Morrisons Supermarkets Reviews 21,213

Visited the Cromer, Norfolk store today, May 1st, around 6.30pm.

Firstly, although this was a small shop half of the items we wanted were out of stock, and were nothing out of the ordinary.

Secondly, we used the self-checkout and the young man overseeing this area (dyed hair, glasses) couldn’t have been more rude. He was chewing gum, didn’t manage a single word and seemed totally disinterested.

Not the sort of service we expect from Morrisons.

Quite disappointed at the pizza counter at Morrisons in Abergavenny. For the second time in a row (the previous occasion was quite some time ago), I was told that they couldn’t cook a pizza in the oven. The first occasion I was told the ovens weren’t working. On this occasion the reason given was that there were no pizza boxes. This sounded quite lame. The main reason we visited the store was for a hot pizza. Not sure if I’ll try a third time.

Been a customer here for well over 5 years. Used self check out as normal. Tried paying for groceries as normal but self service till would not take card payment. The self service tills frequently do not work?
Left shopping at till, complete waste of my time.
Store location Brecon, Wales UK

Another week. Another delivery. Another mistake.
No doubt when I complain I’ll get the usual platitudes and excuses, and a representative will reply here on Trustpilot with the usual insincere apology, excuse and claims that things will improve. Order a chicken, they send a pack of eggs. What … are they thinking I’m going to rear the thing from an egg? Might be a bit of a wait considering we wanted it for Sunday lunch

As I’ve said before, pay peanuts, get monkeys. Though to be fair to the primates, they would do a far better job than the workers at Morrisons

Well 5 days later and still no reply from these.How very unprofessional and rude.

It'd be zero stars. But the delivery chap was v kind and deserves 5...

Customer Service? Literally none existent.
I had fresh fruit and veg become rotten within days. Not surprising however, as for some items, their lifespan ended the next day - after a 10pm drop off the day before.

I contacted CS and was asked to send photos, which I did. Then they repeatedly sent emails saying (untrue) we've not heard from you, send photos.

I gave them the benefit of the doubt and re-sent, then same message. So I sent from a different email address AND a new CS one on their website, which both included photos.

I sent 16 emails, plus the follow up direct website message and had ZERO reply.

I advise never buying any fresh produce from this store... and only buy cheap basics you are ok to lose money on if there's a mistake. Or, spend your money elsewhere, like me.

Malvern Branch of MORRISONS I made a Complaint to Both the Police and them for there drivers who BLOCKED our DRIVEWAY and the FOOTPATH completely, this has caused us to be late for an appointment, they park like this when the road is clear, we are the only ones having Our Drive Blocked, we have a H bar painted on the road yet they commit three offences, nothing appears to have been done even though the Police asked if I would be willing to attend Court to which I said yes.

We are so mad that we have STOPPED buying our Food from them and hope that family and friends do the same.

Everyone seems useless in abiding by the Law these days, WCC advised me that the footpaths are Not made to take vehicles and causes damage, the Police seem not to deal with things until an accident happens.

We Once again Wait and see if there Reply comes True or ANOTHER false response as the Last was.

Others need to do the same, there Drivers not all need to take a RETEST.

I hate scummy business practices. The worst is double dipping customers pockets. They used to do a Tuna and Pasta 900g bowl for £4. It was good value. Today it is £5. And only 750g. That's an increased cost of 41.5%. Also their own brand strawberry tarts have 2 slices of a medium sliced strawberry. Last time I shop in the Giffnock branch. Shame, as Sandra on the checkouts in a superstar. Shop floor staff are mostly ignorant, I should not have to ask for a pallet truck to be moved so I can get out of an aisle.
Oh and for the old useless gentlemen on the meat counter a few months ago - if the meat is spoiled it does not matter that it is marked down, you can not sell it and my request to smell it should not have been denied. The mark down is not a 'Risk I Take'.

Always use Morrisons in Brighton! Best supermarket in this very expensive city! -Very reasonable prices and fantastic deli counter - huge selection of cold meats! super friendly staff especially the respect and kindness shown to those in their senior years! It simply makes shopping a very pleasant occasion! Thank You Morrisons

Miserable member of staff. Looked over age 60 with a beard. Did nothing but moan at us customers while we were on self checkout. Had to have paracetomol verified for age purposes. But he just carried on pulking faces and moaning. He should either be told to cheer up, Or better still, sacked and the job given to a younger person with manners. Rant over !.

We had a weekly delivery saver subscription for the last two years, which we finally cancelled in February due to ongoing issues. Deliveries were rarely on time, often late, and sometimes even arriving an hour early, which isn’t ideal when you’re working from home and in meetings. Substitutions were also a constant problem, even for basic items like milk.

The final incident in February was the worst by far. Our delivery arrived late, and as we began unloading, it was immediately clear something was wrong. One of the crates contained items that were discoloured and soaking wet. When I picked one up, I realised it was covered in liquid, and the strong smell of bleach quickly became apparent. We hadn’t ordered any bleach, so this had clearly leaked from elsewhere in the van. The entire crate was contaminated and completely unusable.

My husband’s T-shirt was ruined from the bleach, the smell spread throughout our home, and both of us experienced a burning sensation on our hands after handling the items. When we mentioned it to the delivery driver, the response was dismissive: “I thought I could smell something.”

We contacted customer services immediately and, after a very frustrating call, received a full refund. However, we were also told our complaint would be logged and that compensation for the damaged clothing would be considered.

Since then, I have chased this twice and have received no response whatsoever, not even an apology. For me, that’s the most disappointing part. This was a serious incident involving chemical contamination, and the lack of follow-up or accountability is shocking.

It could have been far worse, damage to our home, more belongings, or even harm to our child. It also raises concerns about whether other contaminated deliveries may have been sent out that day.

Overall, a very poor experience and an extremely concerning lack of aftercare.

EDIT
12 MAY 2026
SO JUST TO PRE WARN OTHERS, THEY ASK YOU TO FILL OUT THAT FORM ON THE PRETENCE OF SHOWING SOME FORM OF FOLLOW UP TO TERRIBLE SERVICE.
I CAN CONFIRM THAT THAT IS A LOAD OF NONSENSE AS STILL NOTHING GETS DONE AND NO ONE GETS IN TOUCH, ACTUALLY APPALLING

Been using Morrisons for some time as there is one in the town where I work. Good for lunches as they have a salad bar and a deli counter but totally avoid for veg. In several ocassions now I buy veg and even while its in date its already going off. I'm talking onions, parsnips, peppers, sprouts, you name it.

When it first happened just put it down to a bad batch but its really bad quality. They are no as cheap as they would have you believe either. Couple this with poor merchandising, i.e. cant seem to manage their inventory of goods actually in store and you end up with a pretty poor experience.

In response to Morissons: Yes this was at the Shefford store. Please note this isn't a one-off.

On April 10th the Morrisons doorstep delivery was woefully late. I had a headache and it also messed up my plans. The delivery bloke got defensive when I mentioned about being an hour late saying everyone makes mistakes etc and 'with all the deliveries you've had have you never had anyone be late before?' Uh? Wrong answer chum. Talk about gaslighting. Actually Tescos were never that late. It would have been better if he just held his hands up and said 'I'm really sorry for being late, I had to go back for a tray,' and owned it. My sister tried to smooth things over but it's put me off going with them. Then Morrisons fobbed me off saying there was a traffic delay but it's not what the delivery driver had said. As usual half the items weren't there - why don't they do substitutions like other shops? The only reason I went with them is for one dessert which the other shops have stopped. But now I've switched to Sainsbury's.

To be fair, most of the other delivery drivers have been helpful but just takes one bad apple (and yes I've had a few of those delivered!)

But it's small wonder that this rude driver has got away with it with the poor and tardy customer service and complaints procedure. I sent an email on 10th April and again on 22nd April about thie incident. I was given a ref number and usual 2-3 days wait but nada. Appalling customer service, one of them was curt on the phone, and you only get a bot on FB Messenger. No communication accessibility for disabled people. I have now contacted the CEO.

Unless they come up with a satisfactory resolution pronto, I'll not be going back.

Update: well, seems writing to the CEO has produced two email responses now looking to resolve it and being apologetic. But it shouldn't really have taken so long t necessitated an email to the CEO

Self serve tills only and no staff around to assist older people having difficulty using this system.i was embarassed having to ask security guard for help .I wont go again.(kirkham store)

Thank God for the customer service received from Lauren this evening in the Riverside branch in Norwich
She went above & beyond, sent my daughter in to get me some very specific pickles 🥒 which were not on the shelves & she went & found some out the back
What a great asset to the store, most people would have said no we haven’t got them, brilliant! ⭐️

Long time user of delivery, but twice in as many months we are left waiting with NO contact from the driver. Other supermarkets call when they are late! The first time the driver just didn't show up and we had to have it re delivered a whole 24 hours later. And it was just the same food that had sat in the warehouse minus the freezer stuff! So some of it past its use by date. I have been using at least once a week for 6 years + but I will not be renewing my delivery pass.

At Morrisons, blaydon, my daughter had gotten a ‘squishy highland cow’ and once we had paid and walked out of the store, we had realised it had popped and she said that the white goo was already there so we went back and exchanged it for another one, and then when we got back to the house, we realised that again it was popped in the exact same place and there was a hole that looked like someone had filled it using a syringe and the hole was not closed up properly. The same happened for my other daughters squish again in the exact same place (where the stopper is).

I shopped at the Wood Green branch almost every day for over 13 years. I live locally. I knew the staff. It was my local shop.

In February 2026, after paying for everything at the self-service checkout, I was stopped on my way out by a member of staff and a security officer. They cornered me between them and the barriers and made me unpack my belongings in front of other customers. I had paid for everything. My receipt proves it. There was no alert from the machine. There was nothing.

When I asked why I had been stopped, the excuses kept changing. I had paid by cash. I had put a heavy item in my backpack. I had taken too long. None of them made sense, and none of them were reasons to corner a paying customer. They were not explaining why they stopped me. They were scrambling for a reason after the fact.

I complained the next day. That was two months ago. What has happened since is honestly worse than the stop itself.

The store manager told me she had personally viewed the CCTV of the incident. She then told me the area where it happened is a 'blind spot' not covered by cameras. The Data Protection Team later said the footage could not be located. So which is it? She viewed it, or it does not exist, or the cameras do not cover that area? All three cannot be true. Nobody at Morrisons has even tried to explain the contradiction.

I asked for the outcome of the investigation. They told me GDPR prevents them from sharing it. That is not what GDPR says, and I told them so. Funny enough, when I had an earlier, less serious complaint, they had no trouble telling me exactly what action they took against the staff member involved. GDPR was not mentioned then. It only appeared when the complaint got serious.

Morrisons' idea of a resolution? A 'goodwill gesture' and four invitations to pop back into the store for a chat with the manager. Not alongside a written apology or a written outcome. Instead of one. As if a gift card fixes being cornered and searched in public for something you did not do. When I refused in writing, the store manager tried to ring me instead.

The staff member who stopped me had been around me the whole time when I was using the payment machine. He knew I had paid. He knew I had done nothing wrong. He did it because he could.

They do not seem to understand how insulting and frightening it is to corner a small woman, a paying customer, in front of other shoppers and demand she unpack her belongings. Anyone would lose their trust after that. I will not go back to an environment where the staff think they can do this and management think a gift card makes it acceptable.

Their most recent email calls itself a 'final response.' It addresses none of the points I raised. It then closes by inviting me to get in touch to discuss further. A final response that is not final. An investigation that produced no outcome. CCTV that was viewed and then could not be found. A blind spot that conveniently covers exactly the area where staff corner customers. And management whose only instinct is to protect the people who did this.

If you shop here, particularly if you shop alone, know what you are walking into. And if something happens to you, do not expect a straight answer.

Update, 29 April: Morrisons has replied asking for more information. The complaint is fully documented in their own records under reference 48254989, with their Executive Relations and Data Protection teams, who have had the relevant information since February 2026. Their most recent response, in April, was dismissive. Rather than complying with my Subject Access Request or answering the substantive points, they have effectively pointed me towards taking them to court — knowing that the cost of doing so would put it out of reach for most people. I am responding to their information request separately.

Update, 17 May: 18 days have passed since I responded to Morrisons' request for further information on 29 April. There has been no further contact. Morrisons appears to want to be seen to engage on this platform, but does not actually engage. The staff member who stopped me had no objective reason to do so. Store management protected him; head office declined to look further. When a major retailer treats a complaint of this kind as something to be managed rather than answered, the cost is borne not just by the customer but by the wider community the store serves.

What kind of Executive Leadership let downs leads Morrisons … thank you for supporting shoplifting and equal thanks for your decision to allow shoplifting to increase prices for the honest customers who now have to pay for your spineless incompetence… I speak as a retailer leader … you’re a disgrace to the Retail Community in the UK … used you for years ….not now given your disgusting and cowardly decision to dismiss the 29 years service loyal colleague and well respected Sean Egan I will encourage as many people as I can to not shop with you … STOP GIVING THIS INCOMPETENT LEADERSHIP TEAM YOUR BUSINESS

Online order was due saturday 8/9pm. Nothing. No communication to say anything. I call was told the store wasnt picking up. Called the next day was promised theyd deliver at 5.30. Nothing again. Complaints are internal meaning no transparency. I.e nothing will come of any complaint. Also their call center is abroad...goodluck with that. The attitude is disgusting. They could care less.im waiting on a refund which could take 10 days...meaning i now have to wait to buy food elsewhere because theyve taken my money but not delivered on their end. Their whole service from in store to customer service needs a serious overhaul. Pass the buck culture. Anyways avoid. Who needs this kinda hassle?