Morrisons Supermarkets Reviews 21,215

I shopped at the Wood Green branch almost every day for over 13 years. I live locally. I knew the staff. It was my local shop.

In February 2026, after paying for everything at the self-service checkout, I was stopped on my way out by a member of staff and a security officer. They cornered me between them and the barriers and made me unpack my belongings in front of other customers. I had paid for everything. My receipt proves it. There was no alert from the machine. There was nothing.

When I asked why I had been stopped, the excuses kept changing. I had paid by cash. I had put a heavy item in my backpack. I had taken too long. None of them made sense, and none of them were reasons to corner a paying customer. They were not explaining why they stopped me. They were scrambling for a reason after the fact.

I complained the next day. That was two months ago. What has happened since is honestly worse than the stop itself.

The store manager told me she had personally viewed the CCTV of the incident. She then told me the area where it happened is a 'blind spot' not covered by cameras. The Data Protection Team later said the footage could not be located. So which is it? She viewed it, or it does not exist, or the cameras do not cover that area? All three cannot be true. Nobody at Morrisons has even tried to explain the contradiction.

I asked for the outcome of the investigation. They told me GDPR prevents them from sharing it. That is not what GDPR says, and I told them so. Funny enough, when I had an earlier, less serious complaint, they had no trouble telling me exactly what action they took against the staff member involved. GDPR was not mentioned then. It only appeared when the complaint got serious.

Morrisons' idea of a resolution? A 'goodwill gesture' and four invitations to pop back into the store for a chat with the manager. Not alongside a written apology or a written outcome. Instead of one. As if a gift card fixes being cornered and searched in public for something you did not do. When I refused in writing, the store manager tried to ring me instead.

The staff member who stopped me had been around me the whole time when I was using the payment machine. He knew I had paid. He knew I had done nothing wrong. He did it because he could.

They do not seem to understand how insulting and frightening it is to corner a small woman, a paying customer, in front of other shoppers and demand she unpack her belongings. Anyone would lose their trust after that. I will not go back to an environment where the staff think they can do this and management think a gift card makes it acceptable.

Their most recent email calls itself a 'final response.' It addresses none of the points I raised. It then closes by inviting me to get in touch to discuss further. A final response that is not final. An investigation that produced no outcome. CCTV that was viewed and then could not be found. A blind spot that conveniently covers exactly the area where staff corner customers. And management whose only instinct is to protect the people who did this.

If you shop here, particularly if you shop alone, know what you are walking into. And if something happens to you, do not expect a straight answer.

Update, 29 April: Morrisons has replied asking for more information. The complaint is fully documented in their own records under reference 48254989, with their Executive Relations and Data Protection teams, who have had the relevant information since February 2026. Their most recent response, in April, was dismissive. Rather than complying with my Subject Access Request or answering the substantive points, they have effectively pointed me towards taking them to court — knowing that the cost of doing so would put it out of reach for most people. I am responding to their information request separately.

Update, 17 May: 18 days have passed since I responded to Morrisons' request for further information on 29 April. There has been no further contact. Morrisons appears to want to be seen to engage on this platform, but does not actually engage. The staff member who stopped me had no objective reason to do so. Store management protected him; head office declined to look further. When a major retailer treats a complaint of this kind as something to be managed rather than answered, the cost is borne not just by the customer but by the wider community the store serves.

What kind of Executive Leadership let downs leads Morrisons … thank you for supporting shoplifting and equal thanks for your decision to allow shoplifting to increase prices for the honest customers who now have to pay for your spineless incompetence… I speak as a retailer leader … you’re a disgrace to the Retail Community in the UK … used you for years ….not now given your disgusting and cowardly decision to dismiss the 29 years service loyal colleague and well respected Sean Egan I will encourage as many people as I can to not shop with you … STOP GIVING THIS INCOMPETENT LEADERSHIP TEAM YOUR BUSINESS

Online order was due saturday 8/9pm. Nothing. No communication to say anything. I call was told the store wasnt picking up. Called the next day was promised theyd deliver at 5.30. Nothing again. Complaints are internal meaning no transparency. I.e nothing will come of any complaint. Also their call center is abroad...goodluck with that. The attitude is disgusting. They could care less.im waiting on a refund which could take 10 days...meaning i now have to wait to buy food elsewhere because theyve taken my money but not delivered on their end. Their whole service from in store to customer service needs a serious overhaul. Pass the buck culture. Anyways avoid. Who needs this kinda hassle?

Lost my More Card and requested a new one on 11/4/26. Was told it would be delivered within 14 days.
Phoned today and told a new card had been supplied on their app and I'd have to wait another 14 days for a physical card.
Cancelled my usual deliveries but have reinstated one delivery only ordering discounted goods + a tin of beans at full price to make the minimum price order.
Morrisons make you realise why so many shop at Aldi which I have recently discovered and am delighted with.
I have a voucher for a £5 discount from more card points - fully expect it won't be honoured as it's tied to my lost More Card.

Rude overseas customer services advisors and allegedly so called. managers.

What has happened to Morrisons????

Complaint raised. Lets see what happens!!!!

We used their party food service for a funeral.
The food came on time with no issues. The food was also lovely and couldn't fault the presentation.
Would highly recommend to others in the future.

After 20+ years shopping at Morrisons, I will never step foot in one of their stores again, after the disgusting treatment of Sean Egan - 29 years loyalty. Appalling.

Went to pick up my ( to good to go ) from Morrisons Whitefield i got 5 packs of tomatoes three packs was already fur on them put in the bin 3 packs herbs and a bag of potatoes and a loaf of bread

Good bye Morrison's, did my first Tesco shop today after using Morrisons for the past 30 years. However following the sacking of the manager after 29 years I can no longer support this company.

Michael on Click & Collect Cannock is fantastic & always goes above & beyond for his customers. Nothing is to much trouble for him. He’s an asset to Morrisons. I shall really miss him he’s become a friend & I can’t believe Morrisons Cannock are stopping Click & Collect. They’ve lost a customer as I can’t go into the store for health reasons & I knew Michael would always get the right/fresh goods. Please re-think this decision & bring back Click & Collect.

Very stressful shopping with them.
A long time customer, I now find my confidence in this brand completely wrecked. I ordered online amd my order was accepted. After paying and waiting for over half an hour my order was unceremoniously rejected with no reason given, yet the money has still been taken from my account. They tell me it may be some days before I am refunded. This is UNACCEPTABLE and a complete scam. I am disgusted. Their customer care is horrendous. My confidence in their brand has been shattered.

We’ve been coming to the Morrisons café for fish and chips for over 20 years, but yesterday was our last visit. They’ve now quietly replaced what used to be cod or haddock with a cheaper alternative fish, without making this clear to customers unless you specifically ask.

What’s worse is the price hasn’t changed, so you’re paying the same for a cheaper alternative fish—something that feels both dishonest and deliberately misleading.

We’ve always visited weekly and would spend on average £6,000 in a year, often choosing Morrisons for our main shop purely because of the café—even though other supermarkets are cheaper. That loyalty clearly counts for nothing.

This change has completely put us off. You’ve just lost long-standing, loyal customers.

I will never shop here again, especially after hearing of the sacked manager Sean Egan.

Empty isles, no fresh veg;
Price gouging;
Generally poor quality food (especially the veg!)

And now a Hero stopping a shoplifter, in which theft increases all our bills has been sacked for doing the right thing - good bye Morrisons!

I'm another that won't be shopping at Morrisons again. As far as I'm concerned, you can keep shoplifters over loyal staff as not a penny of my hard earned will be spent on Morrisons. The blatant disloyalty to one of your employees frankly made me nauseous. Whoever made this decision should be fired immediately.

I called in about 8pm to shop at Chester le Street store and having done a big shop wanted to go to a manned till. There was only self service tills available as apparently manned tills close at 8 however on speaking to a male member of staff he willingly obliged and opened the till for me to put my shop through. This was great customer service. Also on going to exit the store it was very quiet and dark. I mentioned to same member of staff re this as on going into the shop there was a few lads hanging about. He asked security to watch as I went to my car to load it and the security man actually went to the car with me until I loaded car and got in - really appreciated this. I now shop there more than I used to because of the service I received.

We went to Morrisons cafe for the last time yesterday after going there for over twenty years! They are now selling an alternative cheaper fish from their famous fish and chip menu which is fine apart from they don't tell anybody unless you ask, but have not reduced the price for something that used to be cod or haddock. We would go there every week and must have spent well over £6000 over a year doing our main shopping purely because of eating in the cafe when a lot of other shops are cheaper, very disappointed with Morrisons

From this point on I will never shop in Morrisons again, they treat their staff disgustingly, you have lost my custom and the considerable amount I spent with you yearly.

Reinstate Sean Egan
Promote Sean Egan
Apologies publicly to Sean Egan

Show the world your not the Scum you appear to be.

I am writing this as a former UK customer of Morrisons. Although I no longer live in the UK, I shopped regularly in your stores in the past and had generally positive experiences.

However, I feel compelled to comment on the recent case involving a long-serving store manager who was dismissed after intervening in a shoplifting incident. From what has been publicly reported, this individual had given decades of service and acted in a situation where he believed he was protecting his staff, customers, and store.

I understand that companies must have safety policies in place, and that physical intervention carries risks. But from an outside perspective, this decision feels disproportionate and lacking in recognition of the employee’s long-term commitment and intentions.

Situations like this shape how people view a company’s values. Loyalty, judgment under pressure, and protecting others are qualities many would expect to be acknowledged, even if procedures were not followed perfectly.

This incident has changed my perception of Morrisons. I would hope the company reflects carefully on how it balances policy enforcement with fairness and recognition of employee service in exceptional circumstances.

I will not shop at Morrisons until they give Sean Egan his job back and apologise to him for making a mistake in his dismissal. I have Started to shop a Lidl and have noticed I'm saving money too.

If you're a shoplifter, go here. They love you, will even sack their staff for trying to stop you, lovely shoplifters