Green Water Sports Reviews 

204
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a ph... See more

Company replied

Rated 1 out of 5 stars

Product was ok, however the shipping policy and COST was absolutely redicilous ... $35 dollars for a tiny part and $17 to ship ... never again !!

Company replied

Rated 2 out of 5 stars

I was waiting for my paddle ans I received a message saying that it was not in the stock anymore. So I had to do wait again.

Company replied

Rated 1 out of 5 stars

The merchandise I purchased was not as I expected.

Company replied

Company details

  1. Hobby shop

Information provided by various external sources

First and foremost we are active stand up paddlers and we ship SUP gear worldwide. Whether you are paddling on a lake, cruising down a river or slaying massive waves, we have what you need.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

204 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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1.4

All reviews

(204)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the product

Love the product, appreciate the military discount, and also appreciate quick delivery! You guys are 2 for 2 on delivering great products with great customer service.

7 February 2019
Unprompted review
Rated 5 out of 5 stars

I ordered a Red Paddle Co 9’8 Ride…

I ordered a Red Paddle Co 9’8 Ride paddle board. Spoke to Julian at Green Water Sports. He was easy to deal with and seemed knowledgeable about the product and accessories I ordered with it. Email confirmation was instant after we hung up. Shipping info was the next day and it arrived exactly when he said it would. Would not hesitate to buy from them again. And I’m happy with the Red Paddle board. I think I made a good choice. Thanks.

3 December 2018
Unprompted review
Rated 5 out of 5 stars

Best Store. My choice ever!

I live in Brazil and I spent a few days in California on vacation.
Julian did a fabulous job to delivered my order at the perfect time. I would like to say that customer service and attention are great at Green Walter Sports.

All my friends in Brazil will do their shopping at Green Walter Sports. Congratulations! One of the best store I've ever bought.

3 December 2018
Unprompted review
Rated 5 out of 5 stars

Ordered a Starboard 12'6" Deluxe…

Ordered a Starboard 12'6" Deluxe inflatable board.
The board was delivery as promised. Everything that I ordered
was included in the package. I have not taken the board out yet. Was under the weather when it arrived. Soon though! Live in Vegas, Lake Mead is good all year around and the Ocean is only 289 miles away in CA. Staff did a great job.
Thank You

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Julien is the bomb 👍🏼On time and excellent costumer service

Talk to Julian on the phone about securing my inflatable sup order and making sure I was going to arrive on time for our Costa Rica trip and he was so helpful he actually had a distribution warehouse out on the West Coast which could get me the board in 2 days like I needed excellent job guys I will always come to you for my sup supplies 🤙🏼🤙🏼🤙🏼

20 October 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding

Excellent shipping times and communication, outstanding resolution to a very minor shipping damage issue on Fedex's part.

25 September 2018
Unprompted review
Rated 5 out of 5 stars

Prompt and helpful service and a smooth transactioon

Julian provided prompt replies to emails, within minutes, and was most helpful in making my selection of a Starboard inflatable Wide Point 10'5"x 32" board. The transaction was carried out smoothly via WhatsApp and the board was delivered within the period specified. Everything was perfect.

6 August 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Julian returned my phone call and helped with all my questions about a potential purchase despite him paying for the international charges. I've bought from Green Water before and will again.

9 July 2018
Unprompted review
Rated 1 out of 5 stars

Product was ok

Product was ok, however the shipping policy and COST was absolutely redicilous ... $35 dollars for a tiny part and $17 to ship ... never again !!

27 June 2018
Unprompted review
Green Water Sports logo

Reply from Green Water Sports

Hi Joel, we know our pricing engine for shipping costs is limited when it comes to the smaller items so we upgrade ground orders to 3-day shipping. Your package went Priority 3-Day and you will have it in 2 days. (UPDATE: we are in the process of making changes to our shipping system.) Thanks, Julian

Rated 5 out of 5 stars

Everything ok

Everything ok, I revived all items in time as you promised. 👍 Congrats!!
FedEx delivered the package in a wrong address, finally I got it, but the problem was fedex, not you.

25 June 2018
Unprompted review

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