very pro active with the work, very professional , went above and beyond for the company , didnt stop through out the day no matter the weather. employees , Luke , Bradley & Paddy also travelled o... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more
Company replied
Efficient friendly service. Fast turnaround on delivery and brilliant when coming up against me being challenging with requests having never ordered anything like this before. Happy to go above and be... See more
Company replied
I would like to commend Luke, Fabian and Mikey for their work on our site. They were responsible for both the installation and dismantling of the track mats and carried out the work professionally and... See more
Company replied
Company details
- #18 of 38 best companies in Construction equipment supplier
- #3 of 11 best companies in Building equipment hire service
- #17 of 31 best companies in Equipment supplier
About GroundGuards
Written by the company
GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.
We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.
Contact info
GroundGuards, Rudgate, Walton, Wetherby, LS23 7AU, Leeds, United Kingdom
- 0113 267 6000
- info@ground-guards.co.uk
- ground-guards.co.uk
4.7
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service
The quality of the delivered service is better than expected. Recommend this company.
24 October 2024
Unprompted review
Reply from GroundGuards
Thanks so much for the feedback! We’re really pleased to hear our service went above and beyond for you. Your recommendation means a lot – if there’s anything else we can do, just let us know!
Best,
Mike - Marketing Manager
Mats turned up when expected
Mats turned up when expected and install team were very efficient
21 October 2024
Unprompted review
Reply from GroundGuards
Thanks for the feedback! Glad to hear the mats arrived on time and that our install team made things easy. Hope to work with you again soon!
Best,
Mike - Marketing Manager
Really prompt and helpful service
15 October 2024
Reply from GroundGuards
Thanks for the great feedback! We're glad we could help quickly. If you ever need anything else, just let us know!
Best regards,
Mike - Marketing Manager
Excellent service, go above and beyond to meet your needs
Emma was great help helping me through the whole process, once everything was finalised Emma organised delivery for the next day. Excellent service would recommend for your ground guarding needs :)
30 September 2024
Reply from GroundGuards
Thank you for the great feedback! We're so glad Emma could assist you, and that you were happy with the service. If you need anything else, feel free to reach out!
Best regards,
Mike - Marketing Manager
Reply from GroundGuards
Thank you for your great feedback! We're glad to hear you had a positive experience with our sales team and delivery service.
Best,
Mike - Marketing Manager
FLOORING
We recently purchased flooring, and everything went perfectly. The quality is excellent, the installation was smooth, and the service was outstanding. Highly recommend!
4 September 2024
Reply from GroundGuards
Thank you so much for your wonderful review! It’s fantastic to know you're pleased with the quality of our matting and the service you received. Your recommendation means the world to us, and we’re so glad we could help make your project a success! Should you need anything in the future, please don’t hesitate to reach out.
Best,
Mike - Marketing Manager
Reply from GroundGuards
We’re delighted to know you had a positive experience with us! Thank you for the wonderful review.
Best,
Mike - Marketing Manager
Great service as always ,quick to…
Great service as always ,quick to respond on any issues ..
4 September 2024
Reply from GroundGuards
We’re thrilled to hear you’ve had a good experience with us! Thanks for the lovely review.
Best,
Mike - Marketing Manager
Reply from GroundGuards
We’re so glad to hear you enjoyed our service from start to finish! Thank you for sharing your positive experience.
Best,
Mike - Marketing Manager
Excellent service
Excellent service. Lynton was great with our boys and was very patient with the preparation to start working. Exceedingly helpful with extra material ordering and was a pleasure to be around. Very impressed with this company would highly recommend use of this company and will be dealing with them in future.
11 June 2024
Unprompted review
Reply from GroundGuards
Thanks so much for your review! We’re really glad to hear you had a great experience with Lynton and our service. Your feedback means a lot to us. We appreciate the recommendation and look forward to working with you again.
Best,
Mike - Marketing Manager
What a pleasant experience to deal with…
What a pleasant experience to deal with this company. very easy all the way from installing to removing. Very professional. Lynton done an excellent job at site.
18 May 2024
Unprompted review
Reply from GroundGuards
Thank you for your review! We're glad you had a great experience. We'll let Lynton know you appreciated his excellent work. Looking forward to helping you again!
Best,
Mike - Marketing Manager
Easy company to deal with
Easy company to deal with. Delivery came when expected. products as stated. Good experience all round.
7 May 2024
Reply from GroundGuards
Thanks for the great review! We're really glad everything went smoothly with your order and that you were happy with our products. If you need anything else in the future, just give us a shout.
Best,
Mike - Marketing Manager
Reply from GroundGuards
Thanks for your feedback! We're really glad you found our service helpful and fast. We can't wait to help you again in the future!
Best,
Mike - Marketing Manager
Reply from GroundGuards
Thanks so much for the kind words! If you need anything else in the future, just give us a shout.
Best,
Mike - Marketing Manager
Excellent service
Excellent service. Although the items I required were unexpectedly out of stock I was up graded to a similar product and delivered next day.
11 April 2024
Reply from GroundGuards
Thank you for your feedback! We're glad we could fulfil your order and ensure next-day delivery despite the stock issue. Looking forward to serving you again!
Best,
Mike - Marketing Manager
Ultimate Lifting Solutions Limited
Ultimate Lifting Solutions Limited has been a re-seller / distributor for GroundGuards Ground Protection Mats and Kerb Protectors for a long time now. The range is extensive and all products are top quality. Items are usually in stock and delivery is fast.
Thank you for your support
5 April 2024
Reply from GroundGuards
Thanks for the fantastic review! It's great to hear you're happy with our mats and kerb protectors. We really appreciate your support and look forward to working together more in future. Please reach out if you need anything else.
Best,
Mike - Marketing Manager
Reply from GroundGuards
Thank you for your feedback! Really appreciate it and we look forward to working with you in future.
fantastic service
Reuben of Ground Guards has been fantastic in providing our business with the product we need on time. Reuben and the team have worked tirelessly to achieve our timelines and have provided an excellent and proactive service.
2 April 2024
Reply from GroundGuards
Thanks for your positive feedback! We're delighted to know you're pleased with GroundGuards. Reuben and the team are grateful for your feedback and are on standby for any additional support you may need. Looking forward to assisting you again!
Great customer service and efficiency…
Great customer service and efficiency from Emma. Highly recommend
20 November 2023
Reply from GroundGuards
Thank you for your kind words! We're thrilled to hear about your positive experience with Emma. Your feedback is hugely appreciated and will be passed on to her. If there's anything more we can do for you, please let us know!
Excellent service throughout
Excellent service throughout. The ground guards have proved a great success to unable us to continue with our projects during the wettest winter ever
13 March 2024
Reply from GroundGuards
Thank you for your positive review! We absolutely agree—it's been an exceptionally wet and challenging winter. It's great to know that GroundGuards have been crucial in enabling your projects to keep moving under such tough conditions. Your feedback means a lot to us, and we look forward to continuing to support you with your projects. If there's anything more we can assist you with, please don't hesitate to reach out.
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