Greenstar Property Services Reviews 

90
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Greenstar are excellent! From start to finish they have been so attentive. Ryan and Leo came to change our boiler and a radiator. They were so polite, quiet, tidy and friendly. Ryan explaine... See more

Rated 5 out of 5 stars

Greenstar Property Services Ltd was highly recommended to me and I can see why. They were courteous, responded speedily, were knowledgeable, provided a detailed written quotation, turned up on time, d... See more

Rated 5 out of 5 stars

Excellent service through. Great communication, kept fully informed at each stage. Special thanks to Simon, who found the leak and repaired it, and to Lee, who did a great job reinstating the concrete... See more

Rated 2 out of 5 stars

In a hurry I hired Greenstar Property Services to remove a small leaking radiator from my kitchen. He charged me £145 inc VAT!! He drained down the system which was not necessary. I checked with ano... See more

Company details

  1. Gas company
  2. Bathroom Renovator
  3. Gas installation service
  4. Gutter Cleaning Service
  5. Plumber

Information provided by various external sources

Greenstar Property Services Ltd is your local, reliable service provider, offering the complete plumbing, heating and drainage solution for both domestic and commercial.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(90)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

waste of time company

I've booked the visit for boiler service well in advance, visit cancelled less then 24 hours before agreed date and time

18 September 2025
Unprompted review
Greenstar Property Services logo

Reply from Greenstar Property Services

Whilst we appreciate all feedback about our company and our services, we do feel your review is a little harsh. We contacted you with 24 hours notice to apologise that we wouldn't be able to visit you for your routine boiler service and offered you some other dates. We we struggling, dealing with emergencies, one of whom was a customer who is at her home on end of life care and in desperate need of hot water.

Rated 5 out of 5 stars

The engineer arrived on time was…


The engineer arrived on time was incredibly polite and expedited the replacement in a very efficient manner.

The engineer also improved the shut off valve under the sink showing initiative and sensitivity about the inadequacy that was there.

Greenstar are highly recommended and if the Engineer who attended was anything to go by they have exceptional staff who are a credit to them.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Leak detection and repair

Excellent service through. Great communication, kept fully informed at each stage. Special thanks to Simon, who found the leak and repaired it, and to Lee, who did a great job reinstating the concrete floor. Both Simon and Lee were a credit to the company, courteous and respectful, leaving the property clean and tidy after each of their three visits.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Reliable efficient professional…

Reliable efficient professional fabulous job done by both Chris and Simon excellent communication skills and we really can’t fault them at all we had a leak which involved digging up the drive the leak was identified and fixed all good

27 May 2025
Unprompted review
Rated 5 out of 5 stars

The Greenstar engineer

The Greenstar engineer, Chris Hall, carried out a very thorough leak detection service at my elderly mother’s property. He was very knowledgeable & happy to offer advice & answer any questions that we had. Chris was punctual (calling ahead to advise of his arrival time), & kept my mother informed throughout the process.
Also, the office staff we dealt with were friendly & professional.
Overall, excellent service.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Greenstar

Excellent service from Greenstar. On servicing the boiler found low supply gas pressure and immediately called Southern Gas Network to check the supply to the house. Chris the engineer was very informative as to the problem and the SGN engineer was around straight away to go through the next steps.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

New boiler installation

Needed a new boiler and Simon from Greenstar provided great advice, and their office staff were also friendly and professional - answering all the questions we had and helping us to make our decisions. On the day of installation, Ryan called ahead of arriving to confirm when he would be at our house, and proceeded to work really hard all day to install the new boiler. Workmanship looks top-notch and the job was completed in a very efficient, professional and friendly manner. The new boiler is now up and running with everything left very clean and tidy. Would highly recommend! Many thanks.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Leak Dectection Service

I contacted Greenstar for their Leak Detection service and after their visit today, I can highly recommend this company.
The booking of the appointment was easy, polite and helpful member of staff on the phone.
I was phoned 40mins prior to their arrival, to confirm what time they would be with me.
Lee the plumber who carried out the job, was polite courteous, knowledgable and kept me informed throughout the whole visit of what to expect, what he was doing and explaining his findings.
I cannot commend Lee's work enough and would happily use this company again. Thank you.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Two bits of work

We had to have two bits of work carried out, a central heating tank and then a new hot water cylinder both causing leaks within a week. Work was done efficiently and with minimum disruption. We were kept abreast of timings and documentation was comprehensive. Annual boiler inspection was also completed.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Leak Detection Service

Lee from Greenstar Property Services Ltd carried out a really thorough leak detection service at our home as we had been loosing pressure in our boiler for quite a while. This was our second survey but it was Lee that took the time and found several issues which we can now deal with. Nicki in the office was also a great support, and both, we’re happy to answer any questions we had and explained everything in simple terms. Happy to recommend Greenstar Property Services Ltd for leak detection.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Great response to urgent heating problem

Green star were called out by our insurer when our heating failed. Chris attended and after a thorough check had to deliver the bad news that a new boiler was the only economic solution - the evidence was clear. He was knowledgeable and professional and a credit to Green star. Thank you.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Had our gas hob replaced

Had our gas hob replaced. Arrived on time. Completed the work quickly ensuring that all gas checks were made. Engineer was very friendly and would definately use them again

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Given up

Cannot understand any more

30 January 2025
Unprompted review
Greenstar Property Services logo

Reply from Greenstar Property Services

In response to your edited review above (I do have a copy of your initial review which was just as rude)
We are not asking you to do our admin for us. We have tried to explain that we would have happily come and visited you today but you were quite rude and angry towards a female member of our staff as you did not want to/could not be bothered to report the issue to your insurers. Reporting any issues to them in the first instance is the process we have to follow. Our client is your insurer and they have to be aware of visits we make to their policyholders. This platform is not for back and forth conversation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look