Grubby Reviews 1,878

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the service provided, highlighting the delicious and nutritionally outstanding meals. Many appreciate the wide variety of choices, the freshness of ingredients, and the ease of preparation, which simplifies meal planning and reduces food waste. The customer service is frequently described as excellent, with prompt and helpful responses to any issues. However, some customers experienced issues with the delivery service, including delayed or canceled deliveries, and problems with ingredients being missing, spoiled, or damaged due to defrosted ice packs. A few reviewers also found some meals to be bland or overly salty, and occasionally encountered issues with the quality of certain ingredients.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the delicious and... See more

Quality

Customers had positive experiences with quality, consistently praising the delicious and fresh ingredients,... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the prompt and reliable delivery, with... See more

Customer service

People report positive experiences with customer service. Many customers praise the team as lovely, helpful,... See more

Service

Reviewers highlight positive aspects of service, with many considering it the best they have used compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been enjoying grubby meals for over 5 years. Recipes are all good and mostly delicious. There is a huge choice each week (we get a pack of 3 meals each 2 weeks) The default meals one gets are a... See more

Company replied

Rated 5 out of 5 stars

Outstanding meals. I use the kits mainly and the results are both delicious and nutritionally outstanding. Service is also brilliant with communication and deliver faultless for the past 6 weeks I hav... See more

Company replied

Rated 5 out of 5 stars

These meal kits have genuinely changed my life. As a vegan with Type 1 diabetes, I often feel burnt out trying to come up with meal ideas or stay on top of everything—but these have made it so m... See more

Company replied

Rated 5 out of 5 stars

I love grubby. I’ve tried boxes from many different companies and now I found Grubby, which combines all the good bits, with an extra. The range of choices is great, and if you have dietary restrictio... See more

Company replied


Company details

  1. #18 of 36 best companies in Meal Delivery
  2. #37 of 73 best companies in Online Food Ordering Service

Written by the company

Vegan recipe kits. All flavour. No faff.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Convenient food really quickly

Convenient food really quickly. Need more choices for vegan options as gets boring with same set of meals week to week

15 November 2025
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Reply from Grubby

Hi there,

Thanks for your review!

We're pleased to say that we are totally vegan so all the meals you'll find on our site will be free of any animal products. :)

We've recently increased our recipes from 21 options to 30 per week to give you even more choice.

All the best,
Matilda

Rated 5 out of 5 stars

We migrated over to Grubby from another…

We migrated over to Grubby from another delivery box company. We liked the massive variety of meals that Grubby offered up, at a lower price point. We were a bit anxious that the quality wouldn’t be there but have been pleasantly surprised. All of the food had been of a high standard and the portions are just right. So far, 3 weeks in we have not had a problem with delivery or disliked any of the meals. In fact, some of them have been absolutely great (the poutine sticks in my mind). We had one minor issue with some mushrooms missing from one meal kit but were refunded straight away and given a credit. Overall really great, tasty food and no waste.

13 December 2025
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Reply from Grubby

Hi Thomas,

Thanks so much for taking the time to leave such a detailed review! We're so pleased to hear you're enjoying the meals and the service so far.

The poutine is a great recipe! You'll be pleased to know there's lots more exciting recipes to come in the New Year.

Wishing you all the best,
Matilda

Rated 3 out of 5 stars

I’ve cancelled my subscription as the…

I’ve cancelled my subscription as the last few times there have been meals or menu cards missing, boxes open and crushed when delivered. I was compensated but it happened again so I’m sorry I’m giving it a break. The food was lovely and very easy to prepare. They definitely know about taste!

2 December 2025
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Reply from Grubby

Hi Nicola,

What a shame - we're so sorry to hear this! Our couriers are usually really reliable so it's frustrating to hear when this hasn't been the case.

Please be assured that we always follow up with any issues to ensure the smooth running of the service.

I'm sure if you choose to return in future, you'll notice an improvement.

Wishing you all the best,
Matilda

Rated 5 out of 5 stars

Fabulous value

Fabulous value - although the meals are only for two, they usually are enough for 3.
Delicious and convenient.
Only gripe is that as someone trying to be vegan i was disappointed that one of the meals included marmite (produced by the animal torturers - Unilever) instead of vegemite.

12 December 2025
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Reply from Grubby

Hi Caroline,

Thank you for your lovely review! We're so glad to hear you've been satisfied with your Grubby meals.

Your feedback is appreciated and will be taken into account as we continue to review ingredients and alternatives.

All the best,
Matilda

Rated 4 out of 5 stars

Love the food from Grubby

Love the food from Grubby, always great recipes. On the downside had a few boxes with ingredients that aren’t too fresh but saying that they have always refunded me.

6 October 2025
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Reply from Grubby

Hi Lisa,

We're so glad to hear that you have enjoyed your recipes from us! We do take feedback seriously when it comes to quality and we always act on any issues raised to us. We're always working on improving too, and your feedback helps us do that.

If you ever need anything, do feel free to reach out.

All the best,
Matilda

Rated 5 out of 5 stars

Great variety of meals to choose from

Great variety of meals to choose from, fresh ingredients and always delivery on time.

8 December 2025
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Reply from Grubby

Thanks for your review Tracey! We hope you continue to enjoy using Grubby. :)

All the best,
Matilda

Rated 5 out of 5 stars

Delicious

Delicious, nutritious, meals. Clever and easy to follow recipes that I always learn from as well. Good packaging, protects the contents. Excellent customer service.

12 December 2025
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Reply from Grubby

Hi Elaine,

Thank you for your review! We really appreciate you taking the time to share your experience.

We hope you continue to enjoy your Grubby meals. :)

All the best,
Matilda

Rated 5 out of 5 stars

Good vegan food

6 December 2025
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Reply from Grubby

Thanks for your review John! We hope you continue to enjoy your meals. :)

All the best,
Matilda

Rated 2 out of 5 stars

Food is great but had a missing meal…

Food is great but had a missing meal and despite contacting them twice had no response.

6 December 2025
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Reply from Grubby

Hi there,

Oh no, I'm so sorry to hear this! I've checked our email inbox and we don't seem to have had any contact from the email address linked to this review. Our email address is help@grubby.co.uk. I'll drop you a message now, so that we can get this resolved asap for you!

Thanks,
Matilda

Rated 5 out of 5 stars

Great value

Great value, really interesting and tasty recipes.

6 December 2025
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Reply from Grubby

Thanks for your lovely feedback Wendy! Hope you continue to enjoy your boxes. :)

Matilda

Rated 3 out of 5 stars

Grubby meals - amazing but delivery is atrocious.

I love Grubby meals. I love the ethics, and almost without exception, the recipes have been easy to make and extremely tasty, and the portions are generous. There really is so much to love. The few times I've not enjoyed a meal so much, that's been just down to personal taste. There have been a couple of times where products have been missing, or not as fresh as they should be and one occasion when an item was well past its 'use by' date. However, each time, this has been sorted quickly and politely. Now, though, Grubby have switched in my local area to using a different delivery company (H!VED). Out of four deliveries, one didn't turn up at all (apparently (damaged 'in transit'), another only narrowly missed being left outside my front door rather than in the designated 'safe space' because I got home just in time to intervene, and now the latest delivery - due today - apparently won't arrive until tomorrow. I have little faith that it will turn up but hopefully I'm wrong.
It doesn't matter how delicious the food is, or how helpful customer services are, if the deliveries themselves are unreliable (and with a 50% failure rate they are definitely unreliable), then there is a serious problem.

5 December 2025
Unprompted review
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Reply from Grubby

Hi Karen,

Thanks for leaving your feedback.

We are so incredibly sorry to hear about the issues you have raised. I hope your most recent issue was sorted, although please reach out to help@grubby.co.uk if you do still need some help.

We've used Hived for many years in London and due to their reliability, we have branched out with them to some other locations. It's a huge shame that they have not been reliable for you, as overall, we've been really impressed with their service. We will be sure to look into your issue specifically as we want to make sure the delivery service is top quality for all our customers.

Huge apologies again for the recent issues. We're here to help, but also committed to improving anything which isn't the quality you'd expect.

Kind regards,
Matilda

Rated 5 out of 5 stars

They meet my needs so well

They meet my needs so well. I am vegan, previously animal welfare and climate change enthusiast and activist. I resent time spent in the kitchen so Grubby sends me vegan, health conscious, climate friendly well balanced meals. I can't lose! They also use local produce as well and are constantly innovating with available appropriate information. They are generous, totally in love with their work and customer service is the best I have known. I am totally confident that I am eating health giving vitals, ethically and morally correct with none of the anxieties over animals and climate and so much time saved (and washing up and cleaning the kitchen), 7 minutes or so and I am done. Reliable, trustworthy, caring. These frozen ready to eat meals are truelly a God-Send for me and I thank all this wonderful team of people.

as their



4 November 2025
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Reply from Grubby

Hi Madeleine,

Happy New Year!

We are truly grateful for your kind words and feedback. It's wonderful to hear that you're enjoying the new range of ready meals. We really are committed to making plant-based meals as tasty and convenient as possible. I'm really glad you've been satisfied with the service.

If you ever need anything, you know where to find us.

Kind regards,
Matilda

Rated 1 out of 5 stars

Misleading

Misleading, hiding suggars from the website but when you receive the meals, you clearly see they have around 10grams of suggar...

Initially I believed them that it was "the website, not pulling the info" but seeing they still haven't changed it after I brought to their attention, I suspect this was misleading info not error.

I tried some of the meals. Not tasty at all...I can't believe they are selling this...but, maybe I'm used with other things, I understand taste might be different for people.

Portion are tiny, much smaller than any supermarket ready meal.

4 December 2025
Unprompted review
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Reply from Grubby

Hi Mohammed, I am sorry and frustrated to hear this, do you mind dropping me a very quick email with your details so I can get to the bottom of this properly from your order details and find out exactly what's happened.
Martin, Founder
founder@grubby.co.uk

Rated 1 out of 5 stars

My order was damaged and cancelled by…

My order was damaged and cancelled by the delivery company. I contacted Grubby for support and received an automated apology a day later with the wrong information. I asked a follow up question, and it’s been days but had no response from them.

1 December 2025
Unprompted review
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Reply from Grubby

Hi Natalie,

We're so sorry to hear about your experience!

I've had a look at your messages and I see a team member responded and issued a full refund which was processed earlier in the week. I am very sorry however, that you have not received a response to your reply. We're a small team with one full time team member, and it's been quite a busy period for us.

I am taking a look for you now, and we will do all we can to get your query resolved asap.

All the best,
Matilda

Rated 5 out of 5 stars

Beautiful tasty food and good portions

Beautiful tasty food and good portions. I have never missed having meat and this has helped me on my vegan journey
Shame the smallest portions are for 2 people. That should definitely be reviewed

29 November 2025
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Reply from Grubby

Hi Helen,

Thank you for your lovely feedback, we're so pleased to hear Grubby has helped you on your vegan journey!

We definitely take your feedback on board. We do now supply ready meals in one portion but it's a little trickier with meal kits. We'll keep looking into the possibility of this, however,

Wishing you all the best,
Matilda

Rated 5 out of 5 stars

Great vegan meals

Some excellent meals. A great vegan option

1 November 2025
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Reply from Grubby

Hi Justin,

Thanks so much for your review! We're really pleased to hear you're enjoying the recipes.

All the best,
Matilda

Rated 5 out of 5 stars

Grubby boxes FTW!

Delighted with every recipe we’ve had from this wonderful company. My 10 year old and I have finally started enjoying cooking, and we’re making lovely memories together as well as meals 🥰
Thank you, Grubby!
PS. The chocolate brownies are the most exquisite thing we’ve ever tasted 😂

1 November 2025
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Reply from Grubby

This has made my week. So lovely to hear! Hats off to both chef senior and chef junior :). Thanks so much for sharing this. Martin, Founder

Rated 5 out of 5 stars

Brilliant meals

Brilliant meals, amazing selection, always tasty.
Wish the price was a little lower but price does make sense.
Wish there was a one off order box option even if you had to schedule it a week ahead.

26 November 2025
Rated 5 out of 5 stars

The meals are delicious

The meals are delicious. We have been using Grubby for 4 weeks now and have loved every meal. We also purchased the vegan brownies as extras which were such a treat! The recipes are easy to follow and contents is packaged very well which makes finding the ingredients easy.

25 November 2025

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