenged on a number of Minor defects that were existing issues but I had evidence for so they couldn’t charge the additional fees as they hoped for. The overall experience of this car rental was the worst I have ever had and would certainly of thought booking.com would use the reviews on Google to remove green motion from their supply chain to stop anyone going through this terrible ordeal. Please stay away from this company

Thieves! Plain and simple. They lure you with low prices then invent fake damages to take from your credit card and ignore the pictures and videos that you send them.

The instructions in the email sent us to the wrong pick up point (a tram ride away). The number provided did not call us back. The Uk customer service helped navigate us back to the airport, but again with erroneous information. When we were finally collected by a shuttle and brought to the right place it was then a very long wait to be served, with no system of queue - truly awful customer service. On arrival, they do not take American Express, and rather than taking a charge on a debit card, they are charging us €430. Do not book this service, save yourself the hassle and pay for a reputable provider.

DO NOT rent from Green Motion Italy (Rome Fiumicino Airport).

I hired a car through Booking.com in early May 2026. When returning the vehicle, the company claimed there were scratches to the paintwork that were already present when I collected the car. They then withheld most of my damage excess waiver deposit.

I provided photo evidence taken at check-out clearly showing the scratches were pre-existing, but the company refused to acknowledge it.

After reading other reviews, this appears to be a common pattern with Green Motion Italy at Rome Fiumicino Airport. I strongly advise others to avoid renting from this company.

After 3 week I am still waiting for return deposit 200 euro . The worst company

They answered my calls only about 20% of the time. I called ahead to confirm my train arrival in Naples and even followed up with an email. The result? No shuttle service was organized, as if I had never contacted them. I wasted a good half hour waiting after calling for new a driver.
The car was given to me with a half-empty tank instead of full-to-full, making it very difficult to return it in the same condition. The online check-in is completely useless since you have to redo the entire paperwork process at the office anyway. Finally, they hand over the car right in the middle of the dangerous street outside the airport exit.

Absolutely Terrible Experience

This was one of the worst rental car experiences I have ever had in my life.

The problems started immediately upon arriving in Florence. It took us nearly 40 minutes just to figure out where we were supposed to be picked up from the airport. No one answered the phone, and we spent a ridiculous amount of time on hold with no assistance whatsoever. Eventually, we were told to wait on the street near the roundabout outside the airport, where an unmarked Mini Cooper arrived to pick us up with no company logo, no signage, nothing identifying it as a rental car shuttle. That alone should have been a warning sign.

I understand Green Motion is a low-cost rental company, so I was not expecting luxury accommodations, but the actual rental location felt extremely primitive and unprofessional.

The front desk experience only got worse. The attendant was argumentative and unpleasant from the start. She insisted that my credit card was a debit card, even though it functions as both and I regularly use it throughout Italy as a credit card without issue. Instead of listening, she continued arguing and then placed a random $900 charge on the card, which she later canceled. To this day, I still do not understand why she did that, especially considering the rental had already been fully prepaid through RentalCars.

Then came the insurance issue. We had already purchased insurance coverage through RentalCars, but she insisted it would not be accepted and pressured us into purchasing additional insurance directly through Green Motion. We were essentially told we had no choice. The added insurance ended up costing almost the same amount as the entire car rental itself, effectively doubling our total cost.

Looking back, we should have contacted RentalCars immediately, but at that point we simply wanted to get out of there and move on with our trip.

The car itself was dirty, covered in dents and scratches, and generally poorly maintained. We took extensive videos and photos before leaving because we genuinely did not trust the condition process.

I will never rent from Green Motion Italia again and would gladly pay more money for a reputable, professional rental company. Lesson learned.

Now I am just hoping my deposit is actually refunded.

Renters beware.

More confirmation of my review above. After I posted this review, Green Motion responded- see below with a link to go to for assistance. That link is not a working link and when you click on contact us it does not take you to anywhere with contact information. I don't know how this company stays in business. There are also many poor reviews on the Better Business Bureau. I don't have the energy to think about these people any longer. Time to move on and just be aware for next time. If it's too good to be true- it's probably too good to be true!

This company is run by scamming thiefs!

After a horrible experience at Firenze airport where they tried to give me two broken cars which were both already downgrades from the car I booked, and simply excused it with: "these are the only cars we have available, so either you take them or you get nothing"; then they lied about it afterwards.

We booked through Rentalcars, who spoke to them on the day and advised to cancel the reservation and book elsewhere. They promised a price match with the new rental.
Afterwards when trying to process the price match, rentalcars needed to get confirmation from Greenmotion they didn't have any suitable cars available (which they had said on the phone already), Greenmotion simply lied and said this wasn't the case.

Edit 29/05:
Greenmotion has now replied to this negative review saying they will look into it.
However, this is yet again a lie. They are in contact with the booking agent and are refusing to acknowledge that the cars they offered were broken (cracked windscreen and loose bumper).

They are not to be trusted and extremely malicious.

DO NOT USE. Long story short. They were pushing me to buy their insurance. I agreed to pay €1100 access. They blocked my credit card, when I rang my bank the bank confirmed it was something the teller was doing. Eventually I paid with Google pay. They then tried to up sell snow chains. Which i refused. First car had bald front tyres. Changed to a second car and I noticed the paper work was wrong, reluctantly they corrected the paper work with me insisting. Second car was like something from a junk yard, white writing on the rear window, damage around the car, dents on the roof. Car wouldn't start. Third car had multiple warnings on the dash. Fourth and final car had airbag warning light. Manager was unhelpful and threatening even swore at me and told me not to take a car. I have eventually got a refund from the agent after 2 months of emails. My advise is use a reputable company and enjoy your holiday. Stay away from these guys. Should be ZERO STARS

I rented a Fiat Panda for 4 days in April 2026 (booked via Booking.com). The car was returned on a Sunday at 05:00 via the after-hours key box, exactly as their own written instructions specify.

On Monday morning they inspected the car in my absence and charged €336 to my card. The breakdown: €275 for an alleged broken plastic mounting clip on the parcel-shelf cover (a part that costs €5–15 retail; the entire OEM cover for a Fiat Panda is €30–80), plus a €50 "administration fee" plus VAT.

I followed their check-in procedure to the letter: I took extensive video and photos of the car at pickup and sent everything to Green Motion Fiumicino via WhatsApp (+39 327 856 4671), per their own requirement on the Informations sheet. The only place I did not film was UNDER the parcel-shelf cover — that internal plastic clip is not visible without lifting the cover, and no reasonable customer thinks to inspect it. The vehicle was a 4-year-old Fiat Panda with 76,574 km on the odometer; that clip was certainly already cracked from fatigue wear before I picked the car up.

When I disputed the amount, the merchant's email reply included these two sentences:

"We are able to charge for minor damage without the vehicle needing to go for an individual repair estimate."

"The amount charged is not representative of the actual repair cost."

That is the merchant openly admitting the €275 figure is unconnected to any documented expense. This is not a damage policy. It is a business model: an internal "damage matrix" that lets them invoice renters for amounts they themselves describe as not representative of real repair costs — no body-shop estimate, no repair invoice, no proof of loss. Multiply €275 by every renter they decide has caused minor damage and you have a revenue stream built on unfounded claims rather than actual losses.

If you rent here, expect this to be the playbook applied to you. If you must rent here anyway:

1. Film EVERYTHING. Not just a 360° walk-around of the exterior. Inside the cabin, the boot, under the parcel-shelf cover, under floor mats, every plastic clip, every trim piece, every storage compartment, the spare-tyre well — everywhere. Narrate the date and time aloud. Anything you don't film is something they can later invoice you for.

2. Avoid the after-hours key box. Return the car only when staff are present and get a signed condition report in your hand. A return without a signed inspection is a blank cheque.

3. Send your pickup video to Green Motion Fiumicino via the WhatsApp number and email address listed on their own Informations sheet — keep the timestamped delivery receipt. It is their own requirement, and they will cite its absence against you if you skip it.

---

EDIT — in response to Green Motion's reply below:

Two notes for future readers.

(1) The damage matrix's existence is not the issue. The issue is the markup. A plastic clip retails for €5–15. The entire OEM parcel-shelf cover assembly is €30–80. Green Motion charged €275 for the clip alone — an 18× to 55× multiple over the highest possible component price. A matrix that produces that outcome is not transparency; it is markup.

(2) Green Motion's original email of 21/04/2026 did not say the charge "reflects the matrix category." It said the charge "is not representative of the actual repair cost." That sentence remains on the documentary record.

The matter is currently subject to a formal Visa chargeback (Revolut Bank UAB) and cross-border consumer mediation (ECC-Net). I prefer to maintain communication through those documented channels.

We rented a Fiat Panda, in Brindisi, for 9 days, on 1st May 2026. Rental cost was fine - in line with others: €14.94 per day (€134.44 total for 9 days)
The 'Green Motion' staff uniforms also have the logo for 'Rent One' embroidered on, so assume they are operated under same conditions / owners & so my review would relate to them too.

At pick up, there was an upsell attempt for extra insurance etc, & we'd also get a bigger car if we opted for that. We declined, as we only needed the car for minimal A to B to C kind of stuff - we literally used it for 5 hours driving ( in 9 days!)

Green Motion then charged a €900 'hold' on our credit card, in case of damages when car was returned.

The tank was NOT full, as they'd claimed it was - so beware of that (if you still go ahead & book with them after reading this!!!) It was about 90% full.

On 9th May, we brought it back 7 hours early, with a 100% full tank.

On inspection, their agent said there were scratches on the 2 rear plastic hub caps. These were scuff marks, where the hub cap had been too close to the kerb when parked. She said that she would document them as a 'large' scratch each, rather than a series of 'small' scratches, which are charged per scratch. (technically, I don't know how you can even decide the number of small scratches that make up a scuff mark???!! )
Anyway, that's all still fine - after all, a hub cap on a Fiat Panda is plastic, and costs about €10 to replace. So, how much could a scuff mark cost?

BUT!!! Green Motion charged us €150 PER SCRATCH!! PLUS an 'administration fee' of €61 to fill it in on their document! €361!! That's almost 3x more than it cost to rent the car for 9 days!

We were absolutely in shock! We offered to take the car to a garage & get the hub caps replaced - we'd several hours of rental time left, after all. She said it was never allowed for a client to fix something, & besides, she'd already started filling in the (paper) form, so she had to continue.
We pointed out that it was an outrageous charge, given that it could be fixed for about €20! She said that Green Motion would be liable for this damage, when they returned the car at the end of a year (they obviously lease their fleet & then re-rent) I said, but there won't be any damage, as you'll be replacing the hub caps right away. She said, no they wouldn't be replacing them until they returned the car at the end of their use. I asked why were we being charged all this money if the 'damage' was so insignificant, they weren't going to do anything about it at all!!

It's clear the Green Motion business strategy is to charge extortionate amounts for negligible damage like scratches, then not fix them - just document them. And hand it to the next customer in the same state (2 scuff marks) & charge the next customer for any scratch that Green Motion decides you've caused. We hadn't even looked at the hub caps at pick up, because they are so insignificant. But we'd checked every bit of the paintwork, tyre condition, glass etc.

Green Motion is running an extortion scam based on cheap hub caps.
If one hub cap gets scratched once a month for a year, they will collect €150 x 12 = €1800! Per hub cap! If it was once a week - €150 x 52 = €7,800 per hub cap!
I've already checked out other rental companies, & they don't charge for normal wear & tear like scuffs to rims & hub caps. Even scratched paintwork has to be a couple of cms long, & deep enough to catch your nail in.

I've also checked the rental agreement we got. In the small print, it states that a client may not replace / fix etc 'unless by prior written agreement with the lessor' This means that we COULD have been allowed to go & replace the hub caps, as we'd asked to do.

Also, in their small print, they state, & I quote: (they) 'have a periodically updated Damage Table' which is used to assess damages according to the 'prior indication of the average cost of repairing the most common damages'

There was no Damage Table given to us in the documents & none on display in the office. Therefore, there was also no prior indication of any repair costs.

So - AVOID Green Motion.

hire cars are damaged and not presentable

At the renting location they did not accept my credit card for the reason is not from the country I have the ID.I had ID and driving license from one country and credit card from another country, with enough founds available.O was rented always like this,from 20 years and never happens to me.This company did not accept it.I had a second card from my ID country and I used it.What if I didn't have ?
Another issue was they unlock the deposit after 21 working days wich can be a calendar month. They do not tell you when you make the reservation online,they tell you at the renting office where you have no other choice than to accept it because you need the car and if you cancel it,you do not have a car.So for the next month you can not have acces to that money.The deposit shall be unlock immediately, not after one month.This is how most companies do.
After 21 working days they still did not unlocked it and you have to write to them.
Car was ok.
I will never rent again and I do not recomand.

AVOID, if you think its fine ill be lucky and it was super cheap compared TO other rentals...You are wrong unfortunately, I thought the same, until i realized the charged me 100 euros for a scratch that was already there before i used it and they covered it up with the finger on purpose in the video they made upon my pickup, worst service, scam i payed 1000 euros more for nothing!!!

As yet green motion have not returned monies
They have not addressed issues
Proof they rip people off is they wanted to claim for pre noted damage
This is a scam and they want to rip customers off as they are on commission

I would like to express my strong dissatisfaction with my recent experience with Green motion Bergamo Airport.

Upon arrival at the airport and after collecting our luggage, we discovered that the rental office is not located inside the airport, but requires an additional shuttle transfer. This crucial information was not clearly communicated in advance. As a result, we were at serious risk of not being able to pick up the car on time.

When we called your office to kindly ask if it would be possible to wait a short time, the response we received was extremely disappointing. The staff member was unhelpful and dismissive, refused to consider any flexibility, and bluntly suggested that we should rent a car from another company. We were told that they were already leaving, even though there was still time before closing.

Travelling with two children on the evening before Easter, this situation caused us significant stress and frustration. Fortunately, we managed to find the last available car at another rental company at the airport, but at a significantly higher price. We had no real choice but to accept these unexpected and excessive additional costs.

This experience was highly disappointing and is something we would not wish on anyone. Furthermore, we have still not received a refund for the car booked with Green motion, which we were unable to collect due to the circumstances described above.

We expect this situation to be addressed appropriately.

I never got my car !! They shut early !
Could not get refund back !

Stay away people it’s a scam of a car company
Naples airport

11.4.26
I rented a car via Booking.com, car rentals, everything included, full insurance, 2nd driver.
They work with green motion in Italy. A femal agent took me from the airport in a nice bew Peugeot to their office about ten ninutes away.There she started to frighten me about not covered insurance, and sold me an additional 330 Euro package to avoid problems. And offered a better car for this. Unfortunately I signed the contract as I was shocked and thought, it s nesecary. After one hour i came back.The next car was an old Polo with a big srcatch on the right side. She said, no problem.it s all documented.
They just steal additional mobey from travelers who arrive and are trustful.
Pay attention.
Hope.at least to get my deposit back in thr end and come out of this story without any more damage.
So annoied
From Berlin

9I am writing this to warn other travelers about the fuel billing practices at Green Motion Milan Malpensa.

Despite being quoted a rate of €1.20/L plus tax at the counter, Green Motion overcharged my final invoice significantly. Based on their own net charge of €74.56, they billed me for 62.13 liters of gasoline. However, the vehicle provided—a DR 6.0—has a maximum fuel capacity of only 51 liters.

They have effectively billed me for 11 liters of fuel that the car cannot physically hold. I have provided written proof of the agent's promise of "No Penalties" and the manufacturer's specs for the car, but their customer support has refused to provide an itemized breakdown or acknowledge the error.

Update:
After an exhausting exchange of emails where the company repeatedly ignored the physical facts and mathematical proof I provided, they finally agreed to a refund.
​I want to be clear: I received no apology for the time I wasted, no acknowledgment of the misleading tactics used by their staff at the Malpensa desk, and no explanation for how they managed to charge me for 62 liters in a 51-liter tank. They simply sent a cold email informing me of a 'full refund of the overcharged amount' without admitting any fault.
​I am glad to get my money back, but the lack of transparency and the dismissive attitude of their customer service (Ludovica) remains a major concern. If you rent here, check your math and don't back down.

To echo the comments so far Green Motion are the worse. Collected the car told the additional insurance was not good enough told to buy their insurance which we refused. Told we could not hire the car until I had signed the agreement but was not allowed to view the car in advance. On return we were told there was damage to the car. We evidenced all the damage from the video take on collection. Still refusing that the damage was there on collection. We were told to pay the damages and then collect from our Insurence we were told this is how is works in Italy! We refused to sign the paperwork to date three days later no email detailing alleged costs, but over 1000 charge on our card and they are still holding a deposit of 1200 which they have not release. We are now following up with Green motion directly although reading the responses here highly unlikely that we will get any type of response! PLEASE SO NOT BOOK WITH GREEN MOTION THIS IS A SCAM TO MAKE MONEY!